main navigation
my pace
Blackboard Notices

Blackboard Known Issues

To report an issue, please contact the Office of Academic Technology by sending an email to acadtech@ace.edu or by calling 914.773.3664.

1. Student Document does not Render in Blackboard (posted 02.12.18)

2. Students not able to access their Blackboard (combined) courses (posted 01.25.18)

3. Difficulty reordering items using the Click-and-Drag method (posted 01.25.18)

4. User not able to view video on Internet Explorer (posted 01.24.18)

5. Test Answers Not Recorded (posted 10.30.17)

6. Qwickly Attendance Tool Menu Item (posted 10.17.17)

7. Turnitin Service Interruption (posted 10.11.17)

8. Grade Center may not accurately reflect Graded Discussion Board activity (posted 10.10.17)

9. Last Access column in Grade Center may be inaccurate (posted 10.10.17)

 



Student Document does not Render in Blackboard

A student’s document may not display when a teacher attempts to view it from within Blackboard using the inline grading program “New Box View”.

The solutions to try are:

1. Back out of the specific document view and then try again.

2. Switch browsers.

3. Switch computers (operating systems).

4. Increase the screen resolution to the next finer setting.

 

 

Students not able to access their Blackboard (combined) courses

Combined course sections did not have accurate student enrollment data. This issue has been resolved and all students should have access to their courses. Please contact us if you experience this issue.

 


 

Difficulty reordering items using the Click-and-Drag method

When an instructor attempts to reorder items in Blackboard with the click-and-drag function, the items may jump around in a random manner and/or the items fail to be located where the instructor desires. This seems to happen in all browsers.

This issue has been reported by other schools also, and Blackboard is aware of the issue, but has no plan at this moment to implement a solution.

The following techniques have been used successfully, so please pass these along to users who are experiencing the issue.

 


 

User Not Able To View Video On Internet Explorer

If a user is accessing Blackboard through Internet Explorer they may have to adjust their privacy settings to allow third party cookies in order to be able to view videos.

To access the tutorial outlining how to enable third party cookies on all browsers Click Here.

 


 

Test Answers Not Recorded

If a student logs in to Blackboard and opens a test, then logs in again and opens the same test using a different browser or a different computer, without first logging out of the initial test instance, the following may occur:

1. The test answers may not be saved.

2. The test access log may show no activity.

3. The test may be recorded as started and submitted at the exact same time.

 


 

Qwickly Attendance Tool Menu Item

Due to a technical issue, the Qwickly Attendance menu item may have disappeared from your Blackboard menu. All of the previous attendance data are saved, but you may need to add the menu item again. The two step process is given below, but you can access the full tutorial at the below link:

Take Attendance with Qwickly

1. Hover your cursor over the Add Menu Item “+” located in the top left corner of the Blackboard page and select “Tool Link”.

2. Name the module, select “Qwickly Attendance” as the Type and check the box to make this tool “Available to Users”. Then click Submit.

 


 

Turnitin Service Interruption

Turnitin.com service was unavailable from 6:48pm- 7:23pm on Monday, 9 Oct, 2017. Service is restored now.

 


 

Grade Center may not accurately reflect Graded Discussion Board activity

After a student submits a post/reply in a graded Discussion Board, an exclamation point should appear in the Grade Center. Sometimes this exclamation point does not appear.

 


 

Last Access Column in Grade Center May Be Inaccurate.

The Last Access Column in Blackboard's Grade Center may not accurately reflect student activity. For more information, click the link below:

The good news is that you can get accurate information by doing the following:

1. Go to Control Panel > EvaluationCourse Reports > Overall Summary of User Activity

2. Hover your mouse over the type of report and click the right-arrow to the right of the report title and click Run.

3. Pick a suitable range of dates to check.

4. Select the desired student(s).

5. Click Submit.

6. In the Overall Summary of User Activity, scroll down to the Access/Date graph/chart section.

You can then see what dates the student(s) accessed your course within that range.