Violence In The Workplace

The recent tragedy at Virginia Tech has naturally heightened sensitivity regarding campus safety, especially since statistics indicate that college and university campuses are usually safe places to work, live and study.  But just like accidents that occur during air travel (the safest form of travel) acts of violence that occur at schools are sensationalized and cause great concern.  According the National School Safety Center, homicides are rare events in the nations 119,000 schools.
 

  • From 1992 to 2004 there were 103 such cases (8.58 cases per year).
  • In 1999, the year of the Columbine shootings, there were 17 students killed at schools, but over 2,500 young people ages 5 to 19 were murdered outside of schools
  • Since 1966, there have been seven “Virginia Tech” type shootings in the 2,864 U.S. Colleges and University’s.

Although school homicides are rare, the threat of homicide or violence of any kind cannot be dismissed.  The FBI and Secret Service point out that in almost all of the aforementioned incidents, the students communicated their intention to attack through threats and warnings to their peers.

Threats may be:

  • Direct threats
  • Veiled threats
  • Conditional threats

WORKPLACE VIOLENCE:
A commonly accepted definition of workplace violence is: any physical assault, threatening behavior or verbal abuse occurring in the work place.

Violent acts can include:

  • Homicide,
  • Forcible sex offenses,
  • Kidnapping,
  • Assault,
  • Robbery,
  • Menacing,
  • Reckless endangerment,
  • Harassment,
  • Disorderly conduct,
  • Physical or verbal threats,
  • Vandalism of personal property.
  • Since all of these acts are crimes we have the option to refer the matter to the Criminal Justice system provided the affected party is willing to make a formal police complaint.

Knowing the warning signs
Most cases of workplace violence don’t just happen.  The best way to identify potential violence is to recognize warning signs.

A potentially violent person:

  • Is usually argumentative engaging in name calling, cursing, or abusive language
  • Doesn’t cooperate with others
  • Has a problem with authority figures
  • Frequently blames others for his or her problems
  • Has few or no close friends
  • Pays no attention to the feelings or rights of others
  • Has been a victim of intimidation from others
  • Dwells on perceived slights, rejections or mistreatment from others
  • Displays marked changes in work patterns like tardiness or absenteeism
  • Demonstrates extreme or bizarre behavior
  • Frequently appears depressed (link between suicide and homicide)
  • Has financial or relationship problems
  • Is faced with academic failure and threat of expulsion (in the seven colleges and university shootings since 1966, six involved academic failure or academic issues)
  • Has a history of violence
  • Has brought a weapon or threatened to bring a weapon to school

*Note - none of the above signs alone is sufficient for predicting aggression or violence nor do all the above signs need to be exhibited.  The university has protocols in place to deal with potential or actual cases of workplace violence, (see Protocols on the Safety and Security web page.) These protocols are being reviewed and will be expanded to include a threat assessment policy


Protocols:

  • How to Handle Emotional Distress – which suggests the need for referral to the Counseling Services and how to make the referral
  • Psychological Emergencies (non residential facilities) – how to report
  • Violence and Criminal Behavior on Campus – advises on how to properly report threatening, violent or criminal behavior to the Safety and Security department and lists self-protective tips such as security escorts.

It is crucial that any act of violence, verbal, written or physical be immediately reported to the Safety and Security Department.  Additionally, employees are encouraged to report behavior that they reasonability believe poses a potential for workplace violence as defined above.

With regard to the Family Information Right to Privacy Act (FIRPA) and the Health Information Right to Privacy Act (HIRPA) those acts contain exceptions that essentially state that safety trumps confidentiality

Threats of violent acts should be taken seriously.  Keep in mind that most attacks are planned rather then impulsive; reporting behavioral problems can trigger intervention thus preventing the attack.


Other ways to minimize the threat of violence:

  • Adopt a “Zero Tolerance” policy toward threats of violence and applicable to everyone on campus.  This means that no threat of violent behavior will be ignored
  • Screen and hire carefully (background checks, references etc.)
  • Train managers and faculty on how to minimize emotions when threatening situations arise in the workplace and classrooms (Rosa and Richard)
  • Teach staff and faculty how to identify potential signs of violence
  • Maintain fair and caring termination procedures including counseling opportunities


Again, the key is to be proactive, recognize and report early warning signs


Emergency Response at Pace University:
If An Emergency occurs On Campus the existing Emergency Response Plan will be followed, initial response will include:

  • The Emergency Response leader (senior member of the security staff) will respond to the scene to evaluate and stabilize, make critical decisions such as lockdown or evacuation
  • Notifications will be made to 911 and the Crisis Management Team
  • The Emergency Response leader will coordinate with responding emergency service personnel
  • Emergency Communication Center will be activated on the affected campus or on alternate campuses

 

Additional Planning/Training/Technology regarding “Active Shooter” situations

Planning - Review all security measures and plans and develop a “lockdown” protocol. Meet with local Police Officials and their staff to discuss “Rapid Response Techniques”. These techniques are used by the initial entry team. Their primary responsibility is to prevent further loss of life by containing the hostile shooter(s) or engaging and terminating the life threatening behavior of the hostile shooter. Aside from stopping the life threatening actions. These techniques will:

  • Contain the incident
  • Allow for evacuations
  • Allow for removal and treatment of any victims
  • Safeguard evidence for follow-up investigations

Training - Rapid Response Technique training will be held on our campuses in the near future, the security staff will take part in this training.  We have also provided the police with CAD drawings (blueprints) for all campus buildings.


Technology – We are exploring various initiatives to further ensure a safe learning environment, such as:

  • Expand public address systems to classrooms (in place at 1 Pace Plaza and all dorms)
  • Emergency communication systems (can be a combination of voice messages, e-mail, text messages, posting on electronic web-based bulletin board and/or feed to “channel” on MyPace Portal
  • Lockdown technology
  • Emergency phones in classrooms, lecture halls etc.


Please contact security anytime you anticipate an uncomfortable situation, we will provide a presence.  Again if an incident occurs, it is imperative that a report be made with security, the key is to be proactive before the situation reaches a point of violence.


Key phone numbers:

Security Pleasantville 773-3400 (there is a speed dial button on the new phone system to security you may also dial 777

Security New York Campus 346-1800 (speed dial button and 777)

CounselingCenterPleasantville 773-3710

Counseling Center