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Administrative/Operational Services

Mail Services

Updates related to COVID-19

University Mail Services and Student Mail operations will resume normal hours of operation at all campus locations at the start of the fall semester. New Mail Services procedures as outlined below will be mandatory at all campus locations. The Mail Services website will be updated to include all new policies, procedures, and hours of operation. Maintaining a healthy environment is a top priority and Mail Services will adhere to the following protocols for managing the mail operations in accordance with University policies, local and state guidelines.

  • Non-Mail Services personnel will not be allowed inside any mail services office at any time. If there is a reason for anyone else to enter the work space, they will be required to wear a mask at all times.
  • Provide sanitizer and disinfectant for team member use
  • Promote social distancing, and require employee health screening and self monitoring daily
  • Disinfect the facilities more frequently
  • Supply face coverings and gloves to team members managing mail, in accordance with state and local regulations

Student Mailrooms: Serving 55 John Street, 33 Beekman, 182 Broadway, and Maria’s Tower

  • Student packages/mail will continue to be placed in Luxor lockers for retrieval (due to size of some packages and availability of locker space this may not always be possible.)
  • Distance markers (tape) will be placed on the floor in locations where appropriate to allow for social distancing spacing for individuals waiting to be assisted at any mailroom and when retrieving items from the student lockers.
  • Mailroom staff at minimum will wipe down kiosk screens on the Luxor lockers three times per day. Students will be encouraged via signage to use an alternate means to touch the screen at the kiosk.
  • Luxer is piloting a “touch-less” package retrieval process. This would allow students to retrieve their packages by entering a code into their mobile device instead of touching the kiosk (Beta testing begins in August and rollout is planned for the fall).

University Mail Delivery Procedures in New York City and Westchester (Pleasanvtille and Elisabeth Haub School of Law)

  • Mail Services will no longer provide desktop delivery to any University department in an effort to continue to support the Pace community in limiting exposure to COVID-19.
  • Desktop deliveries will not be permitted by outside delivery companies. All packages, mail and WB Mason orders will be re-routed to Pace’s central Mailrooms.
  • Mail and packages for departments will be delivered pre-sorted to a central location agreed upon by the department head and mailroom staff. Mail drop sites will be located within 5 feet of the mail department entry where possible.
  • All outgoing mail should be left at the central delivery location and appropriately labeled for pick up.
  • All “critical” outgoing mail and packages should be called in to the mailroom to request/ensure pick up (i.e. overnight deliveries, dated materials).
  • Cumbersome items or bulk items may be delivered to a central location in the department agreed upon by department head and mailroom staff in order to prevent overcrowding of the mailroom.

University Mail Delivery Procedrures inValhalla (100 Summit Avenue):

  • In accordance with current practice, mail will be placed in a centralized location for each department.
  • Packages delivered directly to central mail services, will be retained in Castleton until arrangements are made for pick up or delivery.

External Delivery Services

  • Unfortunately, Pace University’s Mail Services is unable to re-route packages that are not delivered directly to the University Mail Services Department, and are instead delivered directly to Pace departments by W.B. Mason, DHL, FedEx, or UPS.
  • Non-Mail Services personnel will not be allowed inside any mail services office at any time. If there is a reason for anyone else to enter the work space, they will be required to wear a mask at all times.
  • All delivery personnel (USPS, UPS, FEDEX DHL, W.B Mason) are required to wear masks or their deliveries will be refused by Pace. Non-compliant companies will be contacted by the Mail Services Director and re-educated about the new Pace delivery policies.
  • Mail Services will develop a daily schedule to provide a window of when deliveries are made by each company to reduce the cross-traffic/congestion of delivery personnel.
  • All delivery personnel will be required to wait in queue (outside) if there is an existing delivery company on premises. Mail Services will request a delivery carrier call into the mailrooms to ensure they are “clear” to make a delivery.

Questions and Concerns

For assistance during regular business hours, please contact the University Mail Room directly, for your corresponding location. For assistance after hours, please contact Paul Smith, Director of Mail Services at (914) 773-3866.

Mail Room Contact Information and Locations:

New York City Campus
Mail Services in New York City is located on the C level of 1 Pace Plaza. To contact Mail Services in NY call (212) 346-1608.

Pleasantville Campus
Mail Services in Pleasantville is located in a warehouse on 99 Castleton Street, in the Village of Pleasantville. To contact Mail Services in Pleasantville call (914) 773-3865.

Elisabeth Haub School of Law
Mail Services in White Plains is located at 78 North Broadway, White Plains in Aloysia Hall. To contact Mail Services in White Plains call (914) 422-4086.

Student Mailrooms: NYC Campus

  • 33 Beekman Street,Ground Floor, (646) 218-5296
  • 182 Broadway, 4th Floor, (646) 218-5413
  • 55 John Street, Ground Floor, (646) 218-5296
  • Maria’s Tower, Ground Floor, (212) 346-1567

Student Mailrooms: Pleasantville Campus

  • Elm Hall, Ground Floor, (914) 773-3865