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Staff Newsletter - September 2015


TECHNOLOGY CONSULTING

The Fall semester has begun and as the rush to get going continues, know that the ITS team is here to help with your technology needs.  As you embark on projects for the 2015-2016 year, we can help find solutions to your needs.  Whether its advice or research, let's talk!   

To get started, email your project request to pmoprojects@pace.edu. The Project Management Office (PMO) will review requests and contact you.   

Get expert guidance and recommendations right from the start!


UPDATES AND HOW THEY AFFECT YOUR COMPUTER

System Maintenance Notices in a click

To view scheduled/unscheduled maintenance, outages, or issues, go to the IT System Status page at https://status.pace.edu

Subscribe to our IT Notice Listserv to receive email notifications for maintenance work and news/announcements.

Windows Patches: When are patches released and how do I prepare?

On the second Tuesday of every month, Microsoft Windows releases patches to be applied to desktops, laptops and servers.  Depending on when your machine checks for updates, the updates will install and reboot your machine around 3:00AM on Wednesday or Thursday. Bypassing these updates leaves computers vulnerable. 

Note: If your machine is powered off during the scheduled 3:00AM install, the updates will be installed the next time the machine turns on and it will automatically restart within 30 minutes. Changes to the regular monthly schedule of patches for required critical updates are posted.

Save your work and close out of any applications to ensure that files do not get corrupted during the reboot.  It's recommended to pause or delay any processes for reporting or analysis during this time so the patches can be applied and the system can reboot without interruption.


EMAIL MAILBOXES BEING UPGRADED

What you need to know starting this Fall

Beginning this Fall semester, ITS will be upgrading all email mailbox accounts to Exchange 2013 server (from 2010 server) in groups.

Note: This does not affect your version of Outlook client.   

What do I need to do?

When your mailbox is ready to be migrated, you will receive an email with details and instructions.  The migration process takes a few hours, depending on individual mailbox sizes, and will occur overnight.  It will be important for you to check that everything has migrated over and report any issues to the ITS Help Desk online via help.pace.edu or by phone (914-773-3333).

Throughout this process, details will be posted at: Microsoft Exchange Server 2013 Migration.


ACCESS FILES FROM ANYWHERE

New look, same functionality

The Web File Storage system (https://wfs.pace.edu) was updated in early August.  There are changes in the design and navigation. Learn More


ADOBE DOCUMENT CLOUD (eSIGN)

Now Available

Adobe Document Cloud eSign services (formerly EchoSign) allows faculty and staff to electronically sign documents, send documents to other for signatures, track documents, and get instant e-signatures with in-person signing.

Only users creating (or Originating) documents that need electronic signatures will need access. Signers do not need access to this system in order to sign documents.  Learn More


MANAGE YOUR ECHO RECORDINGS

The bi-annual cleaning management process for Echo recordings begins Monday, October 5th.  Learn More


ACCESS WIRELESS

Step 1: Configure wireless devices (laptop, iPad, Smartphone) to connect to PACE-OPEN. (This is a one-time process.)

Step 2: Follow instructions to automatically configure and register the device for PACE-WIRELESS. When complete, the device needs to be connected to PACE-WIRELESS.

To check if your device is registered, go to How do I check if my device is registered?

Need wireless access for a visitor? Create wireless-only guest accounts and follow Guest connection instructions.

Learn more


COMPUTER SAFETY TIPS

IT Security 

Social engineering attacks are becoming more common as they rely heavily on human interaction that involves tricking people into breaking normal security procedures.

Email phishing attacks are common during our busiest times. It's important to:

  • be diligent and hover over links rather than clicking on them to ensure they are legitimate.
  • verify that emails received are legitimate and are coming from a trusted source.

Phone call phishing attacks are another method for attackers to obtain critical information such as IP address for printers to gain access to our network. ITS staff will not call and ask for this information without properly identifying ourselves. If you get a call asking for detailed computer information:

  • ask the user to identify themselves and provide a call back number.
  • do not provide any information about your office infrastructure, configuration or IP address information for devices in your area.

For more information on social engineering attacks and how to identify them, visit our informational page: Social Engineering.

October 2015 is National Cyber Security Awareness Month

Account Management and Secret Questions 

As you start this semester, don't forget to make sure you have your secret questions set up to better manage your account.  Also, proper account management involves periodically changing your unique Pace password.  Never share your password or personal information.  ITS recommends that users change their passwords at least every 180 days.

Internet Explorer 11 (IE11) Security   

As of January 2016, Microsoft Office will no longer provide security updates for older versions of Internet Explorer (IE). Starting in October 2015, ITS will be deploying IE version 11 to all University machines to keep our systems secure. For details on what browser versions is best for Pace applications, visit the Supported Software page.

For more security best practices, go to: IT Security.


MOBILE TECH MEETING DATES

Join Academic Technologies on the below dates to learn about emerging mobile technologies to enhance how we at Pace communicate and share ideas.     

  • Monday: 9/21 (12:10PM-1:10PM):
    Miller 16 / Civic E319
  • Tuesday: 10/13 (11:30AM-12:30PM):
    Miller 16 / Civic E319
  • Wednesday: 11/18 (12:10AM-1:10PM):
    Miller 21
  • Tuesday: 12/8 (12:15PM-1:15PM):
    Miller 16 / Civic E319

RENOVATIONS

New Active Learning Classrooms in Miller 21 and 22

Designed to foster interactive, flexible, student-centered learning experiences, our new ALC rooms come equipped with multiple displays and flexible furniture with easy access to plug in (laptop or tablet) allowing students to collaborate and work in groups or work individually. Wrap around magnetic whiteboard and charging station on three walls makes any area in the classroom to be converted to a work space.

Web-Conferencing Ready Classrooms

There are ten "web-conferencing ready" classrooms including a faculty controlled camera to provide instructors the option to invite remote students or guest speakers to join face-to-face classes.  Contact Ed Media to learn more

Computer Room Renovations in Y24 and W34

Y24 serves as an extension for overflow of the Computer Resource Center received a much needed facelift of new furniture, collaborative design, and paint.  W34 also acquired updated furniture and paint.


ITS SERVICES

ITS offers a wide-variety of services and training.  Below are some to note: