Mission Statement

Reference Services Mission Statement

The Pace University Library Reference staff is dedicated to providing the best possible traditional and automated library services for the entire Pace University Community. We will promote academic research, support classroom instruction, and further the current and future personal development of all Library users.

We will support this mission by:

• Providing a knowledgeable, skilled, and diversified staff of professionals who are client-focused, team-oriented, and committed to excellence. This staff will receive ongoing training to maintain and improve their skills to meet the ever-changing needs of the information world.
• Insuring appropriate staffing levels that will allow for personalized assistance and follow-up when needed.
• Making Reference Services easily accessible by offering a variety of access points including in-person, telephone, and online options.
• Teaching information retrieval and evaluation skills to our users. We strive to enable our users to become more independent when approaching their current and future information needs.
• Guiding our users to the appropriate resources that will best address their research requirements. We will also offer a variety of options for retrieving information available outside of the Pace University Library.
• Developing the library’s print and non-print collections so that they are responsive to the curricular needs of the University.
• Listening to our users and delivering courteous, patient, timely, and unbiased assistance for all questions.