Process Mapping and Analysis

Process Mapping and Analysis

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Simply put, process mapping enables managers, business professionals and their organizations to become more efficient. Process mapping can identify areas to reduce costs, shorten service/cycle time, enhance customer value and maintain high quality throughout an organization. Businss process mapping takes a specific objective and helps to measure and compare that objective alongside an entire organization's objectives to make sure all processes are in alignment with the company's capabilities and goals. This course will focus on four major steps along the process mapping process: process identification, information gathering, interviewing and mapping and analysis.

Whether you are new to Business Process Management or have been on a BPM team for years, this seminar will provide a common language and foundation to collaborate with your peers and tackle projects effectively and efficiently. Pace University Continuing and Professional Educations provides the highest quality business process management training available anywhere. Learn how you and your organization can apply what you learn in our programs to achieve meaningful and immediate results on the job.

Course Details
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Start Date:   September 17th & 18th 

Fee: $1,095.00

Time: 9:00 am - 4:30 pm

Course Location: 551 5th Avenue. New York, NY 10176

Course (CRN) #:   90748

 

Start Date:   September 23rd & 24th

Fee: $1,095.00

Time: 9:00 am - 4:30 pm

Course Location: 1 Martine Avenue, White Plains, NY 10606

Course (CRN) #:   90749

* Course fee includes continental breakfast, lunch and breaks each day as well as seminar materials.
Early Bird Discount: $ 995.00 (a $ 100.00 savings) if you register at least 30 days prior to the start of a seminar.

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Course Description

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. It is the critical first step for process improvement, innovation and automation.

This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance.

Click for Detailed Course Description

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You Will Learn To

• Understand how your processess interact in a system
• Locate process flaws that are creating systemic problems
• Evaluate which activities add value for your customer
• Identify the processes that need to be redesigned
• Construct and analyze process flow charts
• Mobilize teams to streamline and improve processes
• Leverage technology to effectively automate and redesign processes

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Who Should Enroll

• Process, Workflow or Business Analyst
• Functional or Project Manager
• Process owner or manager
• Process Improvement Team Leader or Member
• Professionals pursuing certification from ABPMP, PMI, IIBA
• Actively involved in your organization's process improvement, Lean or Six Sigma efforts

The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.

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Course Format

This is an instructor-led seminar and held from 9:00 am to 4:30 pm. All courses (workshops / seminars / classes) are consistent with the ABPMP comprehensive body of knowledge (CBOK). All courses (seminars) provide 12 PDUs towards CBPMP (Certified Business Process Management Professional) certification.

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Questions?

Please contact us at (888) 561-7223 or continuinged@pace.edu
 

Outline for Process Mapping and Analysis

 

The Customer First
Who are your key customers?
What are their most important expectations?
Performance versus expectations
Kano Model
Getting/validating customer requirements
Service and product quality characteristics

Measuring Process Quality
How my customers measure quality
How I measure quality
Determining pulse points
Collecting data - the Check Sheet
Evaluating data - the Trend Chart
Setting Targets

Analyzing Performance
Identifying issues - Pareto Analysis
Histograms and process distributions
Understanding variation the Control Chart
Root cause analysis the Scatter Diagram the Fishbone Diagram

Your Improvement Strategy
Analyzing process flowcharts
Improvement alternatives
Identifying "quick hits"
Options and consequences
Benchmarking
Process Redesign
Did we meet the goal?

 

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