System Compatibility

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Required Settings and Compatibility Notes
 
General Setting changes
Users who have changed their email server setting to legacy.pace.edu in the last month will need to change it back to email.pace.edu.
 
E-mail Client changes
Modifications will be necessary for some email clients.  If you experience issues accessing email  with the any of the clients listed below after the upgrade has taken place, please use the OWA version (http://email.pace.edu) and call the ITS Help Desk (914) 773-3648 for more assistance.
 
Email Clients
Issues
Entourage 2004
This client is no longer supported with Exchange 2010.  We strongly recommend that you upgrade to Entourage 2008 or use Apple Mail if you are running Mac OS.
 
Entourage 2008
You will need to download the followingExchange Web Servicespatch: http://www.microsoft.com/mac/itpros/entourage-ews.mspx
 
Outlook 2003
We strongly recommend that you upgrade to Outlook 2007 or Outlook 2010.  Just as support for Internet Explorer 6 has ended, support for Outlook 2003 will also be ending shortly. 
 
You will need to reconfigure your client to point to email.pace.edu. In addition, you will need to go to More Settings in the Outlook client and select Enable Encryption from the Security tab (Detailed instructions are in the Method 2 section that can be found here  http://support.microsoft.com/kb/2006508).
 
Outlook 2007
Users using Outlook 2007 and are configured for exchange should see no change, other than restarting Outlook if requested.
 
Outlook 2010
Users using Outlook 2010 and are configured for exchange should see no change, other than restarting Outlook if requested.
 
Apple Mail version 4 [Snow Leopard]
Users who have changed their server settings to legacy.pace.edu in the last month will need to change it back to email.pace.edu.
 
AppleMailversion 3 [Leopard]
Users who have changed their server settings to legacy.pace.edu in the last month will need to change it back to email.pace.edu.
 
Mozilla Thunderbird 2
Users who have changed their server settings to legacy.pace.edu in the last month will need to change it back to email.pace.edu.
 
Outlook Express 6
Users who have changed their server settings to legacy.pace.edu in the last month will need to change it back to email.pace.edu.
 
Windows Live Mail
Users who have changed their server settings to legacy.pace.edu in the last month will need to change it back to email.pace.edu.
 
 
Instructions for Outlook 2003 Users 
To manually update an existing Outlook 2003 profile so that it uses RPC encryption with Exchange 2010, follow these steps:
    1. In Control Panel, open the Mail item. 
    2. Click Show Profiles. 
    3. Select your profile, and then click Properties. 
    4. Click E-mail Accounts. 
    5. Select View or change existing e-mail accounts, and then click Next. 
    6. Select the Microsoft Exchange Server account, and then click Change.
    7. In the dialog box that contains your mailbox server and user name, click More Settings. 
    8. In the Microsoft Exchange Server dialog box, click the Security tab. 
    9. Click to select the Encrypt data between Microsoft Office Outlook and Microsoft Exchange Server check box, and then click OK.
    10. Click Next, and then click Finish.
    11. Click Close, and then click OK.

Mobile Devices changes
Mobile devices may also need to be adjusted.

 
Mobile Devices
Issues
Blackberry
Pace Owned BlackBerry’s on the BlackBerry Enterprise Server (BES) should see no changes.
 
Testing - If you are using a personal Blackberry with  BlackBerry Internet Services (BIS) and are having difficulty, please contact the Helpdesk at (914) 773-3648.
 
iPhone/iTouch
Users who have changed their server settings to legacy.pace.edu in the last month will need to change it back to email.pace.edu.
 
Droid
No known issues.
 
Windows Mobile 6 or higher
If you are running a Windows Mobile 6.1 device, you need to install an updated Outlook Mobile to use Exchange 2010:
Palm Web OS
No known issues.
 
 
Secure Socket Layer (SSL)
To increase security, Information Technology Services recommends using an encrypted secure communications protocol called Secure Socket Layer (SSL) for all e-mail clients. SSL allows for e-mail messages from your computer to the mail server to be encrypted when you read, download, and send e-mail messages. In addition, passwords are also encrypted to strengthen security.

To avoid experiencing any interruptions in your ability to receive and send e-mail via the Exchange server, we recommend that you configure your e-mail client program now to support SSL security. This applies to all desktop e-mail clients regardless of whether you use IMAP or POP protocol to get e-mail.

Click here to see documentation to assist you in configuring the SSL setting in several common e-mail clients listed below:

  • Apple Mail version 4 [Snow Leopard]
  • Apple Mail version 2 [Tiger]
  • Entourage 2004 
  • Entourage 2008 
  • Outlook Express 6
  • Mozilla Thunderbird 2
  • Windows Live Mail

Please note: If you are using Outlook with IMAP or POP, we recommend reconfiguring Outlook to use Exchange. If you prefer to continue using Outlook (or another e-mail client) with IMAP or POP settings, you will need to ensure that you have enabled SSL in your connection settings. Please see the SSL configuration document for instructions on how to set up the SSL settings.

Stay tuned for updates and notices regarding the upgrade!  You can visit the ITS Exchange 2010 Upgrade page for more details.

If you notice any issues with OWA, the Outlook client, or your mobile device, then please contact the ITS Help Desk at (914) 773-3648.