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Human Resources

Employee Assistance Program

Effective July 1, 2010 Pace University’s EAP provider will be CIGNA.

The Employee Assistance Program (EAP) provides cost-free professional consultation and referral services for University employees and faculty who are experiencing work and personal-related difficulties. Spouses/partners and immediate family members are also eligible for EAP services. An overview of the plan is provided below.

Employee Assistance Program

It can be difficult to balance the demands of work with those of your personal life. The Life Assistance EAP is here to help. It provides unlimited telephone consultations with master’s-level consultants, web-based tools and online information for you and anyone in your family who needs help.

CIGNA’s Life Assistance program includes:

  • 24-hour/365-day live phone access;
  • 24-hour crisis intervention;
  • 24-hour phone consultation with licensed behavioral health clinicians
  • Referrals for up to 3 free, face-to-face counseling visits for behavioral issues utilizing the same network as the medical plan, Open Access Plus, without being subject to an office visit copayment;
  • Referrals to community resources for localized support;
  • Consultation and referrals for work-related issues, including coping with work stress, working with difficult people, time management, and talking with your manager;
  • An online resource library with a variety of health and emotional well-being content, as well as interactive tools, and behavioral health provider search capabilities;
  • CIGNA’s Healthy Rewards® program, with discounts (up to 60%) on a range of complementary and alternative care services and products;
  • Comprehensive life events services that provide information, research, and qualified referrals on an extensive range of topics to help you balance work and life responsibilities.

Help is only a call or a click away. Call whenever you like, as often as needed. Consultants can help you work through your concerns and develop a plan to address your problems. Calls are confidential; no one will know you use this service unless you tell them. You can also use the website at to e-mail a consultant, locate area resources or download information. Our Work-life balance EAP is the comprehensive resource available to help you face life’s everyday challenges.

Any member of your household may access these services, including dependents living away from home.

Contact Information

You can reach CIGNA’s Life Assistance Program 24 hours per day, 365 days per year, at 1-800-538-3543. You can also access information on-line at (User ID is lap | Password is member)

CIGNA’s Life Assistance Program Brochure