Blackboard

Printer-friendly version

 

What Kind of Help Are You Looking For?



Blackboard Open Labs for Faculty

Meet with consultants from Academic Technologies to ask your Blackboard related questions and learn about using its features.

NYC E101 / PLV E-Classroom in Motorola

  • "Using the Discussion Board in Blackboard" : PLV: Thurs. 3/12/2015 12:10pm - 1:30pm; NYC: Friday 3/13/2015 from 12:00pm - 1:00pm
  • "Grading Center Webinar (Online)" : Tues. 4/28/2015 5:30pm - 7:00pm :

Faculty Tutorials and Guides

[+] Click here for faculty-focused guides that explain how to use Blackboard's features.

Faculty Resources for Respondus

[+] Click here for faculty-focused resources on Respondus.

Student Tutorials and Guides

[+] Click here for student-focused Video Tutorials and guides.

Student Resources for Respondus

[+] Click here for student-focused resources on Respondus.

FAQs for Faculty

Are my courses deleted after the semester ends?
Instructors cannot make a course "unavailable" on Blackboard prior to the official end of the semester, but are permitted to do so anytime after the end date. All courses will be made "unavailable" to students automatically 6 weeks after the official end of the semester. If a course has been inactive for 2 years, it will be archived and removed from the server.
How to I make a course available or unavailable to students?
Under Control Panel > Customization click on 'Properties'. Click on 'Yes' for Step 3 Set Availability. Note: By default, all new courses (with a Pace issued CRN) generated automatically are made "Unavailable" to students until the official start of the semester. The "Unavailable" tag next to a course under a faculty member’s course listing means that the course is unavailable to students, not the faculty member. Faculty who wish to provide their students access to their course shells before the start of the semester may do so starting three weeks prior to the official start of the semester. All students will have access to their course shells on the 1st official day of semester, regardless of whether the instructor has made the course "available" or not. If you are unsure how to make your course available to students, please contact your Academic Technologies office for assistance.

Instructors cannot make a course "unavailable" on Blackboard prior to the official end of the semester, but are permitted to do so anytime after the end date. All courses will be made "unavailable" automatically 6 weeks after the official end of the semester.
How do I toggle between student view and instructor view?
Use the Student preview button, highlighted below to see the course as your students do (instead of toggling edit mode on and off). After you have finished, be sure to delete the preview data when switching back to the Faculty view.
Who do I contact if I am having technical issues in Blackboard?
Create a ticket in Help Desk or call (914) 773-3333.
How do I view my student roster with photos of the students?
In the lower-left menu of your course shell, under the "Course Management" section, click on the "Course Tools" link – then select "Course Photo Roster". This will show the names and photos of the students.
How do I view a list of the students in my course with their email addresses?
Another way to list the students in your course and their email addresses, but not the photos, is to select the "Users and Groups" link under the "Course Management" section in your course. When you access "users", it takes you to a screen where you can search for students in your course. In the second search field box, access the drop down menu and select "Not Blank", and then hit "Go". You should see a list of all the students.
How do I reset a student's exam?
Under Control Panel > Evaluations > click Grade Center. Click on the option menu to the right of the lock for the student’s name. Click 'View Grade Details' to the right of the screen. Click on the 'Clear Attempt' button to the right of the screen.
How do I enter student preview?

This option allows you to go in and take a test as a student would see it. When leaving the student preview, delete the data (unless you are in the middle of taking a test and need to go back into it after making changes.)

How do I copy a course?
Instructors have the option of copying content from a previous course into a new course. Please check out our PDF tutorial titled "Copying a Course" above, which you can also link to from here.
Who do I contact to help change the design of my course?
You can contact a staff member in the Academic Technologies office for assistance by emailing acadtech@pace.edu.
What do I do if I get a 508 HTTP error when entering my course?
Clear your web browser cache to reset.
How do I request a course combine and what are course combine policies?
Please provide the CRNS of the courses you would like combined and enter the help ticket at least 2 weeks before the start of the semester. We prefer to combine the courses before any data is uploaded to the courses but can always copy content loaded in a course to the new combined course (Please let us know in the help ticket if you have uploaded data to any of the courses). Once there is student data in the course (discussion forum posts, grade center items, etc), we cannot process the course combine.
Is it possible to re-open a course from a previous semester for a student who left for medical leave?
Yes. You would need to contact OSA to approve the course be re-opened temporarily. I would need to know how long the course needs to be open for (an exact start and end date) to re-open the course.
How do I get a non-Pace user access to my Blackboard course shell?
If a non-Pace person (i.e., no record in Banner) requires access to Blackboard (e.g., guest lecturer, contract worker, temporary worker, vendor), a Pace sponsor must submit an IT Resource Access Agreement to the ITS helpdesk and a New Contractor Request form, accessible at https://miisweb.pace.edu/MIISWorkflow/. (The link may not work when connecting outside of the Pace Network). The sponsor should also request an email account along with the Blackboard account so there is an associated Pace contact method. Once you get this account created, you will need to add the guest to your Blackboard course by emailing acadtech@pace.edu.
Are there any restrictions on the filenames of files that I upload to Blackboard?
We recommend using only the following characters in a filename: Characters a-z (upper or lower case), 0-9, period “.” and underscore “_”. Be sure that your filename does not begin with a space.

FAQs for Students

I cannot log in to Blackboard
To log in, you will need to know your Pace username. You can find this out by going to White Pages. Once you have your e-mail address, you should direct your browser to Blackboard.Pace.edu and click LOGIN. Enter the letter/number combination. Your USERNAME is the same as your Pace Portal username. (Sample usernames are: cw94975n, tr87689w and jc73732p. The username translates to your first and last name initial, a random number followed by campus.) If you are new to Pace and have not accessed the Portal at all the default password is your two initials, a dash, and your six digit birthdate. For example cm-010579. If you have problems with access, please contact the ITS Help-desk at 914-773-3333.
I am a first time user, how do I find my user name and password?
Before using any of the Pace University online systems, you must first activate your account. This is a one-time process and only takes a few minutes. Click here to activate your account.
My courses aren't showing up. Why is this happening?
Faculty who wish to provide their students access to their course shells before the start of the semester may do so starting three weeks prior to the official start of the semester. All students will have access to their course shells on the 1st official day of semester, regardless of whether the instructor has made the course "available" or not. If you still do not see your course, check your Pace Portal account information to be sure there are no holds on your account.
How do I email other students?
Please log in to your Blackboard course and click on the “Email” button on the left-hand toolbar. Then select the group of “Users” you would like to email and click on that group. This will take you to a page where you can input a “subject” for your email message and the message “body”. Attach any desired files. Click “Submit”.
Who do I contact if I am having technical issues with my courses on Blackboard?
Please log in to your Blackboard course and click on the “Email” button on the left-hand toolbar. Then select the group of “Users” you would like to email and click on that group. This will take you to a page where you can input a “subject” for your email message and the message “body”. Attach any desired files. Click “Submit”.You should contact Information Technology Services (ITS) for assistance − help.pace.edu or call (914) 773-3333.

Contact

Blackboard is supported by Academic Technologies within Information Technology Services (ITS) as of January 2015. Contact us at acadtech@pace.edu.

Although faculty and staff may approach ITS for individual technical requests, they may also have issues that require additional permissions. In these latter cases, official points of contact should be the liaison between the faculty member and ITS.