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Technical Support and Other Assistance

Technical Support

The Qualtrics website offers an extensive set of online resources called Qualtrics Survey University

  • Video Tutorials demonstrate the basics of creating, editing and distributing surveys, and viewing and importing results into SPSS.
  • Qualtrics Helps presents searchable topics from the basics of writing surveys, using graphics to library functions.
  • Research Articles address a wide range of topics, including survey design, various methods of data analysis, and different types of surveys for a number of different topics such as Satisfaction, Student Retention, Needs Analysis, and many more.
  • An Extensive Library of surveys by topic area, question, and graphics enable you to copy whole surveys or parts of surveys and adapt them to your own uses.
  • A Qualtrics Sample Survey that features the various question types

Qualtrics Technical Support

Qualtrics will respond to support telephone calls or e-mail contacts based on the order they are received and relative importance as reasonably determined by Qualtrics. Support is available at 1-800-340-9194 from 9:00 a.m. to 9:00 p.m. Monday through Friday, except holidays, and via email at Limited email support is available after hours and weekends.

Qualtrics Technical Support at Pace

You may email your question to your School’s representative:

Andreea Cotoranu
Seidenberg School of CSIS

Martina Blackwood
Dyson College of Arts & Sciences

Vishal Lala [PNY]
Lubin School of Business

Kathryn F. Winsted [PLV]
Lubin School of Business

Joanne DeMarco
College of Health Professions

Sergio Fernandes
College of Health Professions

Known Issues

Browser Issues: As a survey creator, Qualtrics does not function well when using Mozilla Firefox. Please use Internet Explorer browser instead. However, there is not a problem taking a survey using Firefox.

Attention Administrators

Sharing Surveys: As a default, all users cannot share their surveys outside of their brand. If a user belongs to the Lubin brand and wants to share a survey with another user in the Dyson brand, both users will have to contact their respective Brand Administrators to be given permission.

To grant a user permission, follow these instructions:

Click on Administration Tab > Click on Users and then Search for the Username > Click on the blue/underlined username the search has found > A new window will load and under Account Permissions, Enable 'Collaborate Outside of Brand' and then click Save [lower right].