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Human Resources


Retiree/Covered Dependent Age 65+ (And Enrolled In Medicare Part A and Part B)

(January 1, 2020 – December 31, 2020)

Medical Benefits

Aetna Telephone Number

Aetna Member Services (located at the back of your ID card): 1-888-267-2637

Retiree/Covered Dependent Under Age 65

(January 1, 2020 – December 31, 2020)

Medical Benefits

Cigna Telephone Numbers

  • Cigna Customer Service (located on the back of your ID card): 1-800-CIGNA24 (1-800-244-6224)
  • Cigna Vision Customer Service: 1-877-478-7557
  • Cigna Tel-Drug Customer Service (mail order pharmacy program): 1-800-TELDRUG (1-800-835-3784)

Certificates of Coverage

Cigna Medical Plan Summaries

Cigna Healthcare is the administrator for Pace University's medical plan options. Participants have access to the CIGNA Open Access Plus network, which is a national network. Annual deductibles, plan maximums, etc. are based upon a calendar year.

Highlights of the Cigna plans:

  • No referrals to see specialists in or outside of the network
  • In-Network co-payments of $30 to see a Primary Care Physician and $50 to see a Specialist
  • No requirement to select a Primary Care Physician (although it is recommended for coordination of care)
  • In-network preventive care exams (PDF) are covered at 100%
  • In-network prescription co-payments of: $20 for generic medications, $45 for preferred brand medications, and $70 for non-preferred brand medications, after the calendar year deductible for non-generic prescriptions ($125 per person, $375 for +1 and family) has been satisfied. $0 co-payments for generic preventive medications on this list (PDF).
  • Emergency care is covered 24 hours a day, no matter where the member receives such services, the ER co-payment is waived if you or a covered dependent are admitted to the hospital.
  • Access to discounted programs and products to promote a healthy lifestyle through CIGNA Healthy Rewards
  • Pharmacy program (including mail order) is managed by Cigna Tel-Drug
  • Vision program is managed by Cigna Vision

Side by Side Comparison of Plans (PDF)

Summaries of Benefits and Coverage

Detailed Summary of Benefits