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Outlook Web App (OWA) Email and Calendar FAQs

OWA Email FAQ

Will my e-mail be deactivated if I am not registered for classes?

Can I keep my e-mail account after graduation?

Can I search my mailbox

What are the new features found on Outlook Web App (OWA) 2013?

How do I turn on/off Conversation View in Outlook Web App 2013?

How can I view the remaining e-mail quota for my Exchange 2010 e-mail account?

How can I view the remaining e-mail quota for my Exchange 2013 e-mail account?

How do I forward my Pace e-mail?

Can I add a signature to my e-mails?

Is there a size or type limitation for file attachments in an E-mail?

Can I spell-check messages?

Can I forward all messages in a conversation (message thread) at once?

Can I reply to or forward just a single message in a conversation?

I can't always find messages I search for. How does Search work?

What is the "Private computer" checkbox option on the https://email.pace.edu login screen?  Should I leave it checked as private computer?

I forward my Pace Exchange email to an external account. Will some of my emails still be retained in the Exchange Junk Email folder?

Will the emails in my Junk Email folder be automatically deleted after 15 days, as it was with the EOP Quarantine?

How can I designate valid emails in my Junk Email folder as legitimate so they are not sent to the Junk Email folder anymore?

OWA Calendar FAQ

I am a student worker/graduate assistant, how do I access a department shared calendar/inbox?

Does Exchange Calendar have event reminders?

Can I make a meeting private?

How long do past events stay on my Exchange calendar?

Can I set up a recurring meeting?

Email FAQ

What are the new features found on Outlook Web App (OWA) 2013?
OWA 2013 comes in several new features and updated design. Review some of the new features highligted in the Outlook Web App (OWA) 2013 PDF.
 
How do I turn Conversation View On and Off in Outlook Web App 2013?

To turn on conversation view, select the desired folder.  At the top of the Message Pane, below Search, click the dropdown menu next to ITEMS BY DATE.  Then, under the CONVERSATIONS section, click On.

To turn off conversation view, select the desired folder.  At the top of the Message Pane, below Search, click the dropdown menu next to CONVERSATIONS BY DATE.  Then, under the CONVERSATIONS section, click Off.

Note: You can only turn Conversation view on and off one email folder at a time.
  
How can I view the remaining e-mail quota for my Exchange 2010 e-mail account?
Log in to your Student e-mail account (email.pace.edu) and on the left navigation pane, hover your mouse over your name until a pop-up displays with your remaining quota.
How can I view the remaining e-mail quota for my Exchange 2013 e-mail account?
Log in to your Student e-mail account (email.pace.edu). On the top right corner, click your mouse over the gear icon and select Options. On the left side navigation, choose Account. Under Mailbox Usage you will see your remaining quota.
 
I am a student worker/graduate assistant, how do I access a department shared calendar/inbox?
Users must have permissions to open a shared mailbox using Outlook Web Access. You can obtain permissions through your direct report if not already provided.  If the required permission has been granted, complete the following steps to open a shared mailbox in OWA: 
  • sign in to Outlook Web Application (email.pace.edu)
  • select drop-down link displaying your name at the top of right of the window (next to the sign out link)
  • select Open Other Mailbox from drop-down
  • type name of the shared mailbox
  • click Open
Note: The shared mailbox will display in the left navigation area.  For questions or concerns about accessing departmental accounts, please contact the ITS Helpdesk at (914) 773-3333 or pacehelpdesk@pace.edu.
 
Will my e-mail be deactivated if I am not registered for classes?
Students who have not taken any classes within the past 9 months are considered inactive. Thus, your Pace E-mail will be deactivated after the 9 months period.
 
Can I keep my e-mail account after graduation?
Yes. You will be able to continue using your account provided you graduated in good standing with Pace. Please note, if you do not graduate, your Pace E-Mail  will be deactivated after 9 months. Students who have not taken any classes within the past 9 months are considered inactive.
 
Can I search my mailbox?
Yes, you can use the search box at the top of the message pane to search your mailbox.
 
Can I add a signature to my e-mails?
Yes, you can by clicking on Options and selecting See All Options. On the left navigation pane, click on settings. Within Mail Option, under E-mail Signature, enter in the desired signature text. The created signature can be included on message you send, by checking .  Exchange mail does not support rich text formatting or HTML in your signature
 
Is there a size or type limitation for file attachments in an E-mail?
Yes, to help prevent viruses, Exchange won't accept file attachments that are executable files. There's also a 10 MB size limitation for attachments.
 
Can I spell-check messages?
You can check your spelling at any time by clicking Check Spelling at the top of the message you're composing. Misspelled words are highlighted in yellow. Click a misspelled word to see suggestions for similar words.
 
Can I forward all messages in a conversation (message thread) at once?
Yes. Open the conversation, and then click Forward all at the right of the message window.
 
Can I reply to or forward just a single message in a conversation? 
Yes. To reply to or forward a single message in a conversation, open the conversation and select the message to forward. At the bottom of the message card, click Reply or Forward.
 
I can't always find messages I search for. How does Search work?
To search for messages, type a word that the messages contain. Note, however, that Search matches "whole words" only --- that is, it doesn't recognize partial or similar matches. For example, if you search for benefits, Search won't find benefit or benef. Also, Search doesn't recognize special search characters, such as square brackets, parentheses, currency symbols, the ampersand, the pound sign, and asterisks.
By default, Search doesn't look in your Junk E-mail folder. To search within your Spam, click on the Junk E-mail folder. Within the search box, type the word you are searching for.
 
What is the "Private computer" checkbox option on the https://email.pace.edu login screen?  Should I leave it checked as private computer?

On the newly upgraded Outlook Web App (OWA) login page (https://email.pace.edu), there is checkbox labeled "Private computer", which is checked by default.  This setting affects how long it takes before the computer automatically logs out the user after a period of inactivity.  If the checkbox is checked (thus, Private), the computer will log out after 8 hours of inactivity. If the checkbox is not checked (thus, Public), the computer will log out after 15 minutes of inactivity.  This default setting is configured by Microsoft and cannot be changed by our IT staff, although users can deselect the checkbox themselves to designate the computer as public. 

We strongly recommend that users logging into their OWA email account from any shared (public) computer always log out of their account when finished.  This also applies to any systems.

 
How do I forward my Pace e-mail?
Go to adam.pace.edu and, on the right side under Account Management, click on e-mail Forwarding. Log in using your MyPace username and password. Select the "Forward to the following e-mail address" option and enter in your desired e-mail address in the field provided. You may also select the option to leave a copy of forwarded messages on the server, which will keep a copy of the e-mails on the Pace student account. Click the Save Changes button to save your e-mail forwarding settings. Once your changes are saved sucessfully, logout. 
 
I forward my Pace Exchange email to an external account. Will some of my emails still be retained in the Exchange Junk Email folder?
No. If you forward your Exchange email to an external account, all your emails are forwarded by default. Your external email service may or may not filter the emails, so you will need to check that account’s Junk Email folder periodically.
 
Will the emails in my Junk Email folder be automatically deleted after 15 days, as it was with the EOP Quarantine?
No. Currently, emails will remain in your Junk Email folder until you manually delete them or empty the entire folder by right-clicking either the e-mail message or folder and selecting the desired option from the shortcut menu.
 
How can I designate valid emails in my Junk Email folder as legitimate so they are not sent to the Junk Email folder anymore?
From your Outlook Client:
  • click your Junk Email folder to access it
  • right-click any email message that you want marked as not junk.
  • select Junk and click Not Junk from shortcut menu
From your Outlook Web App (http://email.pace.edu):
  • click your Junk E-mail folder to access it
  • right-click any email message that you want marked as not junk.
  • select Junk E-mail and click Mark as Not Junk from shortcut menu
Note: With both options above, any messages marked as Not Junk are moved back to your Inbox or to the folder they were previously in, and the email address is added to the Safe Senders list.
 
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Calendar FAQ

Does Exchange Calendar have event reminders?
Yes, by default, Exchange Calendar displays a pop-up reminder 15 minutes before an event. You change the reminder time by editing the settings for your calendar.

Can I set up a recurring meeting?
Yes, Exchange Calendar fully supports recurring meetings. To set one up, in your meeting request, select the Repeat icon from the top. Select the appropriate time and settings. Once you have selected your options, click OK. 

How long do past events stay on my Exchange calendar?
Your past events remain on your calendar forever, unless you delete them. If you want to view past events, make sure you wait a few seconds for Exchange Calendar to retrieve them for the date you select.

Can I make a meeting private?
Yes, Exchange Calendar has privacy settings. In the event details, check the box marked as Private so others cannot see the name of the event and its details.

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