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Human Resources

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Medical Benefits


CIGNA Telephone Numbers

  • CIGNA Customer Service (located on the back of your ID card): 1-800-CIGNA24 (1-800-244-6224)
  • CIGNA Vision Customer Service: 1-877-478-7557
  • CIGNA Tel-Drug Customer Service (mail order pharmacy program): 1-800-TELDRUG (1-800-835-3784)

Certificates of Coverage


CIGNA Medical Plan Summaries

(For the Six-Month Plan Year from July 1, 2018 through December 31, 2018)


CIGNA Healthcare is the administrator for Pace University's medical plan options. Participants have access to the CIGNA Open Access Plus network, which is a national network. Annual deductibles, plan maximums, etc. are based upon a calendar year.

Highlights of the CIGNA plans:

  • No referrals to see specialists in or outside of the network
  • No requirement to select a Primary Care Physician (although it is recommended for coordination of care)
  • In-network preventive care exams (PDF) are covered at 100%
  • In-network prescription co-payments of: $20 for generic medications, $45 for preferred brand medications, and $70 for non-preferred brand medications, after the calendar year deductible for non-generic prescriptions ($125 per person, $375 for +1 and family) has been satisfied. $0 co-payments for generic preventive medications on this list (PDF).
  • Emergency care is covered 24 hours a day, no matter where the member receives such services (for the Network Core $25 and Network Choice 90/70 plans, the ER co-payment is waived if you or a covered dependent are admitted to the hospital).
  • Access to discounted programs and products to promote a healthy lifestyle through CIGNA Healthy Rewards
  • Pharmacy program (including mail order) is managed by CIGNA Tel-Drug
  • Vision program is managed by CIGNA Vision

Side by Side Comparison of Plans (PDF)

Summaries of Benefits and Coverage

Detailed Summary of Benefits