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Administrative/Operational Services

Mail Services

Updates related to COVID-19

Rapidly changing state directives and growing concern around COVID-19, have required the University to proactively make temporary changes to current operations and staffing. As a result, and out of an abundance of caution, Pace University’s Mail Services will also temporarily alter its hours of operation and method of mail and package delivery beginning Thursday, March 19, 2020.

Mail Services employees will not provide desk delivery of mail during this time. During this period, inter-campus mail is also suspended. Understanding many departments depend on their mail communications and packages for continuation of essential operations, Mail Services is requesting students and one representative from each University department be identified and assigned to retrieve department mail from the designated central mail location, defined below on each University campus. Please note below the designated times and locations, mail will be sorted and available for department and student pick-up. If you are unable to retrieve mail during the times noted, please contact the Mail Services department directly on your respective campus to make alternate arrangements.

New York City Campus

One Pace Plaza
41 park Row
110 William
156 William Street
157 William Street
163 William Street

  • Mail and packages will be available for one department member to pick up twice a week between the hours of 11:00 a.m.–3:00 p.m, Mondays and Thursdays, at the University Mail Room in One Pace Plaza, C-level.
  • No mail or packages will be delivered to departments or individuals during this time, however it will be held in the Mail Rooms for pick-up.
  • If specific accommodations are needed, please call the University Mail Room at (212) 346-1608.

Student Mailrooms: Serving 55 John Street, 33 Beekman, 182 Broadway, and Maria’s Tower

  • In keeping with current practice, student packages and paper mail will be placed in the digital lockers for students that remain in the residence halls. Please note the 55 John Street student mail room will remain closed. For assistance at this location, please call (646) 218-5296.
  • The student mailrooms located at 33 Beekman and 182 Broadway will be open on Mondays and Thursdays from 10:00 a.m.–3:30 p.m.
  • The student mail room in Maria’s Tower will be open only on Monday and Thursday from 10:00 a.m.–4:00 p.m. Inquiries outside of this time frame should be directed to the Director of University Mail, Paul Smith via phone at (914) 773-3866 or via email at psmith4@pace.edu.
  • Student mail and packages for residents not on campus will be held in the mail room through the end of the semester.

Pleasantville Campus:

  • All University department and student mail and packages will be available for pick-up on Mondays and Thursdays, 12:00 p.m.–3:00 p.m., from the Elm Hall Student Mail Room located on the ground floor of Elm Hall.
  • If students that remain on campus are unable to pick up their items during the aforementioned timeframes, please make arrangements with Mail Services to have items placed in a digital locker by calling (914) 773-3865.
  • Student mail and packages for residents not on campus will be held in the mail room through the end of the semester.

Elisabeth Haub School of Law:

  • The mail room located in Aloysia Hall will be open from 9:00 a.m.–4:00 p.m. on Mondays and Thursdays, for designated department staff and students to pick up mail and packages.
  • No mail or packages will be delivered to departments or individuals during this time, however it will be held in the Mail Rooms for pick-up.
  • Student mail and packages for residents not on campus will be held in the mail room through the end of the semester.

Valhalla (100 Summit Avenue):

  • In accordance with current practice, mail will be placed in a centralized location for each department.
  • Packages delivered directly to central mail services, will be retained in Castleton until arrangements are made for pick up or delivery.

External Delivery Services

  • Unfortunately, Pace University’s Mail Services is unable to re-route packages that are not delivered directly to the University Mail Services Department, and are instead delivered directly to Pace departments by W.B. Mason, DHL, FedEx, or UPS.
  • W.B. Mason, DHL, FedEX, and UPS will continue to attempt delivery for packages when University personnel are not available for delivery and signature. We ask that University staff minimize requesting delivery at this time, and only have essential items delivered to minimize foot traffic on campus.  If you must order supplies for delivery, please direct delivery to the University mail room only.
  • Based on the updated visitor policy, in One Pace Plaza, Pace Security will contact the package recipient to come and retrieve the package. If the recipient does not pick up,  the package will be denied delivery.  On the Westchester campus (PLV and WP), all deliveries will be directed to the central mail room, and held for pick-up.

Questions and Concerns

For assistance during regular business hours, please contact the University Mail Room directly, for your corresponding location. For assistance after hours, please contact Paul Smith, Director of Mail Services at (914) 773-3866. 

Mail Room Contact Information and Locations:

New York City Campus
Mail Services in New York City is located on the C level of 1 Pace Plaza. To contact Mail Services in NY call (212) 346-1608.

Pleasantville Campus
Mail Services in Pleasantville is located in a warehouse on 99 Castleton Street, in the Village of Pleasantville. To contact Mail Services in Pleasantville call (914) 773-3865.

Elisabeth Haub School of Law
Mail Services in White Plains is located at 78 North Broadway, White Plains in Aloysia Hall. To contact Mail Services in White Plains call (914) 422-4086.

Student Mailrooms: NYC Campus

  • 33 Beekman Street,Ground Floor, (646) 218-5296
  • 182 Broadway, 4th Floor, (646) 218-5413
  • 55 John Street, Ground Floor, (646) 218-5296
  • Maria’s Tower, Ground Floor, (212) 346-1567

Student Mailrooms: Pleasantville Campus

  • Elm Hall, Ground Floor, (914) 773-3865