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Windows 10 Migration FAQs

Below are frequently asked questions regarding Windows 10 and Pace’s migration to Microsoft’s latest operating system.

Q. What is Windows 10?

A.  Windows 10 is Microsoft’s latest operating system formally released in July, 2015.  It is the successor to Windows 8.1.

Q.  What operating system am I currently using on my Pace desktop or laptop?

A.  Most Pace users are currently running Windows 7; Pace’s last Windows operating system to be standardized.

Q.  What happened to Windows 8 and 8.1?

A.  Windows 8 & 8.1 were not standardized by ITS and were never formally deployed.  The operating system strayed too far from Windows 7 in terms of interface and usability.  Therefore, Windows 8 and 8.1 were skipped by ITS in favor of Windows 10 which offered a similar experience for Windows 7 users.

Q.  Why is Pace moving to Windows 10?

A.  Microsoft will end support for Windows 7 on January 14th, 2020.  This means Microsoft will no longer provide updates and patches for Windows 7 making the operating system vulnerable to hacks and exploits to those who are still using it.

Q.  I am a Mac user, does this affect me?

A.  In most cases, no, this move does not affect Mac users.  However, if you are using a virtual machine or Boot Camp on your Mac to run Windows 7, you will need to upgrade. 

Q.  When will I be upgraded to Windows 10?

A.  Most users will receive Windows 10 at the time of their University Computer Replacement (UR).  Those wishing to receive Windows 10 prior to their UR can submit a help desk ticket at or call the ITS Help Desk at 914-773-3333.  Due to high call volumes and University Replacement prioritization, your ticket may not be able to be fulfilled at your requested time.

Q.  When will classrooms be upgraded to Windows 10?

A.  All computer labs and classrooms will be upgraded to Windows 10 during summer, 2018

Q.  What can I expect from Windows 10 when I am upgraded?

A.  The biggest change you will see in Windows 10 is the user interface.  The Start Menu and Taskbar have been revamped and shortcuts/buttons may appear in slightly different places as well as new ones being added.  In combination with newer hardware received through the University Replacement Program and departmental purchases, you will experience faster performance.  Overall, the Windows functionality is still the same.  Programs you have been using such as Outlook, Word, and Excel will not change when run on Windows 10.  Notable new features are highlighted in the PowerPoint presentation, downloadable on this page.

Q.  If Windows 10 was released in July, 2015, why is Pace only now moving to Windows 10?

A.  Although there are benefits to early adoption of software, it is good practice to allow operating systems an extended period of time to prove stability and usability.  In addition, third party developers may not have their software fully compatible with a new operating system come its release date.  Therefore, ITS waited to standardize Windows 10 until August, 2017.