Technical Support and Other Assistance
The Qualtrics website offers an extensive set of online resources called Qualtrics Survey University
- Video Tutorials demonstrate the basics of creating, editing and distributing surveys, and viewing and importing results into SPSS.
- Qualtrics Helps presents searchable topics from the basics of writing surveys, using graphics to library functions.
- Research Articles address a wide range of topics, including survey design, various methods of data analysis, and different types of surveys for a number of different topics such as Satisfaction, Student Retention, Needs Analysis, and many more.
- An Extensive Library of surveys by topic area, question, and graphics enable you to copy whole surveys or parts of surveys and adapt them to your own uses.
- A Qualtrics Sample Survey that features the various question types
Qualtrics Technical Support
Qualtrics will respond to support telephone calls or e-mail contacts based on the order they are received and relative importance as reasonably determined by Qualtrics. Support is available at 1-800-340-9194 from 9:00 a.m. to 9:00 p.m. Monday through Friday, except holidays, and via e-mail at firstname.lastname@example.org Limited e-mail support is available after hours and weekends.
Qualtrics Technical Support at Pace
You may email your question to your School’s representative:
- Andreea Cotoranu - email@example.com - Seidenberg School
- Martina Blackwood - firstname.lastname@example.org - Dyson College
- Vishal Lala [PNY] - email@example.com - Lubin School
- Kathryn F. Winsted [PLV] - firstname.lastname@example.org - Lubin School
- Joanne DeMarco - email@example.com - CHP
- Sergio Fernandes - firstname.lastname@example.org - CHP
Browser Issues: As a survey creator, Qualtrics does not function well when using Mozilla Firefox. Please use Internet Explorer browser instead. However, there is not a problem taking a survey using Firefox.
Sharing Surveys: As a default, all users cannot share their surveys outside of their brand. If a user belongs to the Lubin brand and wants to share a survey with another user in the Dyson brand, both users will have to contact their respective Brand Administrators to be given permission.
To grant a user permission, follow these instructions:
Click on Administration Tab > Click on Users and then Search for the Username > Click on the blue/underlined username the search has found > A new window will load and under Account Permissions, Enable 'Collaborate Outside of Brand' and then click Save [lower right].