Microsoft Lync

Microsoft Lync is a unified communications solution, using Voice Over IP (VoIP) technology, from Microsoft that facilitates online collaboration through a rich set of integrated features. Pace students, faculty and staff can use the software to communicate with their colleagues in new and exciting ways. With Lync, users can see one another’s presence and availability status and engage in instant messaging, voice, audio conferencing, video conferencing and collaboration-enabled shared workspaces, among other capabilities. Lync provides a seamless integration with Microsoft Exchange and Outlook to unify various communication media and aid in productivity.

To learn more about Lync 2010, refer to the resources below.

To download the MS Lync 2010 client for Windows or Mac, please visit the ADAM page.

Please note: The following features are not available in the initial deployment of Lync 2010 – Forwarding Calls, Dialing a Number, Simultaneous Ring, and Response Group Agent.

Updated 5/1/13: Change to Microsoft Lync Default Meeting Settings

Microsoft Lync Default Meeting Settings
In order to improve the user experience when scheduling and conducting Lync online meetings and the Web conferences, we have updated the Microsoft Lync’s default settings. The default setting originally was set where only the meeting organizer was listed as a presenter and all other meeting participants to be attendees. Presenters have control over the meeting and additional features while attendees do not. However, this default setting can sometimes be an issue if the meeting organizer can’t join the meeting until later and no one else has the access to fill in as a presenter. It can also become an issue if the organizer would like to grant one or more attendees with presenter status after the meeting starts, but does not know how to do this.

To eliminate these issues, the new default setting will make every meeting participant a Presenter by default. Meeting organizers can still change the new default setting to anything they wish by accessing Meeting Options. The Meeting Options window has a “Remember Settings” checkbox in the lower left corner. If you check this box, your settings will save to the computer you are currently using and will be used each time you create an online meeting (this will work on both Microsoft Lync 2010 and Microsoft Lync 2013). This is a local save and must be repeated in each computer you use to access your Outlook calendar. For a video tutorial on customizing meeting options, click here. In addition, a new “Lync Delegate” feature has been enabled which will allow a designated person to set up a Lync meeting on behalf of someone else. To learn how Lync delegate access works, you can review tutorials here. Another benefit of enabling Lync Delegate access is that it will also turn on the Lync “voice calling” feature. This means that calls to internal Pace numbers/extensions can now be made via the dial pad icon on the main Lync window. Just type in the number or extension of the person you want to call and press CALL.

Note: To use this feature, you must have either a microphone & speaker connected to your computer or a microphone enabled headset.