Exchange Online Protection (EOP) FAQs

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Microsoft's Exchange Online Protection (EOP) spam filtering technology effectively detects most incoming spam email messages and prevents them from reaching Pace email accounts. Below, you'll find answers to some of our most frequently asked questions.

How are Faculty, Staff, and Pace Law School students affected by EOP?

How are general Pace students (not including Pace Law School students) affected by EOP?

How do I access my EOP spam filter for the first time?

Will my EOP password change when my Pace email account password changes?

What if I forget my EOP password?

Why is there less mail in my Spam Quarantine? Is EOP working properly?

What should I do when junk mail is delivered to my Inbox?

Why did I get junk mail messages when I never subscribed to anything from a particular vendor?

How does Microsoft (EOP) decide which emails are safe and which are spam?

Can I report spam directly to Microsoft?

What email options do I have once I log into EOP?

How often will I receive spam quarantine notifications?

I don’t want to receive the spam quarantine notifications via email. Is it possible to turn this feature off?

Where can I find more information on EOP?
 


How are Faculty, Staff, and Pace Law School students affected by EOP?

  1. You will continue to receive an email quarantine summary (as before), but it will look slightly different.  If the list contains an email you actually want, you will be able to deliver it from the quarantine summary to your Inbox.
  2. You will need to set up a password to access your EOP quarantine summary (see below).
     
    Instructions:
    Set up your password to access your quarantine mailbox

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How are general Pace students (not including Pace Law School students) affected by EOP?

  1. You will begin to receive a regular email quarantine summary containing a list of quarantined messages.  If the list contains an email you actually want, you will be able to deliver it from the quarantine summary to your Inbox. 
  2. You will need to set up a password to access your EOP quarantine summary (see below).
     
    Instructions:

Set up your password to access your quarantine mailbox

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How do I access my EOP spam filter for the first time?

  1. Go to https://quarantine.messaging.microsoft.com
  2. Click Need your password?
  3. Enter your Pace email address (including @pace.edu)
  4. Click Send

View PDF for more detailed instructions.

Note: An email will be sent to you confirming your account and prompting you to set up a password. Your EOP password is not connected to your Pace email account. We recommend that you use a different password for your Pace email account.

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Will my EOP password change when my Pace email account password changes?

No, the password you set up is for your EOP account only.  Your Pace email account password is not connected to your EOP account.

Note: We recommend that you use different passwords for your EOP and other Pace accounts.

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What if I forget my EOP password?

If you forget your password, you can reset it from the EOP login page (https://quarantine.messaging.microsoft.com) by clicking on Need your password?.

View PDF for more detailed instructions.

Note: An email will be sent to you prompting you to reset your password.

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Why is there less mail in my Spam Quarantine? Is EOP working properly?

EOP provides two levels of spam filtering.  It blocks easily-identifiable spam when it first reaches the Pace network.  Next, it scans remaining incoming messages using content-based rules, which detect many additional email threats.  These actions block most spam before it goes into your EOP quarantine summary.  However, EOP does allow some messages to go through to your Inbox.  Such messages may include email newsletters, advertisements, and marketing messages from vendors and companies, which you may have at some point subscribed to either directly or indirectly.  If you do not wish to receive those emails, you will need to unsubscribe from that sender's email list.

Note: Our former spam filter, Postini, allowed known spam into the quarantine; thus it appeared that more spam was being blocked.

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What should I do when junk mail is delivered to my Inbox?

Most of the junk mail messages that are delivered to your Inbox are messages from reputable companies/vendors and are not spam messages from unknown sources trying to obtain your personal information. You have the ability to unsubscribe from these distribution lists by choosing “unsubscribe” at the bottom of the message. Do not provide any passwords or personal information when unsubscribing from these distribution lists.
 
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Why did I get junk mail messages when I never subscribed to anything from a particular vendor?

When you sign up for conferences, newsletters, or visit websites, there is often a statement in the terms and conditions which states that by signing up you are allowing the company/vendor to share your email address with vendors, partners, and other affiliates. Although you may not have directly signed up to receive information, you may still receive emails from these entities.

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How does Microsoft (EOP) decide which emails are safe and which are spam?

Microsoft EOP defines the term spam as a message that is unsolicited and unwanted. Spam filters are not perfect, and occasionally, EOP might allow a spam message to be delivered to your inbox.  Microsoft allows users to report these errors whenever a spam message is incorrectly classified as safe.  See next question. 

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Can I report spam directly to Microsoft?

Yes. To report spam directly to Microsoft, please take the following steps:

  1. Create a new, blank message and add the spam message as an attachment
  2. Copy and paste the original spam message subject line into the new message subject line.

    Important: Leave the body of the new message empty
     
  3. Send your new message to abuse@messaging.microsoft.com

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What email options do I have once I log into EOP?

Once you log in to EOP at https://quarantine.messaging.microsoft.com, you can:

  • View messages in your quarantine
  • Move messages from your quarantine to your Pace email inbox
  • Mark messages as “not junk,” which will also move those messages to your Pace inbox
  • Delete messages from your quarantine
  • Search the quarantine for messages based on either the “Subject” or “Sender"
  • Under “Options”, you can change your language from the default “English”
  • Change how many messages you can view per page (default is 100)
  • Turn off the notification message that is turned on for the whole campus by default

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How often will I receive spam quarantine notifications?

You will receive spam quarantine notifications every three days alerting you about your quarantined spam.

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I don’t want to receive the spam quarantine notifications via email.  Is it possible to turn this feature off?

  1. Log into your EOP account at https://quarantine.messaging.microsoft.com
  2. Click Options in the top right of the page
  3. Uncheck the Send Notification option
  4. Click Save

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Where can I find more information on EOP?

For more in-depth information on EOP, please see Microsoft's Exchange Online Protection website.

If you have any other questions, or require additional help with EOP, please contact the Pace Help Desk.

Pace Help Desk Contact Info:

Phone: 914-773-3333

Email: pacehelpdesk@pace.edu

Web: help.pace.edu

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