PaceAlert FAQ

PaceAlert is the Pace University emergency notification system for faculty, staff, students and other members of the Pace University community. It delivers time-sensitive emergency notifications via telephone (cellular or landline), e-mail and text messaging to all members of the Pace University community who have signed up and provided their information. To register visit, http://alert.pace.edu [1].

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If you provide the number to your SMS text-enabled cell phone, the only cost is the amount your cell phone company may charge you to receive a text message. However, Pace University will ONLY use the Connect-Ed system for emergency notifications, not routine communications or announcements. Your number will be removed automatically from the system if you are no longer a student or employee of the university.

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Pace University’s emergency notification system (PaceAlert) will be used only when there is a campus closing, severe threat to public safety and health of the entire campus community, which has not been contained or controlled, and when immediate action is required on the part of the recipient group(s), (e.g. chemical spills impacting public health, school closing, tornado warnings, active shooters, etc). Once the situation receives an “all clear” by the proper authorities then this information will be posted on the Pace University Web site at http://www.pace.edu [2].

The campus alert system will not be used for non-emergency notifications such as lane closures, routine crime updates, localized building emergencies, situations that have been contained or where a threat does not exist, rumor control, and situations where notification is merely a convenience or when Pace University’s main Web Site is the most appropriate communication method. The campus alert system will not replace Pace University’s main Web Site http://www.pace.edu [2] for non-urgent messages. The PaceAlert system will be tested twice a year during the spring and fall semesters.

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You should provide telephone numbers, cell phone numbers and e-mail addresses that will enable the University to reach you in an emergency. You can store up to five phone numbers and two e-mail addresses in the system’s database. You may elect to add a parent/guardian or spouse/domestic partner to provide your loved ones with information.

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The system delivers messages to phones and SMS independently and simultaneously. Therefore, it will be delivered to all your available phone numbers at the same time. It’s possible you could receive them concurrently, but depending on your mobile and landline providers, the times may vary.

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We encourage you to enter you’re your personal phone number and e-mail address in the event that Pace University systems are not available. Pace University office phone numbers are prohibited from being entered into the system. In the case of an emergency, telephone lines need to be available for incoming and outgoing calls.

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Pace University will test the PaceAlert system once per semester. The test will likely occur during the early afternoon hours. More information regarding the test dates and times will appear here.

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Pace University’s privacy policies protect all private information belonging to students, staff and faculty. In addition, our contract for the use of Connect-ED prohibits that company from sharing any of your private information.

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No. The PaceAlert system, as powered by Connect-Ed, uses standard industry SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly. If you have questions about your ability to receive text on your device, contact your service provider for more information.

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At Pace University, we highly encourage participation in the Connect-ED emergency response program. It is important that we have every option available to reach you in time of a crisis. However, if you wish to opt out of receiving emergency communications, you may do so by logging in to http://Alert.pace.edu [1] and removing your emergency contact information.

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It is possible that we do not have your contact information loaded in the PaceAlert system, or it may be inaccurate. Please log into http://Alert.pace.edu [1]the to verify your telephone, e-mail, and cell phone information. To receive SMS text messages, you must provide the number to your text-enabled cell phone.

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