Wireless FAQs

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ITS has completed the installation of the new Cisco PACE-OPEN/PACE-WIRELESS network in all buildings and on all campuses.  The Wireless Locations page lists all campus buildings with wireless connectivity.  Below are answers to the most frequently asked questions about the Wireless network.

Connecting devices automatically to PACE-WIRELESS

How do I connect from an iPhone/iPad/iTouch?

How do I connect from an Android?

How do I connect from a Windows phone?

How do I connect with another device?
 

Available options for registered device(s)

I registered my device. Which network should I connect to?

How do I check whether my device is registered on PACE-WIRELESS?

How do I mark my registered device as lost?
 

Guest Accounts

How do I create a wireless-only guest account?

How do I connect to the Guest Wireless network (PACE-OPEN)?
 

Compatibility and Connectivity Issues

Which wireless drivers are compatible with PACE-WIRELESS?

Which Browsers does PACE-OPEN/PACE-WIRELESS support?

How can I connect my device manually to PACE-WIRELESS?

Why does my Apple iOS 6 device drop the PACE-WIRELESS connection whenever the screen locks?

I have a Windows 8 or 8.1 device.  Why doesn’t my PACE-WIRELESS network connection work?
 


How do I connect from an iPhone/iPad/iTouch?

IMPORTANT: The connecting device must support WPA2 enterprise encryption.

  • open Settings and select Wi-Fi

The Wi-Fi screen displays:

  • select PACE-OPEN

Note: You will be redirected to the guest portal. Depending on the iOS and device, PACE-OPEN system may launch the application without visiting a webpage.


 

  • type MyPace Portal Username and Password in the fields provided and log in

Note:  the Device ID field will populate with the MAC address of your device.

To register your device:

  • add a description of the device in the Description field (e.g., Joes iPhone)
  • click Register

The Install Profile screen displays:

  • click Install

  • click Install Now
  • type your MyPace Portal Password for Wi-Fi account and click Next

  • click Done

The Profile Installed screen displays:

  • open Settings and select Wi-Fi
  • select PACE-WIRELESS
  • click Accept for certificate

Note: Connection via PACE-OPEN is a one-time process. Once a device has been properly registered (users can register up to 5 devices) via PACE-OPEN, faculty, staff, and students will be able to connect directly to PACE-WIRELESS by entering their MyPace Username and Password.

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How do I connect from an Android?

The Android device will require access to the Internet to access Google Marketplace (or updated as Google Play) in order to download the supplicant agent. This does the auto configuration for your device.

IMPORTANT: The connecting device must support WPA2 enterprise encryption.

  • open settings and select Wi-Fi
  • select PACE-OPEN

  • open your native internet browser and visit any website

Note: You will be redirected to the guest portal.

  • type MyPace Portal Username and Password in the fields provided and log in

The Android will attempt to connect to the Internet and access the Marketplace. The MAC address will automatically populate in the Device ID field.

  • type description of your device in the Description field (e.g., Joes Android Phone)
  • click Register

You will be redirected to the Google Play Store. Google lists the Android App Cisco Network setup.

  • click Install

  • sign in to Google and click INSTALL

  • click OK
  • navigate to the installed app Cisco SPW

Note: Make sure that you are still logged in to the guest portal from your Android Device

  • open Cisco SPW

The CISCO SPW screen displays:

  • click Start to launch the assistant

The Cisco SPW will begin to install certificates.

When prompted,

  • type MyPace Portal Password for credential storage in the fields provided

  • click OK

You will be connected to PACE-WIRELESS automatically.

Note: Connection via PACE-OPEN is a one-time process. Once a device has been properly registered (users can register up to 5 devices) via PACE-OPEN, faculty, staff, and students will be able to connect directly to PACE-WIRELESS by entering their MyPace Username and Password.

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How do I connect from a Window's phone?

Windows phones are not supported by the PACE-OPEN application. Therefore, they must be registered manually in order to gain access to PACE-WIRELESS.  First, you'll need to obtain the phone's MAC address by following the steps below.

  • On Start, flick left to the App list, tap Settings > About > More info, and write down the MAC address listed.

Once you have the MAC address, follow the steps in the section titled, "How can I connect my device manually to PACE-WIRELESS?"

IMPORTANT: The connecting device must support WPA2 enterprise encryption.

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How do I connect with another device?

When connecting a mobile device for the first time, all users should connect via PACE-OPEN, which will automatically configure the network and guest login settings on that device and register it on the network.  Each device must be registered in order to get network access. Once registered, your device will be connected to PACE-WIRELESS.  Connection via PACE-OPEN is a one-time process and subsequent connections can be made directly via PACE-WIRELESS. The supported browsers include Internet Explorer 9, Firefox 19 and Android Native Browser.

IMPORTANT: The connecting device must support WPA2 enterprise encryption.

Note: For iPhone/iPad/iTouch, Android, and Windows phones/tablets, please follow the instructions provided for those devices.

  • open your device’s wireless setup page and connect to PACE-OPEN
  • launch your Internet browser and visit any Website 

Note: You will be redirected to the Pace wireless network login screen.

  • type your MyPace Portal Username and Password in the fields provided

For guests signing on to the wireless network,

  • type your Guest Username and Password  (provided by your sponsor)

Note: Pace University sponsors must obtain a guest wireless account for your visitor on campus by signing on to the sponsor portal page at https://172.26.27.202:8443/sponsorportal.  Please read information contained in the sponsoring Guest Wireless Access section

  • click Login

The Device Registration page displays:

  • click Register

The Security Warning to accept certification authority (CA) box displays:

  • click Yes to install certificate

Note: Mobile device users follow all on-screen prompts and register your device.

The Cisco Network Setup Assistant box displays:

  • click Exit
  • type your MyPace Portal Username and Password in the Network Authentication fields
  • connect to PACE-WIRELESS when prompted

Note: Once a device has been properly registered (users can register up to 5 devices) via PACE-OPEN, faculty, staff, and students will be able to connect directly to PACE-WIRELESS by entering their MyPace Username and Password.

View PDF for more detailed instructions.

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I registered my device. Which network should I connect to?

Once a device has been properly registered, faculty, staff, and students will be able to connect directly to PACE-WIRELESS by entering their MyPace Username and Password.

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How do I check whether my device is registered on PACE-WIRELESS?

If you have tried to connect and register your device on the wireless network at least once before, but are not sure if it is actually registered, you can check by logging in to your My Devices Portal from a device or computer already connected to the Pace on-campus network.

  • Navigate to http://www.pace.edu/mydevices
    Note:  You may get a warning about an untrusted website security certificate or connection.  You can disregard this warning and continue to the My Devices login page.

  • type your MyPace Portal Username and Password in the fields provided

  • click Log in

If registered, your device(s) will display on Your Devices list.  The icons under the left “State” column represent the status of the device(s).

PENDING:  The status appears pending when you add a device in the My Devices Portal.
REGISTERED:  The status appears registered when you connect the device to the network, and the device is provisioned with a supplicant and authorized to access the network.
  • click Sign Out on the upper right corner of the page when done

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How do I mark my registered device as lost?

Instructions in marking your phone as lost:

Icons represent the status of the devices, such as Pending, Registered, and Blacklisted in the device registration page as shown below.

The status appears pending when you add a device in the My Devices Portal.
The status appears registered when you connect the device to network, and the device is provisioned with a supplicant and authorized to access the network.
The status appears blacklisted when you mark the device in the My Devices Portal as lost. You can reinstate the device to its previous status by registering it again through the My Devices Portal that allows the device to access the network.

To mark a device lost:

  • click Lost

Note: When you mark a device in the My Devices Portal as lost, the portal blacklists the device until it is reinstated again through the My Devices Portal.

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How do I create a wireless-only guest account?

Pace faculty, staff and students may create wireless-only guest accounts for guests visiting on campus. Wireless-only guest accounts must connect to PACE-OPEN which will automatically configure the network and guest login settings on their device and register it on the network.

For more advanced access (e.g.: Pace temp/contractor accounts), please refer to www.pace.edu/guestaccounts for more details. Users with advanced access guest accounts must connect to PACE-WIRELESS.

To set up wireless-only guest access:

The Pace University Sponsor Portal displays:

  • type your MyPace Portal Username and Password in the fields
  • click Login

Note: For more advanced access (e.g.: Pace temp/contractor accounts), please refer to www.pace.edu/guestaccounts for more details. Users with advanced access guest accounts must connect to PACE-WIRELESS.

The Sponsor Portal Getting Started page displays:

 

IMPORTANT: Students signed on to the Sponsor Portal page will have three links: Guest User Accounts List, Create Guest Account, and Settings Customization. For faculty and staff, the Sponsor Portal page has two additional links: Create Random Guest Accounts and Import Guest Accounts. The two links are used to create bulk accounts.

When sponsoring guests you can create and manage their user accounts to provide temporary Internet-only access. The guest access created through this portal provides limited access to only the Internet, Pace.edu,  public servers and devices. Guests will not have access to any of Pace University’s internal resources.

Creating a Guest Account

  • click Create Guest Account

The Create guest Account window is where detailed information for a sponsor’s guest is recorded such as: name, email address, group role and time profile.

  • type guest’s contact information  in the spaces provided
  • select Group Role in the  dropdown menu
  • select Time Profile in the dropdown menu
  • click Submit

A successfully created guest account screen displays with the guest details and the system-generated username and password.

To notify guest via email:

  • click Email option at the bottom of the screen

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How do I connect to the Guest Wireless network (PACE-OPEN)?

IMPORTANT: These steps are for Pace guests connecting to the wireless network and each guest must have a wireless-only guest username and password to connect.  All Pace guests must connect to PACE-OPEN, not PACE-WIRELESS.  The connecting device must support WPA2 enterprise encryption and for some devices this setting must be manually selected.  Some incompatible devices may not be able to connect to the wireless network.  For a list of wireless drivers that are compatible with our wireless network, please check the List of Compatible Drivers.

Connecting Steps for PACE-OPEN

  • open your device’s wireless setup page and connect to PACE-OPEN
  • launch your Internet browser – You will be redirected to the Pace University Guest Portal login screen

Note: If you’re not immediately redirected, you may need to visit a Website other than Google (e.g. www.msn.com) and you will then be redirected to the login screen.

  • type in your wireless guest username and password to log in – these are provided to you by your Pace sponsor
  • follow on-screen prompts to continue connecting to PACE-OPEN
  • accept the Terms of Service

Note: If your Internet browser freezes at this point, please close it and re-open it.
You should now be connected to the PACE-OPEN wireless network.

For additional questions or issues, you can contact the ITS Help Desk during normal business hours:

Phone: 914-773-3333
Email: pacehelpdesk@pace.edu

Or, you can contact your Pace sponsor.

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Which wireless drivers are compatible with PACE-WIRELESS?

The following is a list of known compatible drivers for PACE-WIRELESS: List of Compatible Wireless Drivers

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Which Browsers does PACE-OPEN/PACE-WIRELESS support?

The supported browsers include Internet Explorer 9, Firefox 19 and Android Native Browser. Other browsers may or may not be able to connect to PACE-OPEN/PACE-WIRELESS.

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How can I connect my device manually to PACE-WIRELESS?

This section contains instructions to connect your mobile device to the PACE-WIRELESS network manually.  These steps are provided as an alternative method for anyone who is unable to automatically connect their device via PACE-OPEN.  However, it is strongly recommended that all users (excluding Windows Phone users) connect and register their devices via PACE-OPEN, and should only try a manual connection directly to PACE-WIRELESS if their device fails to connect via PACE-OPEN.  For automatic connection steps, please refer to the top section on this page, titled, "Connecting devices automatically to PACE-WIRELESS". 

IMPORTANT: The connecting device must support WPA2 enterprise encryption.

Step 1: Find and write down your device's MAC address (usually under Settings). You'll need to provide the MAC address in step 3.

Step 2: Connect to PACE-WIRELESS

  • open your device’s wireless setup page and connect to PACE-WIRELESS
  • type MyPace Portal Username and Password in the fields provided and log in

Step 3: Register your Device Manually

  • open your native internet browser and navigate to http://www.pace.edu/mydevices
  • type MyPace Portal Username and Password in the fields provided and log in

The Add a New Device page displays:

  • type your Device's MAC-Address in the DeviceID field
  • add a description of the device in the Description field (e.g., Joes Windows Phone)
  • click Submit

Step 4: Reconnect your device from PACE-WIRELESS

  • open your device’s wireless setup page and disconnect from PACE-WIRELESS
  • open your device’s wireless setup page and reconnect to PACE-WIRELESS

Note: users can register up to 5 devices

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Why does my Apple iOS 6 device drop the PACE-WIRELESS connection whenever the screen locks?

Some Apple users with iOS 6 (or earlier) may experience a connection drop from PACE-WIRELESS whenever their device goes into sleep mode and the screen locks.  This is a known issue with Apple devices (read more here).  If this happens, the user will need to go into Settings and reconnect to PACE-WIRELESS manually.

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I have a Windows 8 or 8.1 device.  Why doesn’t my PACE-WIRELESS network connection work?

There is a known issue affecting Windows 8 or 8.1 devices that have a Broadcom Wireless card with a driver version 6.X installed.  The device will connect to PACE-WIRELESS, but will reject the DHCP offer from our network system.  The user will then get an invalid 169 IP address and be authenticated to the network, but the connection will not work.  The workaround is to downgrade the Broadcom Wireless driver version to 5.3.2.

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