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Human Resources

Medical Plans

(January 1, 2019 through December 31, 2019)


Cigna Health Care is the administrator for Pace University’s medical plans. Participants have access to the Cigna Open Access Plus network, which is a national network.

FOR ALL HEALTH PLANS: annual deductibles, plan maximums, etc., are based upon a calendar year.


Plan Basics


Access your account on Cigna's website (to review claims, conduct a provider search, re-order ID cards, etc.).

Cigna customer service representatives are available at 1-800-CIGNA24.

Download a flyer (PDF) on how to get the new myCigna Mobile App!


Plan Highlights:

  • No referrals to see in-network specialists
  • No requirement to select a Primary Care Physician (although it is recommended for coordination of care)
  • Co-payments of $30 to see a Primary Care Physician and $50 to see a Specialist under the Network Core and Choice PPO plans.
  • In-network preventive care exams (PDF) are covered at 100%
  • Memorial Sloan Kettering and Hospital for Special Surgery are among the in-network facilities
  • Emergency care is covered 24 hours/day, no matter where the member receives such services (for the Network Core and Choice PPO plans, the ER co-payment is waived if you or a covered dependent are admitted to the hospital)
  • Access to discounted programs and products to promote a healthy lifestyle through Cigna Healthy Rewards
  • Seasonal Flu Vaccines, administered by your participating local retail pharmacy (PDF), may be covered at no cost to you.

Coverage to end of calendar year in which dependent turns age 26 - A dependent is eligible for coverage under the medical/vision and dental plans until the end of the calendar year in which he/she turns age 26. A dependent who ages off the plans at age 26 will be offered the opportunity to continue dental coverage on COBRA and medical coverage on COBRA or under the New York State Young Adult Option (premiums are 2% less than COBRA).

Omada for Cigna - Pace University is now offering Omada®, a digital lifestyle change program that can help Cigna participants lose weight, feel fantastic, and develop long-term healthy habits. Each Cigna participant will receive the program at no additional cost if he/she (or his/her covered adult dependents) are enrolled in the University’s medical plan, are at risk for diabetes or heart disease, and are accepted into the program. Participate in a brief survey​ to see if you're eligible. (Neither Pace University nor Cigna will receive the results of individual surveys; only aggregate data will be shared by Omada.)

Cigna Telehealth –Cigna participants can see a board-certified doctor with private, online, and live appointments via a secure video or phone conversation. Participants are able to choose from two Telehealth vendors, American Well and MDLIVE, how they want to connect, and the time and day that works best for them with medical Telehealth services available 24/7/365. Telehealth doctors can treat many common health issues including cold & flu, joint aches and pains, fever, bronchitis and more. Participants with children can also turn to Cigna Telehealth services for non-emergency pediatric care. Telehealth services provide a more immediate and potentially lower cost alternative to traditional ‘in person’ care, such as hospital ERs and Urgent Care clinics. For more information visit Cigna Telehealth (PDF).

Urgent Care Facilities - In recent years, many Urgent Care centers have emerged in towns and cities, including within drug stores and medical groups. Urgent Care centers provide individuals with care when the situation isn’t life threating, but requires immediate attention. Urgent Care centers will typically cover conditions such as: earaches and infections, minor cuts, sprains and burns, fever and flu. Pace’s Network Core and Choice PPO plans require a co-payment of $30 for Urgent Care vs. an Emergency Room co-payment of $85. If a participant is enrolled in the Consumer Core HDHP, the cost of services will be less at an Urgent Care center than at the Emergency Room, so out-of-pocket costs will be less.

It is important to note that while a facility may be advertised as “Urgent Care”, the Urgent Care center or medical offices providing “urgent care services” could very well not be contracted with Cigna as a participating Urgent Care facility. Cigna participants have encountered this issue when a medical group has an Urgent Care center; however, this center is actually contracted with Cigna as a “specialist provider.” In this case, the Network Core and Choice PPO specialist co-payment – of $50 - applies. In order to find a contracted Urgent Care center ($30 co-payment), please contact Cigna or utilize the Cigna Mobile App (PDF) and search for “Urgent Care.”

For severe and life-threatening conditions (such as shortness of breath, chest pain, uncontrollable bleeding, etc.), the Emergency Room could be the more appropriate setting and a hospital will be better-equipped to handle these situations.

Cigna Lab Services - In most instances you should not experience any issues, as your physician automatically sends your lab work to the correct Cigna-participating lab. However, if the in-network provider sends your lab work to a non-participating vendor, the claim will be processed at the out-of-network level or not covered at all (if you are enrolled in an in-network only plan). As such, we strongly recommend that you inform your provider of the participating labs whenever you utilize these services. The following provides some guidance on how to best handle these services.

What you need to do when lab work is needed:

  • Find network labs by going to mycigna.com or calling the number on your Cigna ID card.
  • Tell your doctor you want to use a Cigna network lab.
  • If your doctor takes a sample in the office, tell him/her to send it to a Cigna network lab.
  • Bring a print-out of participating labs to your appointment. Make sure that the lab is an in-network lab. Just because a lab accepts your Cigna ID card, it doesn’t necessarily mean that the lab is contracted within the Cigna Open Access Plus network.

If an in-network doctor does not send your lab work to a participating provider and your claim is processed at the out-of-network level (or not covered at all, if you are in the Consumer Core HDHP or Network Core plans), you do have the right to appeal the decision. Please contact Cigna’s customer service department at the number listed on your ID card.