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Spam Alert

ITS notifies the Pace community on known threats received through SPAM emails. If you received an email which you consider is suspicious, follow the instructions and tips seen below. ITS can provide suggestions for users who have fallen victim to spam email messages.

Eligibility

Students, Faculty, Staff, & Alumni

Outside Institution with limited internal access to Pace resources

How to Get this Service

To report a potential SPAM email, forward the email to pacehelpdesk@pace.edu. A helpdesk representative will review the contents for possible threats and take appropriate action.

Outside Organizations can email abuse@pace.edu to report potential threats that may have been received by a Pace University user.

Please refer to the Reported SPAM Emails list to see known malicious emails.

Support

If you experience any issues, a request can be submitted via the Help Desk system in the following Request Type: Information Technology > Other

Contact the ITS Help Desk

UTelephone: 914-773-3333
UToll Free: 1-855-722-3487

ME-mail: abuse@pace.edu
ME-mail: pacehelpdesk@pace.edu
GOnline: help.pace.edu
GLive Chat: Have a question?
 

Learn More

Spam Do’s and Don’ts

Please be aware that spam email may periodically end up in your mailbox. These types of messages may try to disguise themselves as authentic emails, by spoofing “From” addresses from people we know or known companies. They will ask you to send them personal informational because something might be wrong with your account, such as exceeded storage or insufficient information. Some messages might also ask you to help various causes by donating money or sending banking information. 

It is important that you DO NOT respond to the request in the email as they are spam. In addition, for any suspicious email messages, DO NOT click on any of the links, attachments, or respond with any type of personal information.

How do I keep from falling victim to a spam message?

To keep your information safe, never share your account information and/or passwords with anyone. Legitimate sources such as ITS or Pace University will never ask for your personal information through email. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.

What do I do if I have accidentally responded to a spam message?

If you accidentally responded to a suspicious email, you should immediately contact the ITS helpdesk. ITS helpdesk can provide suggestions for users who have fallen victim to spam email messages. Below are some suggested external services for credit monitoring which Pace University has no affiliation:

Please Note: Pace University is not responsible or liable for any personal information that is disclosed by a user to spam messages.

If you are ever unsure about whether an email is authentic, please contact the Pace Help Desk.

Reported SPAM Emails

Below are spam messages that have been reported to the ITS Help Desk.  Please do not respond or click on any of the embedded links.  Delete the email from your Inbox and Deleted Items folder.

  • A message claiming to be from 'Preys, Victoria I. [vp56649n@pace.edu]', with the subject line 'Receipt'.   The email contains an attachment and a password.  Please do not open the attachment. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from  'EMSEC [ mailto:EMSEC@xjtlu.edu.cn]' or '李明濱 [ mailto:mingbeen@ntu.edu.tw]', with the subject line 'Help Desk', stating that 'Click here to update your Pace University mail box quota to avoid deactivation in 6 hours' and is hyperlinked.  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Donna Cheeseman [docheesm@maxhealth.com]', with the subject line 'EMPLOYEE Q2 FINAL SCREENING', stating that 'To All Employee And Staff, Your Q2 screening has commenced.'  and has a link "Click Here".  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'IMRA Admin [info@imraweb.org]', with the subject line 'URGENT - ACTION REQUIRED', stating that 'This is urgent' and has a link "Please Access Your Account Here".  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from FedEX_International [ noreply@notifications[mailto:mooyah.144@mooyah.com]', with the subject line 'Shipment Update - 411428109872634', stating that 'This is to notify you that your shipment has been dispatched, for tracking and further information kindly follow the link below:' and has a link "Track Shipment".  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Fawaz A [joseph.desloges@utoronto.ca]', with the subject line 'ATTN: Urgent Notification', stating that 'There is a transaction request attached to your name with ID: (Your email ID) in this office, and you are advised to respond for more details.'. Please do not reply and provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'HelpDesk [jdbat@hughes.net]', with the subject line 'Your Student eMail .edu', stating that 'You have 1 new Important Schdule message from your Student Email Portal' and includes an attached pdf file. Please do not open the attachment and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message with the subject line 'PACE Mailbox is full', from someone you may know, stating that 'Your Mailbox usage is above 1GB, ..., provide the below PACE Help Desk details to upgrade your e-mail account to avoid any blockage or deactivation.'. Please do not provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message with the subject line 'Invoice due number 88412', from someone you may know, stating that 'Couldn't get through to you at you phone number today. Please get back to me, preferably  until the rest of the day about on the status of this invoice below.'and has a provided link "pbuilding.com/Invoice-9195/". Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from '.EDU [cconger@centurytel.net]', with the subject line 'Important Faculty Document' and stating 'Kindly Check the Important Document Faculty Uploaded for You.' and includes an attached pdf file. Please do not open the attachment and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Uni IT Desk [buzzeaves@hughes.net]', with the subject line 'Student/Staff Email: IT Help Desk' and stating that 'You have 1 important messages from your IT Desk.' and instructs you to open the 'attached pdf file to continue'. Please do not open the attachment and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Administrator [dgwilder@hughes.net]', with the subject line 'You have new important message from Faculty/Staff' and stating that 'You have received a new message from your University Admin...' and instructs you to view the 'below attached information'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Admin Email [deansherwood@centurytel.net]', with the subject line 'Email Administrator (.edu Student Email Portal)' and stating that 'We have created a new platform to protect your e-mail from any kind of spy-ware or online theft.' and instructs you to 'Click here <http://eco-frost.com/wp-content/themes/effect.htm>  to update and secure your information on our new platform.'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Admin', with the subject line 'Email Administrator (Email Portal)' and stating 'Dear User, Email Account Verification Unit share an important file with you, View and verify your account below to avoid lose of account'. It provides a pdf attachment in the email. Please do not open the attachment and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Mr. Juan R. Pagan JR', with the subject line 'University Notification's' and stating that 'Your account has exceeded the storage limit, this configuration can interrupt e-mail delivery' and instructs you to click on the 'CLICK HERE' link to verify your account.  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message with the subject line 'important:Notice', from someone you may know, stating that 'In order to Help Maintain The Security Of Your Outlook Email Account, Please Verify Your Email Address By Clicking The Following Link: Here'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Admin', with the subject line 'Your incoming messages are pending' and stating that 'This is to inform you that your mailbox has exceeded its storage limit set by the administrator, and your incoming mails are pending due to the recent upgrade' and instructs you to click on the 'Click here' link to submit a form.  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from '[colettel.ingram@ky.gov]', with the subject line 'RE: Outlook Services' and stating that 'We are migrating all email accounts into Outlook Web App 2017 and as such all active Account Holder are to verify and Log in for the upgrade and migration to take effect now.' and instructs you to click on the 'ICT Technical Support' link to migrate and block further Spam mails.  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Kumar, Himani', with the subject line 'View Doc' and stating that 'You have pending incoming docs shared with you via Google docs' and instructs you to 'Click to HERE view'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Brenda Woodward [Brenda.Woodward@damelin.co.za ]', with the subject line 'To All Staff' and stating that 'Please take a moment to complete a survey' and instructs you to 'Click Here for the Help Desk Performance Survey'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Maxie Edwards [maxieedwardsconsulting@gmail.com]', with the subject line 'Training Agenda' and stating that 'The agenda for Monday's call, June 5, 2017, is attached'. Please do not open the word document and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'SupportOffice365 [teamwork-secured@liks.com]', with the subject line 'yourusername@pace.edu Will be close!' and stating that 'Your Office Premium E-mail has exceeded its mail-quota limit, and due for verification.' and instructs you to 'Click Here To Validate'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message with the subject line 'CUST. # 663278-44240', from someone you may know, stating that 'Your report is attached in DOC format.' and  includes an attachment in the body of email message. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'nikita0523@gmail.com ', with the subject line 'Nikita Kora has shared a document on Google Docs with you' and stating that 'Nikita Kora has invited you to view the following document:' and instructs you to click a link to 'Open in Docs'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message with the subject line, 'Important Info Human Resources' and stating "An information document has been sent to you by the Human Resources Department" and has a provided link "Click here to Login..".  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Helpdesk <daouda1.diouf@ucad.edu.sn>' with the subject line, 'Microsoft Exchange (Email Validation)' and stating "This is to notify all Students, Staffs, and Alumni that we are validating active accounts" and has a provided link "Validate Email Account".  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.