• 
  Why are you doing a university-wide alumni directory?
  A directory will enable you to find and keep in touch with old friends and classmates.   Also, because your name and biographical information will be listed along with those of other alumni, it will be easy for them to contact you. Finally, this directory project will assist the Alumni Office in keeping the most accurate and up-to-date records possible on all alumni so we can let you know what’s happening at the school.
  
  
• How often will you publish a directory?
  We plan to publish a directory approximately every five years in order to update and maintain current information.
  
  
• Why was I asked to return the directory questionnaire to a Virginia address?
  We have selected Harris Publishing (aka HarrisConnect), with offices in Norfolk, Virginia, to produce our new directory.  Harris has an excellent reputation and has produced over 4,000 directories for a variety of colleges, universities, high schools, and membership associations all over North America.
  
  
• Why did Harris call me even though I returned my questionnaire?
  We've asked Harris to contact everyone, primarily to make absolutely sure that the data we have is current.  You'd be surprised how many people change jobs or move between the time they return a questionnaire and the time the directory is ready to print.  Plus, we want to be sure that all spelling is correct so that our directory is accurate and useful. 

• When can I expect to hear from Harris?
  Mondays through Fridays, Harris makes calls beginning at 8:00 a.m. and continuing until about 9:00 p.m., in all time zones.  They may try to contact you at work during the day, or in the evening or during the weekend at home. Saturdays, they may call from 8:30 a.m. to 5:30 p.m.; while on Sundays they don't make their first phone calls until 12:00 p.m.
  
  
• Why would Harris call me at work?
  A lot of people prefer to be contacted at work.  However, if this isn't convenient for you, simply notify the Harris representative.  He/she will give you a toll-free telephone number to phone at your convenience or will arrange to call you at home later.
  
  
• Is it necessary for Harris to call during dinner time?
  Over the years, Harris has found that the best hours to reach people at home during the week are between 5:00 p.m. and 8:00 p.m.  If you are contacted at a time that is inconvenient for you, just let the representative know.  He/she will give you the Harris toll-free 800 number or will arrange to call you later.
  
  
• How do people feel about being called on Sunday?
  Occasionally, Harris will speak with someone on a Sunday who would prefer to be contacted at another time.  If this happens, whether it is a Sunday or the time is just not convenient for you, simply let the representative know. He/she will give you the Harris toll-free number or will arrange to call you later.
  
  
• Who should I contact if I have questions regarding the accuracy of my listing in the directory?
  You should contact Harris directly, since they are currently working to update our list.  They have dedicated a toll-free 800 number specifically for our alumni.  You can use this number to verify or change your listing or to place an order.  That number is 1-800-487-4129 until the directory update deadline -- Feb 13, 2006.  After that date, call 1-800-877-6554 or email customerservice@harrisconnect.com
  
  
• If my name is listed in the directory, am I obligated to purchase a copy?
  Although everyone will be given the opportunity to purchase their own copy of the directory, your name will be listed regardless of whether or not you decide to purchase a copy.  You should also know that only alumni will be offered a chance to purchase a directory.
  
  
• What if I don’t want to be listed in the directory?  What if I don't want certain pieces of information listed?
  Harris can still update your information for us, but will honor your specific request to exclude all or parts of your biographical data from the directory.
  
  
• How much will the directory cost and when can I expect to receive a copy?
  The Centennial Directory will be available in both a Softbound edition for $69.99, or a Hardbound edition for $79.99. CD-ROM is $79.99.  Shipping, handling, and appropriate sales tax (in applicable states) will be added.  Your directory is scheduled to be shipped to you by July 2006.
  

  CD-ROM and Softbound combination   - $89.99
  CD-ROM and Hardbound combination - $99.99

• Is there any difference between the contents of the Softbound and the Hardbound edition?
  No.  The contents are identical.  Only the cover stock is different.
  
  
• Why does the directory cost so much?
  Harris is producing our directory free of charge to the university.  They put a lot of work into the research and production of the directory, so the cost of the directory will cover expenses incurred by Harris.
  
  
• How will the university benefit from the project?
  We will receive an up-to-date database of all of our alumni.  This will be invaluable for helping us keep in touch.
  
  
• What happens if I don’t order a directory now, but change my mind later?
  We have arranged to print as many directories as are ordered before we go to press.   So, if you do change your mind prior to publication, you can call the Harris Customer Service Department at 1-800-877-6554.
  
  
• What forms of payment will be accepted for the purchase of a directory?
  The directory may be paid for by major credit card or check.  Payment(s) may be made by credit card at the time of order or by check upon receipt of the invoice(s).  We also offer installment payment plans, allowing alumni to pay a portion now and the rest later.
  
  
• What if I decide I want to cancel the order I have placed?
  Orders for the directory may be canceled by simply writing the word “Cancel” on the invoice and returning it to Harris or by calling the Harris Customer Service Department at
  1-800-877-6554.  Be sure to provide the account number when canceling an order.
  
  
• What if I have already received the directory and want to return it?
  Call the Harris Customer Service Department at 1-800-877-6554.
  
  

NOTE:  The general Customer Service e-mail address is: customerservice@harrisconnect.com

You may contact the Pace Alumni Office at pacealum@pace.edu.