One important component of the initiative is the use of “servicescapes” to evaluate the physical environments in which Pace University interacts with its customers. The goal of audit is to determine how the physical spaces influence the interaction with students, assessing strengths and weakness, while highlighting the areas where spaces can be improved.
The servicescape audit can be implemented by any department or unit within the University. It is a quick, three-step, do-it-yourself exercise. If you are interested in seeing how your space fares, feel free to download the audit (PDF).