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I Make It Happen

Pace Service Ambassador

A Pace Service Ambassador is a School/Division representative who exemplifies the five core values identified in the I Make It Happen initiative – Accessible, Respectful, Professional, Accountable, and Proactive. This individual has a proven history of providing excellent customer service and creating an exceptional experience to all Pace customers.

As the Pace Service Ambassador, this individual will champion the I Make It Happen service initiative by modeling the service behavior outlined in the five core values and by serving as a trainer for the I Make It Happen Service Training Curriculum.

Recommended Criteria for the Pace Service Ambassador:

  • History of exceptional customer service
  • Knowledge and passion for the I Make It Happen Five Core Values
  • Excellent communication skills
  • Experience and proficiency in presenting to groups
  • Some training experience (internal, on the job) preferred
  • Trendsetter; ability to influence others

All Pace Service Ambassadors are required to complete a Train the Trainer workshop with Human Resources.

Each area should identify Pace Service Ambassador(s) to represent their unit. The Pace Service Ambassador is a crucial role for the success of the I Make It Happen Service Initiative. Please take careful consideration when identifying the individual(s) within your area who will take on this responsibility. Any questions should be directed to the Talent Development department within Human Resources at