Email Filtering

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We have been notified by Microsoft, the vendor providing our spam email filtering system - Exchange Online Protection (EOP), that they are making a change to their service.  As a result, beginning Saturday, December 7th, you will no longer have email delivered to a spam quarantine mailbox, currently accessible at https://quarantine.messaging.microsoft.com.  Instead, email flagged as quarantined spam will be delivered to the Exchange "Junk Folder" within Outlook or OWA (https://email.pace.edu).  This will typically be a small number of email items as the majority of blatant spam email is caught and deleted by EOP.  In addition, you will no longer receive a daily quarantine email summary since the quarantined mail will be in your junk folder.

Note:  Students whose Pace e-mail accounts are still on Google do not have a junk folder.  As a result, mail typically quarantined will be delivered to your Inbox.  Again, this will be a small number of email items because blatant spam email is deleted by EOP.  Students can migrate their mail to Exchange at http://www.pace.edu/goexchange.

FAQs

As of March 15, 2013, Pace University has migrated to Microsoft’s email spam and virus filtering service, named Exchange Online Protection (EOP).  This move will allow us to continue providing accurate junk email filtering in addition to retaining familiar features such as frequent quarantine summaries and the ability to block or approve senders. 

Note:  As of April 1, 2013 Google retired our previous junk email filtering service, Postini Spam Control, and migrated its main features to Google Apps.

Spam Filtering

EOP effectively identifies and removes all spam messages reaching the Pace network through two levels of spam filtering:

  1. First, it blocks and removes easily-identifiable spam when it first reaches the Pace network.
  2. Second, it scans remaining messages using content-based rules, which detect and remove additional email threats.

These actions block most spam from penetrating the Pace network so intended recipients never see the spam in their EOP quarantine summary or Inbox.

Non-Spam Filtering

Email recipients may have at some point – either directly or indirectly – subscribed to newsletters, advertisements, or marketing messages from legitimate vendors and organizations.  For instance, such subscriptions sometimes happen when attendees register for a conference, trade show, or work-related event.  EOP cannot determine whether or not the intended recipient wants to receive these legitimate messages, so it does allow them to go through to the recipient’s Inbox.  If you do not wish to receive these emails, ITS makes the following recommendations:

  1. Unsubscribe from each unwanted email by choosing “unsubscribe” at the bottom of the message. Do not provide any passwords or personal information when unsubscribing from these distribution lists.
  2. For remaining emails that do not provide an option to unsubscribe, you can block the email via OWA or MS Outlook.
  3. For emails from mailing lists that you want to continue to receive, but would like them to be automatically redirected to a different folder other than the Inbox, you can create a rule via OWA or MS Outlook.

Exchange Online Protection (EOP) FAQs
Exchange Online Protection (EOP) works in conjunction with Outlook Web App (OWA: email.pace.edu) to allow users to manage their junk email filters and update their Approved and Blocked Senders lists.  To learn more about how to use EOP for spam control, please see the most frequently asked questions on the Exchange Online Protection (EOP) FAQs page.

How are Faculty, Staff, and Pace Law School students affected by EOP?

How are general Pace students (not including Pace Law School students) affected by EOP?

Why is there less mail in my Spam Quarantine? Is EOP working properly?

How does Microsoft (EOP) decide which emails are safe and which are spam?

Click here for more EOP FAQ’s

Outlook Client's Junk Email Filter FAQs
In addition to using EOP, faculty and staff can also use the Microsoft Outlook program on their computer to manage their junk email filter from within their Outlook client.  To learn more about managing your email spam as well as your Approved and Blocked Senders lists from within the MS Outlook client, please see the most frequently asked questions on the Outlook's Junk Email Filter FAQs page.

How does Outlook 2010/2013's Junk Email Filter work?

How do I set my junk e-mail options?

How can I filter spam messages not detected by the Exchange Online Protection?

How do I add an e-mail sender, domain, or mailing list to the Safe Senders List?

How do I add an e-mail sender’s domain to the Blocked Senders List?

How can I create a Rule to Filter E-mail in Outlook 2010?

Click here for more Outlook Client FAQ’s

Outlook Web App (OWA) Client's Junk Email Filter FAQs
To learn more about managing your email spam as well as your Approved and Blocked Senders lists from within the OWA, please see the most frequently asked questions on the Outlook Web App (OWA) Junk Email Filter FAQs page.

How can I update my Safe Senders or Blocked Senders lists in Outlook Web App (OWA)?

How can I create a Rule to Filter E-mail in Outlook Web App (OWA)?