Payroll FAQ's
Please click on the questions to view the answers.
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How do I get access to edit/approve my staff’s timecards?
- From the top menu tabs, click on my “My Genies” then select “Reconcile Timecard or Pay Period Closed”, a list of your staff’s timecard will populate. Double click on a name and their timecard will display, once on their timecard, view their hours and click from the “Approval” menu and click “Save”.
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I have access to my staff’s timecards, but how do I approve my own timecard as an employee?
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From the top menu tabs, click on my “My Information” then click on “My Timecard”. Once you are onyour timecard, click from the “Approval” menu and click “Save”
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From the top menu tabs, click on my “My Information” then click on “My Timecard”. Once you are onyour timecard, click from the “Approval” menu and click “Save”
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I tried to save/approve my student/part time employees timecard but keep getting an error, “punch already exists”.
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This message means there’s an overlap in time somewhere on the timecard. Check the shift begin and end times for each day to ensure they do not overlap.
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This message means there’s an overlap in time somewhere on the timecard. Check the shift begin and end times for each day to ensure they do not overlap.
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I owe my student/part time employee hours from a previous pay period.
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You can perform a Historical Edit in Kronos (Please see Historical Edit documentation ).
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You can perform a Historical Edit in Kronos (Please see Historical Edit documentation ).
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When I try to enter a historical edit, I receive a message “The historical date is not in a signed off pay period”.
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The timecard was not signed off appropriately for the pay period in question. Payroll will need to enter the time manually for the historical time. You can contact the Payroll department (Ext. 2898) to ensure proper payment of your employee(s) for passed time owed if the historical edit can not be made in Kronos.
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The timecard was not signed off appropriately for the pay period in question. Payroll will need to enter the time manually for the historical time. You can contact the Payroll department (Ext. 2898) to ensure proper payment of your employee(s) for passed time owed if the historical edit can not be made in Kronos.
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When I access the Kronos page, nothing happens; I just see a message “Java Plug-in loading”.
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Look at the top of the screen, under the Address bar; there should be a message “Install Active-X…” Click the message, install the Java Plug-in(*Note* - You must be the system administrator to download the plug-in.).
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Look at the top of the screen, under the Address bar; there should be a message “Install Active-X…” Click the message, install the Java Plug-in(*Note* - You must be the system administrator to download the plug-in.).
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My student aide needs to log in and his/her password does not work.
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Make sure they’re using their MyPace Portal ID and password, if this is not working contact Financial Information Systems helpdesk @ 22899.
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Make sure they’re using their MyPace Portal ID and password, if this is not working contact Financial Information Systems helpdesk @ 22899.
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What’s a transfer employee and how do I enter his/her time?
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A transfer employee is an employee that works for more than one department at the University.
Please see the( transfer employee documentation ) located on the Finance and Administration site.
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A transfer employee is an employee that works for more than one department at the University.
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I don’t see my student aide on Kronos, and I received a confirmation letter from HR.
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Often the timing of the receipt of the letter does not coincide with the data entry process as the information moves from HR Services > to HR Information Systems > Kronos. If it’s a transfer employee, the student must first have a work schedule. The initial schedule is established by the FIS department. Please contact FIS @ 22899.
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Often the timing of the receipt of the letter does not coincide with the data entry process as the information moves from HR Services > to HR Information Systems > Kronos. If it’s a transfer employee, the student must first have a work schedule. The initial schedule is established by the FIS department. Please contact FIS @ 22899.
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I got locked out of the system, who do I contact?
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Call the Financial Information Systems department @ 22899 to unlock your account.
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Call the Financial Information Systems department @ 22899 to unlock your account.
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Is there any general documentation available for Kronos?
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Yes, on the Finance and Administration website (Click Here )
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Yes, on the Finance and Administration website (Click Here )
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I made a mistakes in my hours for the previous pay period, but it won’t let me edit it, whatshould I do?
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If the pay period is approved by your supervisor, then he/she only can make these edits, if it is signed-off then you first must contact the Payroll Department at Ext. 22898 or email at payroll@pace.edu.
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If the pay period is approved by your supervisor, then he/she only can make these edits, if it is signed-off then you first must contact the Payroll Department at Ext. 22898 or email at payroll@pace.edu.
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I cannot see one or more of my students/employees on my list on Kronos.
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If this person is a new hire, then it can take sometime until he/she shows up on Kronos, if not then you need to contact the FIS department at ext. 22899
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If this person is a new hire, then it can take sometime until he/she shows up on Kronos, if not then you need to contact the FIS department at ext. 22899
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How can I record transfer hours?
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What does historical edits means?
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Historical edits are changes that an authorized employee makes to a timecard in a signed-off pay period. For example, if the vacation time you took was incorrectly charged, you may be able to enter a historical edit to adjust the timecard. You cannot make historical edits for the current pay period.If it’s a transfer employee, the student must first have a work schedule. The initial schedule is established by the FIS department. Please contact FIS @ 22899.
How can I add historical hours? - Please see documentation on the Finance and Administration site
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Historical edits are changes that an authorized employee makes to a timecard in a signed-off pay period. For example, if the vacation time you took was incorrectly charged, you may be able to enter a historical edit to adjust the timecard. You cannot make historical edits for the current pay period.If it’s a transfer employee, the student must first have a work schedule. The initial schedule is established by the FIS department. Please contact FIS @ 22899.
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Please review our Policies and Procedures for additional information. |
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Please review our Forms for additional information. |
