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Human Resources


Medical Benefits

CIGNA Telephone Numbers

  • CIGNA Customer Service (located on the back of your ID card): 1-800-CIGNA24 (1-800-244-6224)
  • CIGNA Vision Customer Service: 1-877-478-7557
  • CIGNA Tel-Drug Customer Service (mail order pharmacy program): 1-800-TELDRUG (1-800-835-3784)

Certificates of Coverage

CIGNA Medical Plan Summaries

CIGNA Healthcare is the administrator for Pace University's medical plan options. Participants have access to the CIGNA Open Access Plus network, which is a national network. Annual deductibles, plan maximums, etc. are based upon a calendar year.

Highlights of the CIGNA plans:

  • No referrals to see specialists in or outside of the network
  • No requirement to select a Primary Care Physician (although it is recommended for coordination of care)
  • In-network preventive care exams are covered at 100%
  • Mail Order Pharmacy Co-Payments – For Certain Maintenance Medications - One (1) copayment for a three (3) month supply of certain maintenance medications via CIGNA Home Delivery pharmacy. This benefit pertains to the maintenance medications on this list only
  • Emergency care is covered 24 hours a day, no matter where the member receives such services (for the Network Core $25 and Network Choice 90/70 plans, the ER co-payment is waived if you or a covered dependent are admitted to the hospital)
  • Access to discounted programs and products to promote a healthy lifestyle through CIGNA Healthy Rewards
  • Pharmacy program (including mail order) is managed by CIGNA Tel-Drug
  • Vision program is managed by CIGNA Vision

Side by Side Comparison of Plans (XLSX)

Network Core $25 Plan (PDF)

Network Choice 90/70 Plan (PDF)

100/70 Plan (for those enrolled in this plan as of July 1, 2015 only) (PDF)