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Spam Alert

ITS notifies the Pace community on known threats received through SPAM emails. If you received an email which you consider is suspicious, follow the instructions and tips seen below. ITS can provide suggestions for users who have fallen victim to spam email messages.

Eligibility

Students, Faculty, Staff, & Alumni

Outside Institution with limited internal access to Pace resources

How to Get this Service

To report a potential SPAM email, forward the email to pacehelpdesk@pace.edu. A helpdesk representative will review the contents for possible threats and take appropriate action.

Outside Organizations can email abuse@pace.edu to report potential threats that may have been received by a Pace University user.

Please refer to the Reported SPAM Emails list to see known malicious emails.

Support

If you experience any issues, a request can be submitted via the Help Desk system in the following Request Type: Information Technology > Other

Contact the ITS Help Desk

UTelephone: 914-773-3333
UToll Free: 1-855-722-3487

ME-mail: abuse@pace.edu
ME-mail: pacehelpdesk@pace.edu
GOnline: help.pace.edu
GLive Chat: Have a question?
 

Learn More

Spam Do’s and Don’ts

Please be aware that spam email may periodically end up in your mailbox. These types of messages may try to disguise themselves as authentic emails, by spoofing “From” addresses from people we know or known companies. They will ask you to send them personal informational because something might be wrong with your account, such as exceeded storage or insufficient information. Some messages might also ask you to help various causes by donating money or sending banking information. 

It is important that you DO NOT respond to the request in the email as they are spam. In addition, for any suspicious email messages, DO NOT click on any of the links, attachments, or respond with any type of personal information.

How do I keep from falling victim to a spam message?

To keep your information safe, never share your account information and/or passwords with anyone. Legitimate sources such as ITS or Pace University will never ask for your personal information through email. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.

What do I do if I have accidentally responded to a spam message?

If you accidentally responded to a suspicious email, you should immediately contact the ITS helpdesk. ITS helpdesk can provide suggestions for users who have fallen victim to spam email messages. Below are some suggested external services for credit monitoring which Pace University has no affiliation:

Please Note: Pace University is not responsible or liable for any personal information that is disclosed by a user to spam messages.

If you are ever unsure about whether an email is authentic, please contact the Pace Help Desk.

Reported SPAM Emails

Below are spam messages that have been reported to the ITS Help Desk.  Please do not respond or click on any of the embedded links.  Delete the email from your Inbox and Deleted Items folder.

  • A message claiming to be from 'Admin', with the subject line 'Your incoming messages are pending' and stating that 'This is to inform you that your mailbox has exceeded its storage limit set by the administrator, and your incoming mails are pending due to the recent upgrade' and instructs you to click on the 'Click here' link to submit a form.  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from '[colettel.ingram@ky.gov]', with the subject line 'RE: Outlook Services' and stating that 'We are migrating all email accounts into Outlook Web App 2017 and as such all active Account Holder are to verify and Log in for the upgrade and migration to take effect now.' and instructs you to click on the 'ICT Technical Support' link to migrate and block further Spam mails.  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Kumar, Himani', with the subject line 'View Doc' and stating that 'You have pending incoming docs shared with you via Google docs' and instructs you to 'Click to HERE view'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Brenda Woodward [Brenda.Woodward@damelin.co.za ]', with the subject line 'To All Staff' and stating that 'Please take a moment to complete a survey' and instructs you to 'Click Here for the Help Desk Performance Survey'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Maxie Edwards [maxieedwardsconsulting@gmail.com]', with the subject line 'Training Agenda' and stating that 'The agenda for Monday's call, June 5, 2017, is attached'. Please do not open the word document and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'SupportOffice365 [teamwork-secured@liks.com]', with the subject line 'yourusername@pace.edu Will be close!' and stating that 'Your Office Premium E-mail has exceeded its mail-quota limit, and due for verification.' and instructs you to 'Click Here To Validate'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message with the subject line 'CUST. # 663278-44240', from someone you may know, stating that 'Your report is attached in DOC format.' and  includes an attachment in the body of email message. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'nikita0523@gmail.com ', with the subject line 'Nikita Kora has shared a document on Google Docs with you' and stating that 'Nikita Kora has invited you to view the following document:' and instructs you to click a link to 'Open in Docs'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message with the subject line, 'Important Info Human Resources' and stating "An information document has been sent to you by the Human Resources Department" and has a provided link "Click here to Login..".  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Helpdesk <daouda1.diouf@ucad.edu.sn>' with the subject line, 'Microsoft Exchange (Email Validation)' and stating "This is to notify all Students, Staffs, and Alumni that we are validating active accounts" and has a provided link "Validate Email Account".  Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from: 'PAYMENT DEPARTMENT [paymentconsultant2017@gmail.com]', with the subject line 'CLAIM YOUR FUNDS IMMEDIATELY' and stating "The United States Government, International Monetary Funds...Have Approved To Pay Your Contract/Inheritance Fund". It then asks you to click on the provided link to view a webpage. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from: 'Kelly Bennett [kelly.bennett@acadiau.ca]', with the subject line 'RE:: CAMPUS SECURITY SITUATION ALERT' and stating "Security situation had been reported on campus, we do advise you to follow guild lines as outlined below". It then asks you to click on the provided link to view a webpage. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from: 'Xouris, Prof. John', with the subject line 'RE: Account Update' and stating "You will not be able to send/receive more emails until you visit the below helpdesk portal link to restore/confirm your email access". It provides a link to 'CLICK HERE'. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from: 'Stephen J. Friedman <cmhunker16@gocathedral.com> ', with the subject line 'NEW DEVELOPMENT FILE TO ACCESS [DOCX.11] 26.01.12.2017' and stating "I am pleased to inform you that there will be a new development at the Pace University that will benefit all of it's members. You can read pdf attached file for more information". It provides an attachment in the email with the name  “new development file”. Please do not open on the attachment and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from: 'Presidentssearch@pace.edu', with the subject line 'Exclusive Announcement from President Stephen J. Friedman' and stating "Please read attached for an important announcement on exclusive updates from president Stephen J. Friedman". It provides an attachment in the email with the name  “Important Document.pdf”. Please do not open on the attachment and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from: 'ITS HELPDESK <postmaster@bandmplumbing.com>', with the subject line 'Your Password Expires Today.' and stating "Your Password Expires Today. You are hereby directed to click on ITS HELP-DESK to update your password."  It then asks you to click on the provided link or you will lose access to your Webmail account. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from: 'Kathy Rudy [mailto:kathy.rudy@scccd.edu]', with the subject line 'RE: ICT Technical Support' and stating "We are migrating all  email accounts into  Outlook Web App 2017 and as such all active Account Holder are to verify and Log in for the upgrade and migration to take effect now."  It then asks you to click on the provided link within the next 24 hours to keep your account active. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from: 'PACE-HR [jsage3@uwo.ca]', with the subject line 'Your December Salary Issue' and stating "There will be a 17.45% raise on your paycheck starting December 2016 for Financial Year ending 2016."  It then asks you to click on the provided link to access the letter. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.
  • A message claiming to be from 'Payroll Services [mailto:payroll@pace.edu]' with the subject line, 'Your Record Updated -- IMPORTANT' stating "This email is to confirm that you have successfully updated your email address in MyPace Portal".  It then instructs you to click on a link if you did not update your information. Please do not click on the link and/or provide any information. Delete the email message from your Inbox and then permanently remove it from your Deleted Items folder.