Information Regarding Returns

"It is the responsibility of your department to properly process returns"

How to Process a "Return to Sender"

U.S. Postal Service:
If you receive mail for an individual who has left University employment, you need to do the following:

  1. Use a dark felt tip pen and cross out all barcodes on the mail piece.
  2. Cross out the Pace address, but leave the name of the individual clear.
  3. Put the mail piece in the "out box" separately for mail pick-up.

When this mail piece is processed properly, it will inform the originator of the mail piece that the individual is no longer at Pace University and should stop sending other correspondence.

Should you receive a package for an individual that is no longer with the University, return the package immediately to the Mail Center. Any delay in getting the package to us could result in the University paying for the return of the package. Mark the box clearly,"Return to Sender."

All other Services: The same procedure as UPS.

Mail Services will attempt to intercept as many "Return to Sender" mail pieces as possible.


U.S. Postal Service:
Should your department receive a package that was not ordered or is damaged, you need to do the following:

  1. Use the same procedure as a "RETURN TO SENDER."
  2. If it is an order from a vendor, contact the vendor so you will receive a "credit memo."
  3. The vendor will inform you how to ship the package back to them.
  4. Put a note on the box, so Mail Services personnel know how to process the package.

UPS/Federal Express:
Should you receive a package that you did not order or one that is damaged, you need to do the following:

  1. Contact the vendor immediately; they will process your credit memo and issue a "call tag." (Shipping & Receiving Boxes/Freight)
  2. Place a note on the package saying, "HOLD FOR CALL TAG."
  3. Call the Mail Services supervisor to inform him or her of the return, so he or she can intercept the package upon arrival at Mail Services.

***It is very important to process the return as soon as possible.
Should there be a long delay, Pace University might have to pay to return the package.***