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September 2016: ITS Connect

News Story

We're getting this new school year started right with refresher information about IT support and services offered to faculty and staff at the University as well as information for new employees on how to activate their Pace accounts!

New Staff Checklist

Review the New Staff Checklist for important steps need for account activation, access to systems, familiarizing policies, and more.

IT Support and Services:

ITS Help Desk
ITS representatives are available by phone, e-mail, and live chat to assist you with any technology-related questions or concerns. ITS provides remote, onsite, and walk-in service for hardware and software issues for Pace-owned equipment. You can contact the ITS Help Desk through the following mediums:

          Web: help.pace.edu
          Telephone: (914) 773-3333
          E-mail: pacehelpdesk@pace.edu 

Note: The Walk-in Center is located inside the Computer Resource Center on either the New York City or Pleasantville campuses.

Computer Resource Centers
The Computer Resource Centers (CRCs) provide open-access computer labs for anyone with an active MyPace Portal account. CRC software offerings include many popular word processing, spreadsheet, desktop publishing, graphics software, and other packages, as well as course-specific offerings for the Mac and PC.

Document Services
Get all your printing needs such as University letterhead, memos, business cards, in addition to high quality print and digital solutions.

Educational Media Services
The Educational Media Centers (EMC) provide audio/visual services and media support throughout the University. This includes assisting the faculty and students in their academic endeavors.

Information Management Officers
Information Management Officers (IMOs) are Pace University staff and faculty designated to serve as the first source of technical support within their group and act as a "point of contact" between their group and the services provided by Information Technology Services (ITS).

IT Training 
The Information Technology User Services department provides instructor-led training on key technologies being used at Pace. Many courses are offered during work hours that are free of charge and open to all employees. To register for a technology-related course offered by the ITS Department please refer to the training page and complete the online central registration form.

Technology Training
Find out about Human Resources training initiatives in place to help foster your individual growth and skill developmentboth of which will increase your job efficiency.