Instructor-led Sessions

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I.T Training Descriptions    Descriptions are listed below for training topics that are available to help meet your I.T. needs.  
Instructor-led Sessions
 
 
Drupal
This training workshop will cover how to use Pace University's Content Management System, Drupal, for maintaining area's or departmental's website. Length: 3 hours
 

Introduction to MS Lync 2010

MS Lync 2010 integrates instant messaging (IM), PC-to-PC audio and video, document and screen sharing capabilities, and Web Conferencing functionality into one easy to use unified platform that will contribute to greater collaboration and more effective communication.

This 1 ½ hour virtual, instructor-led session will cover the following topics:

  • Overview of the MS Lync Interface Window
  • Adding your Profile Picture
  • Viewing Presence and Location Info
  • Changing your Status
  • Adding, Organizing, and Viewing Contacts
  • Starting a Lync IM or Audio Conversation
  • Quickly Adding Video to a Conversation
  • Easily Sharing a Document or your Computer Screen
  • Recording your Session
  • Scheduling Lync Meetings from Outlook
  • Using MS Lync Web App
  • Presenter Role vs. Attendee Role
  • Setting Online Meeting Options
  • More Great MS Lync Resources Online

Requirements:
To participate in this virtual session, you must have the MS Lync 2010 client installed on your Windows computer.  If you have a Mac, you must use Communicator, which comes with MS Office 2011 for Mac.  You can download MS Lync 2010 or Communicator 2011 from http://adam.pace.edu.

In addition, you must have a webcam, microphone, and computer speakers (or headset) to use the PC-to-PC audio and video features.  If you plan to purchase a webcam, ITS recommends the Microsoft LifeCam model, which comes with a built-in microphone.  A price quote can be requested via the ITS Helpdesk at http://help.pace.edu.
 

 
Getting to Know your Pace Systems
 
Pace University uses a variety of applications to conduct its business and support daily administrative and academic functions.  These applications are used by students, staff, and faculty alike.
 

This 1 ½ hour session will provide a basic overview of the following systems:

  • MyPace Portal
  • MS Outlook Exchange E-mail
  • Blackboard Course Management System
  • Web File System (WFS)
  • ADAM (Apps, Downloads, & Account Management) Web Page
  • Web Help Desk System (from User’s Perspective)
  • Virtual Private Networking (VPN) and Remote Desktop
  • LanFax System
  • Pace Wireless Network
  • ITS Webpages (Getting Help; Services; About ITS)
  • System Status Blog Page
     
Introduction to MS SharePoint 2010

SharePoint 2010 is a suite of applications and tools that can help improve organizational effectiveness and efficiency. SharePoint provides the tools for users to create Web sites to use as a central location to collaborate. Team members can work on documents, share information, contacts, announcements, Web links, calendars; and use blogs, discussion boards and more! This basic session will introduce all components of a Team Site by exploring an existing SharePoint site.

This 1 ½ hour instructor-led session will cover the following topics:
 
  • Opening and navigating a SharePoint Site
  • SharePoint Site Templates
  • Understanding Site Permissions
  • Enabling Document Versioning
  • Using Version History
  • Create a document library
  • Using Check-In/Check-out
  • Uploading Single/Multiple Documents
  • Overview of list, calendar, and discussion board
     

Introduction to MS Outlook Exchange 2010

MS Outlook Exchange 2010 is a personal information manager, which helps to organize your entire desktop by utilizing folders such as Mail for effective e-mail communication, Tasks to consolidate your to-do list, Calendar to plan your schedule, and Contacts to organize the people in your life.  MS Outlook’s robust features work together to enhance collaboration and productivity among end-users.

This 1 ½ hour introductory session will cover the following topics:

  • Basic Overview of the Outlook 2010 Interface (Ribbon, Main Windows, To-Do Bar, etc.)
  • Sending and Receiving E-mails and Attachments
  • Using the Address Book to Search and Insert E-mail Recipients
  • Replying to and Forwarding E-mails
  • Saving an E-mail as a Draft
  • Organizing E-mails in Folders
  • Creating, Renaming, and Deleting Folders
  • Moving E-Mails Between Folders
  • Mailbox Folders vs. Personal Folders
  • Using the Out of Office Assistant for your Away/Vacation Message
  • Switching Between Calendar Views
  • Adding/Editing/Deleting an Appointment or All-Day Event
  • Making Private Appointments
  • Scheduling a Meeting and Tracking Attendees’ Responses
  • Canceling a Scheduled Meeting
  • Replying to a Meeting Request
  • Sharing your Calendar with Others
  • Opening a Shared Calendar
  • Printing Different Calendar Views
  • Adding/Editing/Deleting Contacts and Contact Groups
  • Adding Contacts Quickly from Outlook E-Mail or the Address Book
  • Creating and Working with Basic Tasks
  • Outlook Web Access Overview (if time permits)
     

VPN/Remote Desktop

Virtual Private Networking (VPN) and Remote Desktop are two distinct technologies that work together to enable secure remote access to a computer on the Pace University network.

This 45-minute session will cover the following topics:

  • Downloading and Installing VPN on your Remote (off-campus) Computer
  • Enabling Remote Access on your Office (target) Computer
  • Changing Access Settings and Power Options
  • Connecting to your Office Computer from the Remote Computer
  • Setting Additional Options
  • Managing your Remote Session Window
  • Disconnecting from your Remote Session
     

Web Helpdesk

Web Helpdesk is an online issue-tracking application used at Pace University.  It provides a system for documenting, tracking, and analyzing issues and inquiries placed by students, faculty, and staff, and helps to expedite a timely and effective solution.  The system creates “tickets” (work orders), which can then be easily updated by either the affected end-user (client) and/or any personnel who follow up (technicians).

This 1-hour introductory session will cover the following topics:

  • Signing In & Out of Web Helpdesk
  • Creating a New Ticket
    • Adding Ticket Details
    • Selecting Recipients
    • Using the CC and BCC option
  • Searching for a Ticket
    • Performing a Basic Search for a Ticket
    • Finding Tickets Assigned to Me
    • Finding Tickets Assigned to My Tech Groups
  • Adding, Updating, or Editing a Note
  • Updating the Ticket Status
  • Updating the Ticket Priority
  • Changing Request Types
  • Transferring a Ticket
    • Assigning a Ticket to another Technician within your Tech Group
    • Assigning a Ticket to another Technician
  • Web Helpdesk Best Practices
     
 
 
Other Training Aids
 
Additionally, documentation has been created to guide you through various steps for configurations, options, and using a host of applications.  Click Self Help Guides to download these instructions.