Google Apps FAQ
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General FAQ
Why is Pace adopting Google Apps?
Moving the hosting of our student email and calendaring systems to Google Apps provides Pace students a mail quota of over 7 GB, even better spam filtering, and a more flexible web-based interface.
Students will have a suite of software products that includes email, calendar, spreadsheets, presentations, and chat. Moreover, the Google Apps suite allows you to collaborate (i.e., create and share documents) in an ad-free environment.
What will happen to my existing pace.edu email account?
When you convert to Google Apps, messages in your Pace email account will be transferred to Google's email servers.
No, your student e-mail account will remain the same when it’s moved to Google Apps.
Your Gmail account has up to 7 GB and increasing. That means, no more worrying about hitting the limit and choosing which e-mails to delete. Your quota indicator, located at the bottom of any Google Apps mail page, will change from green to red if you approach your storage limit.
The move to Google Apps for Education discontinued any established forwards, therefore forwards should be be re-configured through your Google Apps account.
How do I forward my Pace email?
Go to http://google.pace.edu and click on Settings in the top right corner. Then click on Forwarding and POP/IMAP tab and click Add a forwarding address. Enter the email address you would like to forward your Pace emails to and then click Next. Click OK and select the radio button next to Forward a copy of incoming mail to and also select your message storing options. Last step is to click Save Changes. Please Note: If you attempt to set forwarding via adam.pace.edu, you will receive a message stating you are not allowed to change forwarding because your email.pace.edu account is being forwarded to google.pace.edu.
What do I need to know about documents and spreadsheets?
It's a web-based word processing and spreadsheet application. It can help you collaborate on projects from anywhere. Your documents are stored online. You and anyone you invite to collaborate can access the document from any internet-connected computer, and make changes simultaneously.
Open your Web browser and go to http://google.pace.edu. You will be prompted for your MyPace Portal Username and Password.
What will happen to the mail in my email.pace.edu account?
Your existing Webmail will be migrated into your Google Apps Gmail account.
I am a student worker/graduate assistant, how do I access a department shared calendar/inbox?
Accessing departmental mailboxes (calendar, inbox, etc.) can be done by either going to https://email.pace.edu/owa/nameofdeptaccount@pace.edu and entering your MyPace Username and Password; or by using an Outlook client that has the department account as the profile. For questions or concerns about accessing departmental accounts, please contact the ITS Helpdesk at (914) 773-3333 or pacehelpdesk@pace.edu.
Yes. You will be able to continue using your account after graduation.
Can I search my mailbox?
Yes, Google Apps mail has a powerful built-in search tool that can retrieve the message that you are looking for by using keywords, and/or Boolean operators. Using search is by far the quickest way of finding messages
Can I add a signature to my emails?
Yes, you can by clicking on Settings and entering your signature text in the Signature box option. Signatures are added in grey at the very bottom of your message. Google apps mail does not support rich text formatting or HTML in your signature
Will my Outlook Web Mail Rules copy over to Gmail?
No, you'll need to recreate your rules using the Filters feature in Gmail. Filters let you to manage the flow of incoming messages using keywords, sender, recipients, and more. Using filters, you can automatically label, archive, delete, star, or forward your mail, and even keep it out of your Spam folder. For details, refer to the Google Help Center.
Can I include file attachments in email messages?
Yes, you can attach one or more files to an email message.
Is there a size or type limitation for file attachments in Gmail?
Yes, to help prevent viruses, Gmail won't accept file attachments that are executable files. There's also a 20 MB size limitation for attachments.
Can I spell-check messages?
you can check your spelling at any time by clicking Check Spelling at the top of the message you're composing. Misspelled words are highlighted in yellow. Click a misspelled word to see suggestions for similar words.
Can I check the spelling for a language other than English?
Gmail automatically checks spelling in the default language selected in your Settings. To check spelling in another language, click the down arrow next to Check Spelling, and then select the language.
Can I forward all messages in a conversation (message thread) at once?
Yes. Open the conversation, and then click Forward all at the right of the message window.
Can I reply to or forward just a single message in a conversation?
Yes. To reply to or forward a single message in a conversation, open the conversation and select the message to forward. At the bottom of the message card, click Reply or Forward.
I can't always find messages I search for. How does Search work?
To search for messages, type a word that the messages contain. Note, however, that Search matches "whole words" only --- that is, it doesn't recognize partial or similar matches. For example, if you search for benefits, Search won't find benefit or benef. Also, Search doesn't recognize special search characters, such as square brackets, parentheses, currency symbols, the ampersand, the pound sign, and asterisks.
By default, Search doesn't look in your Trash or Spam folders. To search those folders also, click Show search options next to the Search field, and then, in the Search drop-down list, select Mail & Spam & Trash.
Does Google Calendar have event reminders?
Yes, by default, Google Calendar displays a pop-up reminder 10 minutes before an event. You change the reminder time by editing the settings for your calendar.
Can I set up a recurring meeting?
Yes, Google Calendar fully supports recurring meetings. To set one up, in your meeting invitation, select an option in the Repeats drop-down list.
How long do past events stay on my Google calendar?
Your past events remain on your calendar forever, unless you delete them. If you want to view past events, make sure you wait a few seconds for Google Calendar to retrieve them for the date you select.
Can I make a meeting private?
Yes, Google Calendar has privacy settings. In the event details, select Private so only others with Make changes to events privileges (or higher) for your calendar can see the event and its details.
What types of documents can I create in Google Docs?
You can create documents, spreadsheets, presentations, and forms.
Can I import documents, such as Microsoft Office documents, into Google Docs?
Yes, you can import the following types of documents into Google Docs:
- Microsoft Word (.doc, .docx)
- Microsoft Excel (.xls, .xlsx)
- Microsoft PowerPoint (.ppt, .pps)
- Rich Text (.rft)
-
Plain text (.txt)
Google Mobile FAQ
Go to the Google Sync for your phone page. On this page, you will find a video overview of the service, a graph explaing which features are associated with different mobile devices, as well as configuration instructions for the following mobile devices: BlackBerry, iPhone, Nokia, SyncML, and Windows.
Note: You may notice that the Google page states that Google Apps users must contact their domain administrator if they want to enable Google Sync. Please note that as a Google Apps @ Pace user, you will have Google Sync enabled for you.
Step One: Log in to your Google Apps @ Pace account
- Enter the following URL: google.pace.edu
- Log in to your Google Apps @ Pace account using your NetID and Active Directory password. If you have never logged before to set your AD password, visit the adam.pace.edu.
Step Two: Enable IMAP
- Click Settings at the top of any Gmail page.
- Click Forwarding and POP/IMAP.
- Select Enable IMAP.
- Click Save Changes.
- Configure your IMAP client. You can find a list of supported IMAP clients in the section below.
Step Three: Sync Your Password
- Go to adam.pace.edu/google to sync your password between Google Apps for Ed and Active Directory.
Step Four: Configure your email client
Once you have enabled IMAP in your Google Email account, you can configure your mobile device or mail client to receive email from Google Apps. Select your email client from the list below. If a mobile device or mail client is not listed below, Google Email is currently not able to provide configuration instructions for it.
Note: The table below provides general IMAP configuration settings, but you can find specific settings for various clients by reading on to the Mobile Devices or Mail Client sections.
| If the email client asks for... | ...then enter the following: |
| Your username, user id, or login | MyPacePortal@Pace.edu |
| Your password | Use MyPacePortal password |
| Your email address | Your MyPacePortal@pace.edu email address |
| Your incoming mail server | imap.gmail.com |
| Your port number (incoming mail) | 993 |
| Your outgoing SMTP server | smtp.gmail.com |
| Your port number (Outgoing mail) | 537 |
| Your security settings: Transport Layer Security (TLS) | Use Transport Layer Security (TLS) |
| Your outgoing mail security settings | Authentication; Password; Use Transport Layer Security (TLS) |
Phone Configurations
Note: Your email address for any client is MyPacePortal@pace.edu.
*Although Google provides configuration instructions, it is currenly unable to provide support for these clients.
Email Client Configurations
Note: Your email address for any client is MyPacePortal@pace.edu.
*Although Google provides configuration instructions, it is currenly unable to provide support for these clients.
