New Staff IT Resources

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Staff Guide to Information Technology
Apps/Download/Account Management
Activate or unlock your MyPace Portal account, change or reset your password, update your security questions, and download free copies of software such as Microsoft Office and Microsoft Security Essentials:

Communicate with your colleagues using Microsoft Outlook for Exchange integrated email and calendaring service that feature email calendar invites, scheduling views for multiple calendars, shared calendars, and a 2 GB quota :

Find out about web based time & attendance application used by non-instructional staff to capture leave time (i.e. sick days, vacation, leaves of absence, etc.): Kronos

MyPace Mobile
Download the MyPace Mobile app to view the Pace directory, events, videos, images, and more:

MyPace Portal
Click on the Staff tab to access financial documents, budget information, approvals, compensation and benefits statements, employee information and pay advices, and more!:

New Employee Orientation
Get an overview of the benefit options available to full-time employees of Pace University: New Employee Orientation

PaceAlert Emergency Notification System
Register to receive time-sensitive emergency notifications via telephone (cellular or landline), e-mail and text messaging:

Room and Media Requests
To view the Events Calendar, check space availability, and/or request an event with Audio Visual Services: Special Events

Technology Training
Find out about Human Resources training initiatives in place to help foster your individual growth and skill development - both of which will increase your job efficiency: Technology Training

Telephone and voicemail tutorial
Learn features of Pace University Alcatel telephone system to get yourself familiarized with system:

Video Conferencing
Educational Media Centers operate videoconferencing facilities and can assist you with the identification of an appropriate tool to conduct remote meetings, presentations and receive remote presentations such as guest lecturers: Video Conferencing

Web File System (WFS)
Use this online storage system to upload and store documents for easy access and retrieval using the web.  Staffs receive 1 GB of free storage space:

White Pages
Use this online directory to find information such as your MyPace username and e-mail address.  You can also find phone/fax numbers and location for faculty and staff:



Welcome to Pace University's Information Technology Services (ITS)!

Our goal is to meet the technological needs of Pace staff members by offering a variety of services and assistance to make your experience at Pace enjoyable. 

This page is designed to introduce you to different administrative tasks that need to be accomplished to get you started at Pace University.  Information Technology Services has put together the following checklist of items you need to take care of your essential IT needs. 

New Employee Checklist:

Use the White Pages online directory to find information such as your MyPace username and e-mail address

Activate your MyPace Portal account to obtain access to various Pace systems, go to Account Activation

Access IT systems you will need such as MyPace Portal to access information about Pace activities, events, news, benefits, pay advice.

Access your Web Based Pace E-mail account

Register to receive time-sensitive emergency notifications via telephone (cellular or landline), e-mail and text messaging:

Access Kronos web based time & attendance application to capture leave time (i.e. sick days, vacation, leaves of absence, etc.)

Pace staff members are responsible for reading and abiding to the University’s Appropriate Use Policy for Information Technology

Learn about Information Technology Services variety of services and resource that facilitates and enhances the teaching, learning,
        research and administrative endeavors of the University

Access to the Pace Wireless Network Configuring Wireless

Subscribe to our ITNotices Listserv, to obtain important IT-related updates and information.

IT Support and Services:

ITS Help Desk ITS representatives are available by phone, email, and live chat to assist you with any technology related questions or concerns. ITS provides remote, onsite and walk-in service for hardware and software issues for Pace owned equipment or student owned PCs.  You can contact the ITS Help Desk through the following mediums:

          Telephone: 914-773-3333

Note: The Walk-in Center is located inside the Computer Resource Center on either the New York or Pleasantville campus.

Computer Resource Centers
The Computer Resource Centers (CRCs) provide open-access computer labs for anyone with an active MyPace Portal account. CRC software offerings include many popular word processing, spreadsheet, desktop publishing, graphics software and other packages as well as course-specific offerings for the Mac and PC.

Document Services
Get all your printing needs such as University letterhead, memos, business cards, in addition to high quality print and digital solutions: Document Services

Educational Media Services
The Educational Media Centers (EMC) provide audio/visual services and media support for events throughout the university.

Information Management Officers
Information Management Officers (IMOs) are Pace University staff and faculty designated to serve as the first source of technical support within their group and act as a "point of contact" between their group and the services provided by Information Technology Services (ITS).

Learn more about:

General IT Security Guidelines
Identity thieves are constantly trying new ways to compromise your devices and to steal your personal information.  Phishing schemes have increased significantly and are getting more sophisticated.  Users need to be extra vigilant when checking email or going online.  The steps below can also help you stay more secure.

  • Make sure you have the latest patches and antivirus updates on your computer and other mobile devices; including smartphones, tablets, and laptops.
  • Never give anyone your username, password, or any other personal info.
  • Do not open emails, attachments, or links from unknown sources.
  • Do not visit untrusted websites; this will reduce any chances of your computer or device getting infected with malware.
  • Physical security of your devices is also important; make sure you enable password PINs on your devices, in case they are ever lost or stolen.
Stay informed about reported spam or phishing schemes by going to or subscribe to our ITNotices Listserv, which will also provide you with additional important IT-related updates.

Guest Accounts
Request access for visiting faculty, students, temporary staff or contractors.

IT Discounts
ITS offers Higher Education discount programs for Dell and Apple computers.  In addition, many popular software programs are available at educational discounts.

IT Training
Information Technology User Services department provides instructor-led training on key technologies being used at Pace. Many courses are offered during work hours that are free of charge and open to all employees. To register for a technology related course offered by the Information Technology Services Department please refer to the Training page and complete the on-line Central registration form.

IT Standards and Recommendations
ITS Client Support Office is a Dell, HP, IBM, Macintosh and "A Plus" repair service center. Review which Pace system versions are supported and recommendations for hardware/software.

Using VPN and Remote Desktop
Staff can access their Pace desktop computer from another computer off-campus such as your home. Pace University's Virtual Private Network (VPN) software and Remote Desktop will allow you to remotely access your computer files and programs, email and calendar, and other network resources while not having to physically be sitting at your office computer.

For more IT Resources, please visit the Staff IT Resources page.