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Coronavirus (COVID-19)

Information and Resources

FAQ For Students


ACADEMIC CONTINUITY

How will final exams be conducted?
We are investigating options to conduct final exams remotely, and you’ll receive more information as exam time approaches.

Will my grades be pass/fail now?
In consultation with the academic deans and each Faculty Council, we have developed the following policy regarding pass/fail grades:

  • For most classes, you will have the option of choosing a pass/fail grade. Pass/fail is not a workable option for students in some professional schools and programs (e.g., College of Health Professions, School of Education) because of licensure and accreditation requirements. It may also impact your financial aid eligibility, as a “pass” grade will not improve your GPA/QPA. Be sure to consult with your academic advisor before choosing a pass/fail grade to ensure it’s a good option for you.
  • You must notify both your academic advisor and your professor in each course in which you wish to choose a pass/fail grade no later than Tuesday, May 26. Students who have already requested pass/fail and wish to rescind that request may do so until 11:59 p.m. on May 26. This is an extension from the previously scheduled deadline of April 27. Fill out the COVID-19 Pass/Fail Form.
  • Pass/fail grades will be an option for both undergraduate and graduate students. For undergraduate courses, a letter grade of D or above will earn a “pass.” For graduate courses, letter grades of C or above will earn a “pass.” Any pass/fail grades earned during our remote learning period will be annotated to indicate that you chose this option due to the coronavirus crisis.
  • Students at the Elisabeth Haub School of Law should follow the optional pass/fail guidance previously provided by the Haub Law administration.
  • Student-athletes must consult with Claudia Stabile at cstabile@pace.edu or Matt Anthony at mathony@pace.edu in addition to their academic advisor and faculty if they wish to choose a pass/fail grade.

Will I be able to withdraw from a class?

  • You may request withdrawal from your class(es) until 11:59 p.m. on May 16. This is the last day of the semester. This is an extension from the previously scheduled withdrawal deadline of April 6.
  • Withdrawing from a course can affect your financial aid. Be sure to consult with your academic advisor before withdrawing from a course.

My lab class/performing arts class can’t be conducted online, how will this work?
Labs and other kinds of experiential classes CAN be conducted online. Examples of this are emerging and being shared. Individual instructors and departments are working together to develop strategies for Pace classes. As decisions are finalized, these strategies will be shared with you.

Will the library be open?
Library staff will continue to support our community seven days a week through email, live chat, and text and through Blackboard and video/teleconferencing systems. However, the Pace University Library facilities will be closed through the remote learning period.

What will happen to my grades if online learning isn’t my style?
Students and instructors alike feel uncertain about the shift to remote learning. For most classes you will have the option of having a pass/fail grade. Please see communications from the Provost or your dean.

What do I do about my lab requirements/clinicals?
Each school and Dean is sharing guidance on this. Instructions should be available on your school’s website. Instructors should be aware of revised policies/requirements and able to advise students.

I have rental textbooks that need to be returned. What do I do?
If you’re not on campus and have rented textbooks, they can be returned free by mail. All you have to do is create a shipping label through Barnes & Noble College Inc. and follow their instructions. Students who were studying on the NYC Campus can go here, and students who were studying on the PLV Campus can go here.


Housing

How do I schedule a move-out from the residence halls?
Our goal is to allow students and families to return to move out as quickly and as safely as reasonably practicable. In order to do so, access to the residence facilities will be coordinated in a way that seeks to maintain appropriate social distancing. We will also attempt to reasonably accommodate those students who may now have difficulty returning to campus to retrieve their things. To facilitate this process, we have reopened the move-out scheduling utility online at the MyHousing website, with appointments starting on May 15. It is important to remember that while we are planning for move-outs to begin as scheduled, we all must be prepared for schedule changes based upon New York State and/or Centers for Disease Control and Prevention directives. If your roommate(s) has/have not yet moved out either, coordinate with them to try and arrange to come on separate days, to ensure you will not need to be in the room at the same time.

I want to return to campus to pick up my belongings. How do I do that?
If you plan to return to campus to move-out/retrieve your personal property, please visit MyHousing and select a day and time to move out. If you selected a move out time in March or April but were unable to move out at that time due to the Governor’s on PAUSE executive order, you must now reselect a new time to move out. Please note that in order to allow for social distancing, we have offered four-hour time slots that begin at 8:00 a.m., 12:00 p.m., and 4:00 p.m. on each day of the move-out process. We have offered a limited number of openings at each time slot and for each floor and building to allow for social distancing. If you find that the time and day that works best for you is not available, please contact your Community Coordinator/Residence Director.

IMPORTANT: When you are done moving you out, you must log in to MyHousing and click the Complete Express Check Out button, and then follow the directions there to ensure that you have finalized the check-out process.

I might need to get there before my scheduled move-out time. Is that possible?
Students will be expected to pack and move out on the same day of their move-out appointment. Students who anticipate needing to arrive the day or night before their move out appointment will need to contact your Community Coordinator/Residence Director to make arrangements to stay in the hall overnight. People brought to assist with moving out may under no circumstances stay overnight. We cannot allow anyone to arrive more than one day before their move out appointment.

Will bins and dollies be made available to help me move out?
Please be advised that a limited number of bins will be available, but students who have a hand truck or moving dolly are encouraged to bring it with them. Students and anyone assisting them are required to wear gloves and masks when using the bins provided. We ask that you also bring luggage and/or boxes you will need for packing. Finally, we strongly recommend that you also bring plastic tie-closure garbage bags with you. We ask that you bag up your garbage, tie off the bags, and leave them in your rooms, rather than put trash in the chutes or in the trash rooms. Our facilities staff will dispose of the bagged garbage after you have left. This will help alleviate congestion in the trash receptacle areas. The University will not be responsible for any personal property that you leave in the room at the end of your move-out\property retrieval appointment. Any personal property that you leave in the room will be considered trash and will be disposed of by our facilities staff.

Can I bring someone to help me move out?
When moving out, students may be accompanied by no more than one additional person to assist them inside of the building. That person must be 18 years of age or older, and they must have a valid ID with them when they enter the building. We strongly suggest that you not bring a helper that is above the age of 65, or one who has pre-existing risk factors for susceptibility to COVID-19 (e.g. immunodeficiency, asthma, other underlying conditions). All persons will be required to wear face coverings and gloves during the move out process.

I’m unable to come to campus to retrieve my belongings. What are my options for moving out?
If you are not able to return to campus to move yourself out, you have two choices:

  • You may make arrangements for someone else (a Proxy) to move-out/retrieve your personal property. The Proxy may be a friend or family member who will return to campus to move out your things.
  • Alternatively, you may choose to have your things packed and either stored until you return in the fall or shipped to you.

How does a proxy move-out work?
If you wish to have a proxy move you out, you must take the following two steps (please also use this process if you have made arrangements already for a third party vendor to pack and move your things.:

1. You must select a move-out time as noted above through your MyHousing account. You will not be able to complete the Proxy Move-Out application until you have selected a move out appointment in MyHousing.

2. After selecting a move out appointment in MyHousing, you must complete the Proxy Move-Out application. The application will become available in MyHousing once you select a move-out appointment.

Please note: The Proxy Move-Out form will allow you to identify the name(s) of the person(s) who will move out your things. It will also require you to affirm that Pace University is not responsible for any of your items that may be lost, damaged, missing or are otherwise negatively impacted while your proxy moves you out.

  • Proxies will need to adhere to the same standards as identified above, including limits in numbers of helpers, requirement for wearing gloves and masks, etc. Please make sure your Proxy/Proxies read the information regarding the move out process.
  • No more than two proxies will be permitted in the building to move you out.
  • Proxies will NOT under any circumstances be permitted to stay overnight on campus. Proxies must either complete the move out on the same day of their appointment. If they must stay overnight, they must make arrangements to stay off campus.

How does the pack and store/ship process work?
If you are unable to return to campus, the Office of Residential Life and Housing will arrange to have your things packed and either stored or shipped to you. Detailed information on this process will be emailed to all students who have not selected a move out appointment by MAY 15. The cost of this service will depend on the number of things you have packed, and whether we will store them for you, or if you have them shipped to you, the manner of shipment.

The process will require you not only to confirm your choice to have your things either stored or shipped (and if the latter, the address to which things will be shipped). You will also be required to affirm your understanding of and agreement to the limits and parameters of the packing process (PDF).

What are my options if I have no way to get home?
We need to know the plan of action for all of our residential students so that we can best support your needs. All residential students must complete the Resident Student Plans for Remainder of Spring 2020 form, available at the MyHousing website. If you need to remain in a residence hall through the end of the semester, you can. We understand that not all students have alternative living arrangements available. If you need to remain in Pace housing, we will accommodate you. Limited dining services on a to-go basis will be kept open for students who remain in residence halls. University Health Care will also remain open. Once you have completed the Resident Student Plans for Remainder of Spring 2020 form, you MUST register to remain in housing for the remainder of the spring semester by completing the Registration for Students to Remain on Campus form on MyHousing.

Will there be an adjustment to my housing fee?
We know that our responses to the pandemic are having a unique impact on our residential students, and we’ve developed policies to adjust housing and meal plan fees in recognition of any hardship that may have been caused. They are as follows:

  • We will adjust housing fees for those students who left residence halls. For New York City students, the adjustment amount is $2,000; for students in Pleasantville and at Haub Law, the adjustment amount is $1,600. These adjustments will be paid to you directly, less any outstanding balances on your student account.
  • You may choose instead to apply this adjustment as a credit against your Fall 2020 tuition and fees. If you choose that option, we will add a $200 bonus. That makes the total credit $2,200 for New York City students and $1,800 for students in Pleasantville and at Haub Law, less any outstanding balance on your student account. This credit can be used against either tuition or fees, including by graduating students pursuing further education. To choose this option, you must visit MyHousing by May 16 to indicate your choice on the Early Departure Adjustment Preference form.
  • You can confirm your choice by logging in to MyHousing and completing the Early Departure Adjustment Preference Form. You have until Saturday, May 16, 2020 to request a future term fee adjustment rather than a current term adjustment. Please note that your decision is final and cannot be changed
  • If you take no action by Saturday, May 16, you will be issued the current term fee adjustment. Because your decision is final and cannot be changed, if you are unsure of which choice is best for you, we urge you to wait before completing the Early Departure Adjustment Preference Form. Before completing the form, we strongly encourage you to check the status of your student account via the Pace Portal to see if you have any outstanding balances. If you complete the form and choose the current term fee adjustment, the Office of Student Assistance (OSA) will process those adjustments as soon as possible.

DINING

Will food services be available on campus for the rest of the spring semester?
Take-out and limited grab-and-go options will be available on our three campuses. Due to the dynamic nature of Pace’s response to COVID-19, hours of operation and services are subject to change. Please see the latest hours of operation and availability of services (PDF).

Will my meal plan funds roll over to the fall semester?
Yes, if you are a returning student, meal funds will roll over to the next semester per our current practice.

Will there be an adjustment to my meal plan fee?
We know that our responses to the pandemic are having a unique impact on our residential students, and we’ve developed policies to adjust housing and meal plan fees in recognition of any hardship that may have been caused. They are as follows:

  • All unused meal plan balances will roll over to the next academic year, consistent with standard University policy. For graduating students, the unused portion of your Spring 2020 meal plan allocation will be refunded.
  • The process and timeline for issuing these adjustments are still in development. We’ll communicate that information to you soon.

I’m graduating from Pace this semester and I’d like to get my meal plan fee adjusted. How can I do that?
For meal plan fee adjustment eligibility and requests, please contact Auxiliary Services directly at auxiliaryservices@pace.edu or through the Help Desk ticketing system. Please be sure to include your full name and U ID number for ease of processing.


Financial and Operational Information For Students

Will there be a fee adjustment for housing and meal plans?
We know that our responses to the pandemic are having a unique impact on our residential students, and we’ve developed policies to adjust housing and meal plan fees in recognition of any hardship that may have been caused. They are as follows:

  • We will adjust housing fees for those students who left residence halls. For New York City students, the adjustment amount is $2,000; for students in Pleasantville and at Haub Law, the adjustment amount is $1,600. These adjustments will be paid to you directly, less any outstanding balances on your student account.
  • You may choose instead to apply this adjustment as a credit against your Fall 2020 tuition and fees. If you choose that option, we will add a $200 bonus. That makes the total credit $2,200 for New York City students and $1,800 for students in Pleasantville and at Haub Law, less any outstanding balance on your student account. This credit can be used against either tuition or fees, including by graduating students pursuing further education. To choose this option, you must visit MyHousing by May 16 to indicate your choice on the Early Departure Adjustment Preference form.
  • All unused meal plan balances will roll over to the next academic year, consistent with standard University policy. For graduating students, the unused portion of your Spring 2020 meal plan allocation will be refunded.
  • The process and timeline for issuing these adjustments are still in development. We’ll communicate that information to you soon.

I’m graduating from Pace this semester and I’d like to get my meal plan fee adjusted. How can I do that?
For meal plan fee adjustment eligibility and requests, please contact Auxiliary Services directly at auxiliaryservices@pace.edu or through the Help Desk ticketing system. Please be sure to include your full name and U ID number for ease of processing.

If I have mail being delivered to the University, what should I do?
Mail Services will also temporarily alter its hours of operation and method of mail and package delivery beginning Thursday, March 19, 2020. Understanding many departments depend on their mail and packages for continuation of essential operations. See more information about mail distribution and retrieval.

I’m not a residential student, but I am a commuter with a locker. How can I retrieve my belongings?
To maintain proper social distancing protocols, please arrange a time to come to campus to empty your locker. To schedule, please send an email to Stephanie St. Juste, Administrative Student Operations Manager, at sstjuste@pace.edu.

What are my options for access to remote learning if I do not have an internet connection?
Many phone and internet companies have been rolling out exclusive deals for students in light of the coronavirus (COVID-19) public health crisis. You may be able to qualify for free internet access. Please review the following details and follow the links for more information.

I don’t have a cell phone. How can I stay connected with my instructors and classmates?
A number of cell providers are offering unlimited data plans for the duration of the current emergency situation. We recommend that you contact different service providers to find out if they are offering these options.

I don’t have a computer to work remotely from. What can I do to stay on track with my studies?
While it is not ideal, it’s possible to access and use Blackboard, our learning management system, from a smartphone. There is a Blackboard App which can be downloaded from the usual app stores free of charge. An alternative is for students to consider the use of less-expensive tablet devices. As long as a device has the ability to connect to the internet and supports an internet browser, students should be able to connect to Blackboard.

I have rental textbooks that need to be returned. What do I do?
If you’re not on campus and have rented textbooks, they can be returned free by mail. All you have to do is create a shipping label through Barnes & Noble College Inc. and follow their instructions. Students who were studying on the NYC Campus can go here, and students who were studying on the PLV Campus can go here.

Can I come to campus right now?

  • Please remember that although the University remains open and operating, our campuses are closed except for essential workers and students who have registered to remain in residence halls. No one should come to campus who has been diagnosed with coronavirus (COVID-19) or is exhibiting symptoms.
  • Any mail or packages received will be held in the mail rooms until next semester. Mail will not be forwarded to student homes.

Information For International Students and Study Abroad

Are faculty-led study abroad programs still happening?
All of Pace's Spring and Summer Faculty-Led Programs abroad have been canceled. However, Pace’s Fall 2020 Faculty-Led Programs—with short-term travel abroad in January 2021—are proceeding at this time (though they will be re-evaluated prior to the start of Fall 2020). If you have any questions, please email studyabroad@pace.edu.

Will I be able to participate on a Fall 2020 Semester Study Abroad program?
Because of continuing concerns associated with the COVID-19 pandemic, Pace has cancelled semester study abroad programs for Fall 2020. This cancellation applies to all Exchange Programs and Partner Programs (but does not apply to Fall 2020 Faculty-Led Programs).

Can I travel outside the US during summer break?
We do not recommend international students travel outside the US during summer break. If you must travel, please consider the following:

  • Several countries have placed restrictions on travelers arriving from the US Dependent on your destination, please confirm whether you may face any travel restrictions or a mandatory quarantine.
  • If you are able to travel abroad, there is no guarantee you will be able to return to the US. Currently, there are entry bans on many countries for all non-US citizens. Entry bans apply to ALL student visas. Further, countries may be added to the entry ban list. Information on US entry bans as well as updates can be found here.
  • Visa Renewal: If you were planning to renew your F-1 visa during the summer break, be aware the US Department of State has suspended routine visa services until further notice. Review the website of the consulate or embassy you intend to use regarding updates on resumption of their services.
  • As always, check the travel signature expiration date on your I-20 before you travel. Amid COVID-19, your travel signature is valid for 12 months from the date of issue. Make sure your passport is valid for at least 6 months into the future and your US visa has not expired.
  • In this is your last semester of study and you have applied for the post-completion Optional Practical Training (OPT), you cannot leave the US until after your case has been adjudicated by USCIS.
  • If you did not apply for OPT yet, but traveled outside of the US after the program end date (during the 60-day grace period), you will have negated your eligibility to apply for OPT. More information about OPT rule and travel can be found here.

Can I still meet with my International Student advisor during this remote learning and work period?
Yes, advising appointments are available via Skype. To schedule a Skype Appointment, visit ISS Connect and select an advisor’s name to view appointment times.

Will my F-1 status be affected if I remain in my home country and take classes online for the remainder of the semester?
No, you will NOT jeopardize your immigration status by taking classes online from your home country.

Department of Homeland Security (DHS) has waived the mandatory in-person class attendance. You may stay in the US or leave the country, as long as you participate in the virtual classroom and are making normal academic progress.

Do I have to come back soon so I do not violate a 5-month absence clock?
DHS has waived the 5-month absence clock. You may stay home through summer break and come back on or before September 9, as long as you are enrolled in online classes and your SEVIS record remains active.

This is my last semester and I have applied already for the post-completion Optional Practical Training (OPT). My application is currently pending with USCIS. In the meantime, I am staying in my home country taking last semester class(s) online. Is my status at risk? Am I still eligible for OPT?
While you are taking classes online from the home country, you remain in status, even though this is your last semester, physical presence is waived. Yes, you are eligible for OPT. Post-completion employment benefit is on.

When should I come back to the United States, given my OPT application is pending USCIS adjudication?
It is very important to come back by May 16. Once your OPT is processed in SEVIS and is pending with USCIS, the program end date is listed in SEVIS as May 16, 2020*. You will not be re-admissible after that day.

*Note: Given the uncertainty amidst COVID-19, we don’t know at this point in time when the current travel bans we be lifted. There are serious concerns across the country expressed to DHS by many SEVP-approved schools with regard to the OPT filing timeline. We are closely monitoring the updates coming from the government and will keep sending you the related updates.

This is my last semester; however, I did not have a chance to apply for OPT prior to departure. Will I be able to spend summer at home and then come back and apply for OPT?
No. If you are interested in applying for OPT, make sure to come back by May 16, 2020*

*Note: Given the uncertainty amidst COVID-19, we don’t know at this point in time when the current travel bans we be lifted. There are serious concerns across the country expressed to DHS by many SEVP-approved schools with regard to the OPT filing timeline. We are closely monitoring the updates coming from the government and will keep sending you the related updates.

How can I determine if the travel signature on my I-20 Form is still valid?

  • You do not need a travel signature to depart the US, only to return.
  • Please check your I-20 (page 2) and the date the travel signature was last issued. Normally travel signature is valid for 6 months, BUT under emergency circumstances it is valid for 12 months.
  • If your I-20 was never endorsed with a travel signature or the travel signature has expired, you can still leave the US. However, you will need a valid travel signature to return.
  • If you need a travel signature, submit a request in ISS Connect. Follow the instructions in the request to create your own mailing label to your home country. I-20 endorsed with travel signature will be FedExed to you a month before your expected arrival.

I work on-campus as a student aide. Can I continue working remotely? Will this affect my legal status?
You may continue working remotely, as long as your supervisor has projects for you. The required physical presence at the employment site has been waived by the government as part of COVID-19 relief. No, this is not going to affect your legal status.

I have been approved for CPT, however my employer switched to working remotely. The employer wants me to retain the internship opportunity while working from home. Will this affect my legal status?
The most updated SEVP policy guidance permits to pursue an authorized off-campus internship opportunities (CPT), while working from home, given the employer is in agreement. It is not going to affect your legal status, given the required physical presence at the employment site has been waived by the government as part of CODIV-19 relief.


INFORMATION FOR STUDENT VETERANS

The Office of Veteran Services remains fully functional. If you have any questions reach out to the following individuals:

Peter Riley
Director of Veteran Services
Phone: (347) 899-5486
Email: priley@pace.edu

Vanessa Muquercia
Assistant Director of Veteran Services
Email: vmuquercia@pace.edu


Commencement

Is Commencement canceled?
Commencement is postponed. But it is not canceled. We know how important this milestone is, and we are currently investigating options for alternative dates. Regardless of when that happens, you’ll receive the degrees you’ve earned at the end of this semester. We’ll communicate new plans when we know them.​

What do alternate options for Commencement look like?
While we are planning an in-person Commencement ceremony for our 2020 graduates at a future date, we want to ensure that you and your families have the opportunity to celebrate your achievements this spring. Please join us for the Class of 2020 Virtual Celebrations taking place on Wednesday, May 20, 2020 at 1:00 p.m. ET. These digital events will be school/college-specific and will recognize students at the undergraduate, graduate, and doctoral levels across all campuses.

Should I still order a cap and gown? Will the deadline be extended?
The deadline to order your cap and gown has been extended. However, our recommendation is to wait to place your order because the University is still investigating options for alternative dates and formats. ​

Will I get a refund on my cap and gown?
If you’ve already ordered your cap and gown, Herff Jones, our cap and gown supplier, will be shipping it out to you at no cost. To update your shipping information, visit the Herff Jones website. If you would prefer a refund of your cap and gown (including tassel, stole, hood, etc.), you can request a refund directly from Herff Jones. Herff Jones will refund your unused and unopened regalia up until your original May ceremony date. Please keep this in mind as, at this moment, we do not have any alternate dates or alternate formats confirmed.

Does this mean that I won’t graduate?
We know how important this milestone is, and we are determined to find a way to recognize the hard work and successes of our students. Regardless of when or how that happens, you’ll receive the degrees you’ve earned at the end of this semester. For more information about your specific situation, please contact the Office of Student Assistance at osa@pace.edu.

Do I still get my diploma?
Degrees are conferred upon members of the graduating class one at a time, after the final grades are posted for the final degree requirements of each student’s academic program. Pace is committed to conferring degrees within 45 days of the conferral date, provided that ALL outstanding requirements have been met and all grades submitted.
Pace confers degrees three times per year. The date of conferral that appears on the transcript is relevant to the term in which the final grade was posted.

  • May degree date: Last date of the Spring semester
  • August degree date: Last date of the Summer II semester
  • December degree date: Last date of the Fall semester

Please note: Degrees are conferred in batches in the order they were received, with one exception: priority is given to those with pending urgent transcript requests for licensing board examinations, employment-related matters, and professional certifications.