Time IS money. It's the money you spend delivering a product or service. It's the money your company loses when a customer decides your service is too slow. It's the money that seeps from your bottom line when your processes are inefficient.
Too often, "efficiency" efforts try to slash cycle time and costs with across the board cuts, which ultimately diminish both value and revenue. This seminar will prepare you with Lean tools and techniques to remove waste –any activity or by-product that is not of value to your customer– and optimize flow.
Dates: November 11th & 12th
Fee: $ 1,095.00
Days: 2, 9 a.m. to 4:30 p.m.
Course Location: 551 5th Avenue. New York, NY 10176
* Course fee includes continental breakfast, lunch and breaks each day as well as seminar materials.
Early Bird Discount: $ 995.00 (a $ 100.00 savings) if you register at least 30 days prior to the start of a seminar.
This two day seminar will focus on the core of any business success - the customer and optimizing value and processes throughout the organization. Students will learn the basic techniques of Lean tools and other methodologies utilized by leading global companies to maximize efficiencies and minimize waste.
· Map process value streams to capture flow, cycle time and failure points
· Identify and eliminate muda (waste and non-value-added activities)
· Use kaizen events to measure and improve processes
· Failsafe execution with poka yoke and 5S techniques
· Efficiently deliver value to internal and external customers
Who Should Enroll
· Process Owners or Managers
· Member(s) of Process Improvement teams
· Functional or Project Manager(s)
· Manager(s) actively involved in organization's process or quality improvement efforts.
This is a two (2) day instructor-led class. Our instructors are professionals with years of business experience and subject matter expertise in their respective fields. Classes run from 8:30 am to 4:30 pm unless otherwise noted. All courses (workshops / seminars / classes) are consistent with the ABPMP comprehensive body of knowledge (CBOK). All courses (seminars) provide 12 PDUs towards CBPMP (Certified Business Process Management Professional) certification.
DEFINING CUSTOMER VALUE
Identifying customers and expectations
Understanding the "Voice of the Customer"
How do your processes create value the customer desires
Efficiency and effectiveness
STREAMLINING THE VALUE ENGINE: ELIMINATING WASTE
Quantifying waste reduction potential
Process and cycle time chart
Finding your waste (Muda)
Waste reduction strategies
Assessing the value of process activities
Reducing service time and costs
Calculating the savings from waste reduction
Process cost allocation matrix
SUPERCHARGING THE VALUE ENGINE: OPTIMIZING FLOW
Lean design principles
Single piece flow
Balancing staff and workload
Process optimization: Doing more with the same resources
Theory of Constraints
Parallel vs. Serial flow
Moving boundaries: Outsourcing and in-sourcing
SUSTAINING THE GAINS
Establish performance targets
Redeploying team members
Improving processes begins with the customer. Understanding which customers and which requirements are most critical to your business determines which processes should be improved. Learn how to move towards Six Sigma Performance.
This two day seminar will focus on the core of any business success - the customer and optimizing value and processes throughout the organization. Students will learn the basic techniques of Lean tools and other methodologies.