Baltimore Sun: "Cruise Passengers Return to Baltimore After Harrowing Voyage"
. . . Andrew Coggins, a Pace University professor specializing in the travel and hospitality industries, said cruise lines need to do everything in their power to woo the public. Giving inconvenienced Grandeur passengers full refunds and certificates for a future cruise is a smart move, he said.
“If the industry were to lose the confidence of the public on the issue of safety, it would be extremely difficult for the industry to recapture that confidence,” he said. “So it’s in their best interest to correct problems quickly and transparently.”
With a half-dozen ships in its fleet of the same class, Coggins said, he expects Royal Caribbean officials will inspect the others. Any problems found with the ships or crew training will be addressed immediately.
Read the article in the Baltimore Sun.