Pace University currently uses Alcatel and Lync telephone systems with networked in-house switches on multiple sites. The telephone system requires 5-digit dialing for inter or intra campus calls. Operator switchboard service is provided from the Briarcliff Campus for all locations. Pace offers Direct Inward Dialing (DID) services, which means a person calling from outside the University may by-pass the switchboard if the ten-digit number is known. Some restricted areas may be issued a non-DID, or virtual, number as required. Non-DID numbers can make out-bound calls, but cannot be called from external (off-campus) sites.
Please refer to user instructions for specific Alcatel and Lync phone features.
VOICE MAIL SYSTEM
The Alcatel Voice Mail System enhances our voice communications with a backup for busy or unanswered calls. It allows the Pace community to receive phone messages in their confidential mailbox, which is passcode protected. Service requests relating to voice mail should be reported to the Helpdesk at x33333.
Mailboxes can be created or customized to meet specific individual/departmental needs. Contact the ITS Helpdesk at http://help.pace.edu or phone the ITS helpdesk at x33333.
For mailbox guidelines, please access the voice mail user guide.