Microsoft Exchange Server 2013 Upgrade

Starting on Monday, April 15^th, and for the next several months, ITS will be upgrading our Microsoft Exchange server hardware and software. The upgrades will allow for a more robust system, with new features and increased storage quotas. While the upgrade is in progress, users may see references to emailnyc.pace.edu or emailwst.pace.edu in their mail clients. Some mail clients may require configuration changes to continue to function. Please review the table below for any changes required when using specific mail clients.

Once the upgrade to Exchange Server 2013 is complete this summer, emailnyc.pace.edu and emailwst.pace.edu will no longer be required and all users will be able to use email.pace.edu again.

For additional details/updates please visit our IT System Status page - http://status.pace.edu.
If there are any issues or concerns, please report them to the ITS Help Desk at (914) 773-3333 (pacehelpdesk@pace.edu) or online at http://help.pace.edu.

Client	Support	Action	Notes
Microsoft Outlook 2003 or earlier	Not Supported	Action Required	Users must upgrade to a more recent version by Friday, May 31^st. For Pace-owned computers, please place a request at http://help.pace.edu. For personal computers, users can visit adam.pace.edu and download Microsoft Office 2010 for Windows or 2011 for Mac (MyPace login required).
Microsoft Outlook 2007, 2010 and 2013	Supported	Action May Be Required	Users may see the following message “The Microsoft Exchange Administrator has made a change that requires you to quit and restart Outlook.” Users should follow the instructions to restart the Outlook application.
Microsoft Entourage 2008 for Mac or earlier	Not Supported	Action Required	Users must upgrade to a more recent version by Friday, May 31^st. For Pace-owned computers, please place a request at http://help.pace.edu. For personal computers, users can visit adam.pace.edu and download Microsoft Office 2010 for Windows or 2011 for Mac (MyPace login required).
Microsoft Outlook 2011 for Mac	Supported	Action May Be Required	Users may see the following message “The Microsoft Exchange Administrator has made a change that requires you to quit and restart Outlook.” Users should follow the instructions to restart the Outlook application.
IMAP and POP clients	Not Supported	Action Required	*ITS does not recommend or support using IMAP or POP clients because they do not fully incorporate all the features of Exchange.* During the upgrade transition, users will have to reconfigure their mail client to use emailwst.pace.edu or emailnyc.pace.edu during the upgrade. Once the upgrade is complete, the clients will need to be reconfigured to use email.pace.edu again.
Web users (OWA - Outlook Web App) http://email.pace.pace.edu	Supported	No Action Required	During the upgrade transition, users may see their browser redirected from email.pace.edu to emailnyc.pace.edu or emailwst.pace.edu. This redirect is transparent and temporary. DO NOT update your bookmarks to use emailnyc.pace.edu or emailwst.pace.edu.
Mobile Client	Support	Action	Notes
Windows Phone 7/8 devices	Supported	No Action Required	During the upgrade transition, users may notice the server name change from email.pace.edu to emailnyc.pace.edu or emailwst.pace.edu. This change will happen automatically and is temporary.
Apple iOS Devices	Supported	No Action Required	During the upgrade transition, users may notice the server name change from email.pace.edu to emailnyc.pace.edu or emailwst.pace.edu. This change will happen automatically and is temporary.
Google Android Devices	Supported	Action May Be Required	During the upgrade transition, users may notice the server name change from email.pace.edu to emailnyc.pace.edu or emailwst.pace.edu. This change should happen automatically; however, some Android devices do not support redirection correctly. If your Android device stops receiving mail, remove and re-add your Pace account on the phone to force the device to reconfigure itself automatically.
Blackberry Devices	Supported	Action May Be Required	During the upgrade transition, users on the Pace Blackberry Enterprise Server (BES) may need to be re-activated. ITS will reach out to individual Blackberry users to assist with re-activating their devices, if necessary.