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Pace Information Center (University 311)

The Pace Information Center (PIC), formerly known as the University Switchboard, has transitioned from routing calls to answering callers’ questions or facilitating requests for service for any area of the University. The Information Center will be a one-stop service center for all members of the Pace community – including guests of the university, potential students and their families, or anyone else contacting the PIC. When calling PIC, calls will go directly to either a live staff member or an announcement indicating to hold for the next available agent. Staff members will do their best to answer the question or find the individual/department with the expertise to assist the caller. If the staff member is unable to answer the caller’s question or is unable to connect them with the appropriate individual/department, they will have the ability to submit an online Help Desk ticket on behalf of the caller.

Eligibility

Students, Faculty, Staff, Alumni, and Guest 

How to Get this Service

University 311 – Pace Information Center can be reached by the following methods:

  • Dial 311 from any on-campus Administrative phone
  • Dial 855-PACE-311 (855-722-3311) from any off-campus phone

Conference Calls:

Multi-party Conference Calls may be established during switchboard business hours (see above). To arrange conference calls, contact the Chief Operator, Telephone Services at ext. 33141.

For information concerning off business hours or to establish a Genesys account, contact the Chief Operator at ext. 33141.

Support

Monday - Friday:  8:30am - 5:00pm