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Human Resources

Medical Plans

CIGNA Health Care is the administrator for Pace University’s medical plans. Participants have access to the CIGNA Open Access Plus network, which is a national network.

FOR ALL HEALTH PLANS: annual deductibles, plan maximums, etc., are based upon a calendar year.

      Plan Basics:

CIGNA Telehealth – As of July 1, 2017, CIGNA participants can see a board-certified doctor with private, online, and live appointments via a secure video or phone conversation. Participants are able to choose from two Telehealth vendors, American Well and MDLIVE, how they want to connect, and the time and day that works best for them with medical Telehealth services available 24/7/365. Telehealth doctors can treat many common health issues including cold & flu, joint aches and pains, fever, bronchitis and more. Participants with children can also turn to CIGNA Telehealth services for non-emergency pediatric care. Telehealth services provide a more immediate and potentially lower cost alternative to traditional ‘in person’ care, such as hospital ERs and Urgent Care clinics.   For more information on CIGNA Telehealth click here.

Download a flyer on how to get the new myCigna Mobile App!

Access your account (to review claims, conduct a provider search, re-order ID cards, etc.) at

CIGNA customer service representatives are available at 1-800-CIGNA24.

Plan Highlights:

  • No referrals to see in-network specialists
  • No requirement to select a Primary Care Physician (although it is recommended for coordination of care)
  • In-network preventive care exams are covered at 100%
  • Memorial Sloan Kettering and Hospital for Special Surgery are among the in-network facilities
  • Emergency care is covered 24 hours/day, no matter where the member receives such services (for the Network Core and Network Choice 90/70 plans, the ER co-payment is waived if you or a covered dependent are admitted to the hospital)
  • Access to discounted programs and products to promote a healthy lifestyle through CIGNA Healthy Rewards
  • Seasonal Flu Vaccines, administered by your participating local retail pharmacy, may be covered at no cost to you.

FOR ALL HEALTH PLANS: annual deductibles, plan maximums, etc., are based upon a calendar year.