Office of Student Assistance

The Office of Student Assistance (OSA) includes the Financial Aid, Student Accounts (bursar services), and Registrar in one organization designed to provide student-centered, quality enrollment services.

OSA/Financial Aid - Trained financial aid professionals are available to provide information and advice, answer questions, and develop payment options for parents and students. We can discuss academic achievement scholarships, need-based grants, and all federal and state financial aid programs with you, and provide you with assistance in completing the proper forms. We are also here to help you find additional sources of funding and we have significant information on outside scholarship and alternative loan options. Assistance is provided at the following locations:

New York City Campus, One Pace Plaza, Admissions Lobby

Pleasantville Administrative Center

White Plains Aloysia Hall, 78 North Broadway

All OSA/Financial Aid offices can be reached at (877) OSA – 1380 [877-672-1830].

OSA/Student Accounts – This service branch is responsible for all procedures related to your financial record. Services include: billing; processing payments for semester charges such as tuition, fees, dorm, meal plans, and other expenses; issuance of semester validation stickers for your ID; meal plan additions; as well as processing registration actions. Assistance is provided at the following locations:

New York City Campus One Pace Plaza, 1st floor

Pleasantville Administrative Center

White Plains Graduate Center One Martine Avenue

White Plains North Broadway

All OSA/Student Accounts offices can be reached at (877) OSA – 1380 [877-672-1830].

OSA/Registrar Services – Several units compose this branch of OSA. Services include: registration (Web, and in-person); course additions and withdrawals; program changes; address and name changes; enrollment verifications; evaluation and certification for graduation; transfer credit processing; issuing academic transcripts and diplomas; class scheduling and room assignments; student immunization requirements; certification of NYS Tuition Assistance Program grants and scholarships; maintaining student academic records and their confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA); as well as providing guidance on and enforcing all University policies and procedures. The units that provide registrar services are:

• OSA/Degree Verification and Transfer Credit Services

• OSA/Academic Scheduling

• OSA/Transcripts and Verifications

• OSA/Immunization Compliance

• OSA/TAP Office

OSA/Veteran Affairs – This service branch is responsible for completing the enrollment certification forms on behalf of eligible recipients. All veteran, national guardsman, reservist, or dependents interested in GI Bill education benefits should visit the Department of Veteran Affairs website at or contact their office at (888) GI-BILL-1 (1-888-442-4551) to verify eligibility. Once veterans have applied to receive educational benefits through the US Department of Veteran Affairs Office, they must then contact the VA Certifying Official, Mrs. Jennifer L. Malone, in the Office of Student Assistance at (914) 422-4614.