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Staff Newsletter - April 2017


System Will Be Unavailable During Upgrade

Blackboard will be upgraded from Saturday, May 20th through Sunday, May 21st. During this time, Blackboard will not be available. The upgrade will focus on mostly back end updates. There will be no visible changes to users. Please note this maintenance period and plan your work accordingly. This is especially important as it related to submissions by students and any grading being performed by teachers.  


New and Improved Navigation and Design

Over the next few months ITS will be working with various campus areas to upgrade our MyPace Portal ( system early this summer. While upgrade is required to stay up-to-date with the vendor changes, it also provides us with a great opportunity to review, evaluate, and clean up content that has been added over the years. The upgrade will improve user experience and allow for users to conveniently view content regardless of the device they use. Additional updates will be sent out to our ITNotice-Listserv.

Subscribe to ITNotice-Listserv


Moving from Echo 360 to Panopto

Educational Media is proud to announce that we are moving our lecture capture system over from Echo 360 to Panopto. Panopto offers a robust playback environment, interactive quizzing, advanced post-capture editing, mobile recording via smartphones/tablets, and much more. The decision to switch over to Panopto was reached after a semester long pilot with feedback from faculty, staff, and students.

Pace will be transitioning to this new platform during Summer 2017, and it will be fully launched by Fall 2017.

What will happen with old videos on Echo 360?
Old Echo 360 videos will be moved over to the new platform during this time as well. The tentative migration date of content from Echo to Panopto will begin on Monday, May 22nd. We will share more details as the date approaches.

How can I learn more about Panopto?
We will be having an introduction orientation for Panopto on Wednesday, April 26th in Civic E319 (NYC) & Miller M16 (PLV) from 12:10PM - 1:10PM, as a part of our T5: Tech Talks series.

In addition, we will be hosting training sessions throughout the summer. The dates will be listed on the Educational Media webpage. We are excited for this next step in Lecture Capture at Pace University!

Questions? Contact Tony Patteril ( at 914-773-3778 or Fallon Saratovsky ( at 212-346-1583 or stop by one of the Educational Media offices (NYC: Civic E312 & PLV: Miller M31).


How Is Banner INB Affected?

Beginning with Firefox version 52, support for NPAPI plugins has ended, except for Adobe Flash. Plug-ins such as Java, Microsoft Silverlight and Adobe Acrobat will no longer load in the Firefox browser. Over the past few years, Firefox has implemented various Web APIs to replace the functionality of the retired plug-ins. For most users, there will not be a noticeable change when browsing. According to Mozilla, this change will improve the browsing experience by making the browser faster, more secure and less likely to crash.

How does this update affect Pace Users?
This change poses a challenge for Pace applications which require the use of Java, such as Banner INB.  At this time, our recommendation to Banner INB users is to use Internet Explorer 11 or higher. Banner Self Service is not affected.  ITS will continue to monitor any issues associated with this change and we will communicate any related updates in the future.

For additional updates and information visit our Supported Software website.


Changes All Hiring Managers and Supervisors Need to Know

ITS is working closely with Human Resources to improve the account creation and maintenance processes. The current focus is on appropriate system access for student employees. To strengthen security, we will be providing separate staff accounts for student employees to facilitate access to Pace work-related systems.  This alternate staff account will enable easier administrative system access review and termination. The students' staff accounts will follow the same format as regular staff/faculty accounts (e.g.:

As of March 6th, 2017, all newly-hired student employees were automatically assigned a staff account for work purposes. Once created, the account will appear in the Pace University White Pages ( within 24 hours. Any subsequent system access requests (submitted via a Help Desk ticket) will be granted to that staff account. 

What about current student employees?
ITS is working directly with areas to transition student accounts throughout the Spring semester. Please note: In order to satisfy audit compliance requirements and ensure that only appropriate access is being granted, hiring supervisors/managers may need to submit a new request to grant specified access to a student's new staff account.


Submit Proposal Ideas

Pace University assesses a Technology Fee to ensure students have access to the latest instructional technology resources available. The fee is earmarked for instructional technologies to keep Pace up to date with the technology needed for today's teaching and learning methodologies. All revenue generated from the technology fee goes directly towards funding instructional technology initiatives. Proposal requirements, guidelines, submission deadlines, and meeting dates are found on our website.

The next meeting is scheduled for Wednesday, April 19th. Deadline for proposal submissions is Tuesday, April 11th.


2017 New York Regional ePortfolio Conference

This year's NY/NE Regional ePortfolio conference, Re-Bundling Higher Education: High Impact ePortfolio Practice and the New Digital Ecosystem, was co-sponsored by Pace and CUNY and held at Guttman Community College. The event explored the changing role and impact ePortfolio is playing in the future of higher education.
The two-day conference held in early March featured over forty presentations and a student showcase starring twenty-two students from ten campuses including Pace.  Over two hundred people attended across the two-day event.  In addition to Pace, presenters and attendees came from fourteen CUNY campuses, six SUNY campuses, Columbia, and NYU -- but also from a wide range of other colleges and universities, as far east as Madrid and Dublin, as far west as Portland and Vancouver, and many places in between, including Penn State, Bucknell, Pratt, Quinnipiac, Mercy College, and Florida International University.
Breakout sessions focused on ways ePortfolio is being used in the following areas: Pedagogy, Professional Development, Advisement, Assessment.
One of the highlights during this event was the ePortfolio Student Showcase, where several students from Pace and CUNY shared their own ePortfolio with attendees. Most of the students use ePortfolio to showcase their academic career, projects, skills, and experiences and some have presented it to potential employees as well.


Learn How To Incorporate Accessibility Practices Into Your Courses

ITS has a collection of tips and resources available to faculty and staff at Pace interested in accessible learning. Accessibility can include captioning, adhering to visual standards, and making sure your documents can be processed by screen readers.

These best practices can be applied in your course assessments, web content, and course documents including PDFs, PowerPoint, textbooks, syllabi, and multimedia. For more information, please visit the Accessibility website.

Questions? Please reach out to


Creating Accessible Videos

Captioning your videos provides content and information to the Pace community and beyond, including learners who are deaf and hearing impaired, learners for whom English is not their native language, and when audio quality (noise, volume, clarity, etc.) is a factor. Studies also show that students learn more when information is presented through multiple modalities, including text, audio, and video.

How can I add Captioning to my videos?
Captioning requests require uploading the video into Kaltura first and then creating a Help Desk ticket.
  • Go to and log in with your MyPace credentials
  • Set the request type to Information Technology > Academic Technology > Captioning
  • Include the desired turnaround time inside of the Request Details
Tips For ADA Compliance:
  • If you are only using an audio lecture, provide a text transcript
  • If you are using video with audio, provide synchronized closed captions and video descriptions
Questions? Contact Rachel Wildner (


Learning New Technologies

Webinar Wednesdays offer an in-depth look at technologies related to teaching and learning at Pace. Webinars focus on a specific technology and offer best practices, tips, tutorials, and suggestions.

Upcoming Schedule
  • Wednesday, May 5th: 12:10PM-1:10PM:
    Topic: Grade Center

Visit our Events and Workshop website to join.


Need Help, But Can't Get to Campus? 

The Office of Academic Technology holds an open office hour every Tuesday from 3:25PM - 4:25PM via web conference.

Anyone is welcome to join the session to ask questions and receive online support for all the supported academic tools. Any browser may be used, but those who want to share their desktop (to aid our support) must use Chrome. Click here to join a session during the office hour.


Tech Talks and One-on-One Training

Educational Media is hosting multiple workshops and open forums during common hour for Staff and Faculty to discuss and learn about various technologies that are available. Each workshop session will focus on one type of technology and the numerous ways it can be implemented into a course. The monthly forums will focus on any questions or feedback you might have about the available classroom technologies.

Upcoming Workshop and Forum Dates:

  • Wednesday, April 12th: 12:10PM to 1:10PM (Civic E319 & Miller M16)
    Topic: Poll Everywhere
  • Wednesday, April 26th: 12:10PM to 1:10PM (Civic E319 & Miller M16)
    Topic: Lecture Capture
  • Thursday, May 4th: 3:25PM to 4:25PM (Civic E319 & Miller M16)
    Topic: Open Forum: End of Semester Feedback

One-on-one training is also available for various classroom technologies: Sign up or enter a help desk ticket.


Encourage Students to Participate and Avoid Grade Delays

Course evaluation is critical in providing constructive feedback to faculty and their departments on the quality of instruction delivered at Pace. Dyson College and Lubin School of Business are urging all students taking any Dyson or Lubin course to participate.
Course evaluations for Spring 2017 will be available during the following time frame: Monday, April 24th - Monday, May 8th. The grades for this semester will be delayed until Monday, May 22nd for any students who have not completed all of their evaluations by the deadline noted above.

Further details and instructions will be sent to students when the period opens on Monday, April 24th. Faculty will receive an email on Monday, May 22nd with information on how to run their reports.
Questions? For Dyson contact Rich Miller ( and for Lubin contact Tom Miliano (


Have You Set Up Your Alternative Email Address and Security Questions?

If you forget your password and need to reset it, you can do it via However, now you will be asked to provide an alternative email address that we have on file for you, in order to complete the password reset process. We strongly recommend that you add an alternative email address and set up (or update) your security questions with unique answers that only you would know.

  1. You can update your security questions via (under Account Management section on the right side).
  2. You can update your alternative email address within MyPace Portal (, by accessing the Personal Information link within your Student, Faculty, or Staff tab.  
Need Assistance? Contact the ITS Help Desk at (914) 773-3333 ( or online at


Digital Spring Cleaning

Traditionally, spring cleaning means cracking our windows, dusting, mopping, and vacuuming, but this spring consider taking a few minutes to "clean" your digital life.

Here are a few tips that will help you stay safe against cyber-attacks and protect your business and personal data all year around.

  • Keep a clean machine: Ensure all software on internet-connected devices is up to date to reduce risk of infection from malware.
  • Lock down your login: Simple usernames and passwords are not sufficient to protect key accounts such as email, banking and social media. Fortify your online accounts by enabling the strongest authentication tools available, such as two-factor authentication and one-time codes through your mobile device.
  • De-clutter your mobile device: Delete unused apps and keep others current, which includes your mobile device operating system.
  • Do a digital file purge: Perform a thorough review of your online files. This includes deleting emails you do not need and unsubscribing to emails you no longer need to receive. You should also back up any important data to a secure cloud site or hard drive where it can be safely stored.
  • Clear old browser data: Many web browsers can store passwords or have autofill settings. Over time the data stored by the browser accumulates, and is not a secure place to store your login information. Take some time to review your browser settings, clear old data, and ensure your browser's security settings are keeping you safe.