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Self Help Guides

ITS supports faculty, staff and students in their use of technology by providing useful ready reference documents, online self-help resources, and video tutorials for commonly used application packages.

Eligibility

Students, Faculty, and Staff

How to Get this Service

The resources below offer useful technical support to current students, faculty and staff.


Faculty/Staff

Students

Email

Microsoft Office

Windows/ Macintosh

Network/ Wireless/ Internet Access

Spam, Spyware and Virus

Tips, Tricks and Other Useful Information

How To's and FAQ

Technology Teaching Tools

Resources

Mobile Devices

Microsoft Lync Online Training

Remote Access

  Faculty/Staff   Students
Uploading Your Course Syllabus in Blackboard How to Upload to Webpage.Pace.Edu Using FireFTP
Using Outlook Web Access How to Upload to Webpage.Pace.Edu Using FileZilla
Best Practices for Outlook 2010 How to Upload to Webpage.Pace.Edu Using Core FTP
Managing Junk E-mail Folder in Outlook 2010 MiniTab Resources
Managing Department and Organization Mailboxes in Outlook 2013 Pace Help Desk Ticketing System
Web Help Desk Technician Guide Web File System: wfs.pace.edu
SharePoint 2010  
LanFax  
ListServ  
   
 
  Email   Microsoft Office
MS Outlook 2013: (Microsoft Self-Paced Videos) MS Office for Windows 2013: (Microsoft Self-Paced Videos)
Make the switch to Outlook 2013
Outlook 2013 Email Basics Excel 2013
  PowerPoint 2013
  Access 2013
   
MS Outlook Calendar
Create an appointment
MS Office for Windows 2013: (Quick Start Guides)
Access 2013
Calendar views Excel 2013
Create a meeting PowerPoint 2013
Use the Scheduling AssistantShare your calendar Publisher 2013
  Word 2013
MS Outlook 2013: (Microsoft Self-Paced Videos)
Make the switch to Outlook 2013
 
A first look at Outlook 2013  
Create an appointment  
 
 
 
Outlook 2013 Quick Start Guide  
   
   
 
  Windows/ Macintosh   Network/ Wireless/ Internet Access
Getting around the desktop Virtual Private Network
Finding your files VPN OS Support
Mac Tutorials: Remote Desktop
Online Videos and Training Guides PACE-WIFI
  Mapping a Network Drive
  Upgrading to Internet Explorer 11
  Wireless Setup for Mobile Devices
  Pace Drupal 101
   
  Spam, Spyware and Virus Tips, Tricks and Other Useful Information
Spam Alert IT Security Tips
Email Filtering  
Outlook's Junk Email Filter FAQs  
   
 
  How To's and FAQ Technology Teaching Tools
Accounts Services Blackboard Collaborate
ePortfolio Digital Measures
Student Printing Digital Storytelling
   
 
  Resources Mobile Devices
Apps/Download/Account Management Apple iPad Pace Setup Guide
Mobile Webpage Apple iPad User Guide
MyPace Mobile Blackberry Smartphones Documentation Page
MyPace Portal Accounts  /   Video Blackberry Bible: Everything to Know About Your RIM Smartphone
Schedule Explorer Mobile Device Setup Information Page
  Cell phone Procedure and Order Form

 

Microsoft Skype for Business Online Training Remote Access
Microsoft Lync unified communications solution AnyConnect VPN: Windows 7, and Mac (32-bit & 64-bit)
MS Lync Conferencing Remote Desktop for MAC
General MS Lync Questions  

Support

Contact the ITS Help Desk

UTelephone: 914-773-3333
UToll Free: 1-855-722-3487
ME-mail: pacehelpdesk@pace.edu
GOnline: help.pace.edu
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