Online Help for Students
This page includes helpful resources, how-to guides and video tutorials on how to use Blackboard and other online tools.
Blackboard Video Tutorials
Frequently Asked Questions
How do I log in to Blackboard?
Go to blackboard.pace.edu. Click on the login button and enter your username and password; use your MyPace Portal username and password to login
I am first time user, how do I find my user name and password?
Before using any of the Pace University online systems, you must first activate your account. This is a one-time process and only takes a few minutes. Click here to activate your account.
I forgot my password, how do I retrieve it?
Go to http://portal.pace.edu and follow the instructions located under the section entitled “IF YOUR PASSWORD DOES NOT WORK."
I am registered for an online course but do not see my class in Blackboard, what do I do?
Blackboard courses are made available on the first day of class. If you log into Blackboard and you do not see your courses listed, DO NOT PANIC. All courses are made available on the first official day of the semester and your instructor has the ability to make the course available prior to the first day. However, not all instructors make their online courses available prior to the first day of class. If, after the first day of class you still do not see your course, email firstname.lastname@example.org with your full name and the course information.
Can I use Blackboard with ALL Internet Browsers or a Mac?
Yes. Blackboard works with Internet Explorer, Firefox and Safari on PCs and Macs. For the best experience Firefox is preferred.
How do I sign up for Blackboard Mobile?
For more information, click on the following link: Blackboard Mobile Learn App
How do I log in to my Pace Email Account?
First time users, click here for information about your Pace email.
How do I forward my Pace University Email?
All email correspondence from your Blackboard course will go to your Pace email account. To forward your email to another account, click here.
Who can I contact if I am having technical difficulties?
For technical help, please contact Information Technology Services (ITS) at 914-773-3648 or you can put in a help desk ticket at: https://help.pace.edu