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Spam Alert

ITS notifies the Pace community on known threats received through SPAM emails. If you received an email which you consider is suspicious, follow the instructions and tips seen below. ITS can provide suggestions for users who have fallen victim to spam email messages.

Eligibility

Students, Faculty, Staff, & Alumni

Outside Institution with limited internal access to Pace resources

How to Get this Service

To report a potential SPAM email, forward the email to pacehelpdesk@pace.edu. A helpdesk representative will review the contents for possible threats and take appropriate action.

Outside Organizations can email abuse@pace.edu to report potential threats that may have been received by a Pace University user.

Please refer to the Reported SPAM Emails list to see known malicious emails.

Support

Contact the ITS Help Desk

UTelephone: 914-773-3333
UToll Free: 1-855-722-3487

ME-mail: abuse@pace.edu
ME-mail: pacehelpdesk@pace.edu
GOnline: help.pace.edu
GLive Chat: Have a question?
 

Learn More

Spam Do’s and Don’ts

Please be aware that spam email may periodically end up in your mailbox. These types of messages may try to disguise themselves as authentic emails, by spoofing “From” addresses from people we know or known companies. They will ask you to send them personal informational because something might be wrong with your account, such as exceeded storage or insufficient information. Some messages might also ask you to help various causes by donating money or sending banking information. 

It is important that you DO NOT respond to the request in the email as they are spam. In addition, for any suspicious email messages, DO NOT click on any of the links, attachments, or respond with any type of personal information.

How do I keep from falling victim to a spam message?

To keep your information safe, never share your account information and/or passwords with anyone. Legitimate sources such as ITS or Pace University will never ask for your personal information through email. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.

What do I do if I have accidentally responded to a spam message?

If you accidentally responded to a suspicious email, you should immediately contact the ITS helpdesk. ITS helpdesk can provide suggestions for users who have fallen victim to spam email messages. Below are some suggested external services for credit monitoring which Pace University has no affiliation:

Please Note: Pace University is not responsible or liable for any personal information that is disclosed by a user to spam messages.

If you are ever unsure about whether an email is authentic, please contact the Pace Help Desk.

Reported SPAM Emails

Below are spam messages that have been reported to the ITS Help Desk.  Please do not respond or click on any of the embedded links.  Delete the email from your Inbox and Deleted Items folder.

  • A message claiming to be from 'Payroll Services [mailto:payroll@pace.edu]' with the subject line, 'Your Record Updated -- IMPORTANT' stating "This email is to confirm that you have successfully updated your email address in MyPace Portal".  It then instructs you to click on a link if you did not update your information. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Dorea Ferris [dferris@sarahlawrence.edu]' with the subject line, 'Fwd: HELP DESK'.  The body of email has a provided link "Click here to update your MICROSOFT OUTLOOK mailbox security to avoid deactivation".  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Blackboard [mailto:clm02@indianatech.edu]' with a subject line, 'RE: New Course Error Message' stating "Your faculty admin posted 2 new course messages on your blackboard learning." It then instructs you to "Please find attachment with details of new course posted by your admin." Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Karen Pace <kp19918n@pace.edu>' with a subject line, 'ITS-HELPDESK' stating "general system upgrade is in progress for re-validation of our web-mail users...,we are deactivating all idle accounts" It then instructs you to click on the provided link to fill in your details for web-mail re-validation. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Richard Addo <raddo@uu.edu>' with a subject line, 'Transfer Done' stating "Here's your transfer receipt. Please confirm when you have this" It then instructs you to download all attachment and provides a link to "Download | View". Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'helpdesk@pace.edu <mailto:helpdesk@pace.edu>' with a subject line, 'Dear Pace User' stating "You have exceeded your, Account limit quota of 250MB and you are requested to expand it within 48 hours or else your, account will be disable from our database." It then instructs you to "Simply CLICK HERE " and provides a link to "complete information requested to expand your E-mail Account quota to  2GB". Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'IT-DESK@pace.edu' with the subject line, 'Alert***' stating "Your Mailbox has been Exceeded Limit your password will expire in 24hrs. Failure your account will be suspended." It then instructs you to click on a link to revalidate your web-mail. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Mitchell Bentley' & 'Perry Cathey' with the subject line, 'Important Notice' stating "I'm sending you a copy of your refund transfer. Kindly let me know when its received on your end." The email provides you with 2 word documents named as 'Transfer Doc' and 'Details'. Please do not open these documents. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Nieto, Mr. Andres A.[an24959w@pace.edu]' with the subject line, 'ITS-HELPDESK' stating "Our general system upgrade is in progress for re-validation of our web-mail users and providing better access to our services, we are deactivating all idle accounts" It then instructs you for confirmation of your account fill in your details for your web-mail re-validation. The link "detail" is not legitimate. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Cary Nerelli [mailto:cary.nerelli@hancockcollege.edu]' with the subject line, 'RE: IT Broadcast' stating "If you are receiving this message, the Outlook / Exchange email servers that provide your email service will undergo scheduled maintenance tonight, july 07, 2016 from 07:00pm to 02:00am." It then instructs you to click on a provided link and log in to your Outlook client prior before 02:00am today to enable auto backup of all information's on your mailbox. Please do not click on the link and/or provide any information. Delete the email from your inbox.
  • A message claiming to be from 'Breuer, Mr. Todd Edward' with the subject line, 'Half Price Amazon Prime Memberships!!!' stating "Prime Day is coming on July 12!!!! Amazon Prime is amazing, free video, music, two day shipping, photo storage - the list goes on!!! As a student or faculty member, you can get it for HALF PRICE!!!  If you've already paid full price, you can change your membership to a student membership to get a refund."  It then instructs you to click on a provided link or copy and paste it into your browser. Please do not click on the link and/or provide any information. Delete the email from your inbox.
  • A message claiming to be from 'Jones, Rashelle' with the subject line, 'EMAIL HELPDESK' stating "Dear Staff(s).  New Security updates need to be performed on our servers,due to the rate of phishing. It then instructs you to "CLICK HERE and sign in to the IT Help server for maintenance and update of your mailbox".
  • A message claiming to be from 'Haig [mailto:masapu@jcom.home.ne.jp]' with the subject line, 'Intellectual Property Right Law Infringement [ID:0283892]' stating "To Whom It May Concern; We have detected that from your IP: 295.374.383.92 has been posted a material that is a subject to a copyright protection law. The copyright owner has alleged you in illegal distribution of the protected material".  It then instructs you to click on a file enclosed.
  • A message claiming to be from 'Chuck Taylor <troh@cox.net>' with the subject line, 'Richard Shadick, Testimony Summons CASE Pace University (GB69SS676)' stating "SUMMONS TO WITNESS".  It then states that "YOU ARE REQUIRED TO BE PRESENT TO GIVE EVIDENCE IN COURT"  It then instructs you to open attached documents.