ILL FAQ

FREQUENTLY ASKED QUESTIONS

You may use our free document delivery service to obtain items that the Pace University Library does not own. You will need to create an account before using the service.  The following FAQ should answer your questions about this service.


Table of Contents

  1. What is ILLIAD?
  2. Who can use ILLIAD?
  3. How do I use the service?
  4. How is ILLIAD better than traditional ILL Systems?
  5. What is Electronic Delivery?
  6. What are the security issues?
  7. How long does it take for an item to be delivered?
  8. Who should I call in case of problems?

What is ILLIAD?

Illiad is an integrated Interlibrary Loan Internet Accessible Database intended to give users  fuller control of all phases of their interlibrary loan requests.  It is an electronic system that integrates the borrowing, lending, and delivery of all interlibrary loan materials such as books, theses and dissertations, as well as photocopies of articles requested by individual users or institutions. This is an interlibrary loan system that, in its optimum operation, allows the users to track down the status of all their requests and access their documents received by the ILL department electronically,  24 hours a day anywhere, anytime for as long as the users are valid patrons of the Pace University Library.


Who can use ILLIAD?

All current Pace University students, faculty and staff are entitled to this service. An authentication process is used to determine if a patron is eligible to use the service. Eligibility is determined by the currency of one's registration at Pace University.

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How do I use the Service?

Prospective user of the service should create a one-time profile. This profile is needed to access all the services that the ILLIAD offers. This profile is linked to the student record maintained by the Library Online System. A transparent authentication process  takes place and no access will be allowed to the ILLIAD service if the authentication fails. Please remember the username and password that you will create in the profile. Keep it in a place where you can always retrieve it for fast access to the ILLIAD System. The username and password are needed since ILLIAD transactions are personalized according to the profile created by the patron. 

    -- What if I forgot my password? - Your password can be reset. Contact the ILL office at your home library. See contact numbers are below. 

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How is ILLIAD better than traditional ILL Systems

  1. You will find it easier to submit your interlibrary loan requests. With ILLIAD, you enter your personal information into the system only once, at the time of registration.
  2. Your requests will be handled rapidly and more accurately as problems relating to misinterpretation of hand-written requests are eliminated.
  3. You can get many of your article requests more quickly through electronic delivery.
  4. You can get information about the status of your requests and ask for renewals by logging on to your personal profile, without having to call the ILL staff or coming to the library in person. 
  5. Library personnel are able to serve you better because all the data about your request is stored in a searchable database. We are also able to gather statistical information about ILL operations. 

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What is Electronic Delivery

This is the option to retrieve a document online from the same server that you logon to create your profile. This is still under implementation but when available will allow the users to get to the document themselves. The access to the requested document is set to about 30 days after which they will be blocked. 

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What are the security issues?

As in any web-based data that is cached which generates a history file in the local station, anybody who goes into a public station to create one's profile, is advised to do any of the following:

a) create a profile in a secure station like one's own personal computer or check with the library staff to ascertain the security level of the public station

b) delete from the history file the pages that contain personal information or clear the registration form you just used to create the profile

c) exit from the web browser before leaving the station


How long does it take for an item to be delivered

That depends upon the item. An article delivered through electronic delivery can be available in two to three days but a book that needs to be sent through regular mail can take much longer.

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Who should I call in case of problems ?

New York - Interlibrary Loan Service - 212-346-1734 or email  ill_ny@pace.edu

Pleasantville - Interlibrary Loan Service - 914-773-3853 or email ill_plv@pace.edu

White Plains - Interlibrary Loan Service  - 914-422-4384 or email ill_gc@pace.edu