FREQUENTLY ASKED QUESTIONS
Use our free Interlibrary Loan service to obtain items that the Pace University Library does not own. You will need to create an account before using the service. The following FAQ should answer your questions about this service.
- What is ILLIAD?
- Who can use ILLIAD?
- Does it cost me anything?
- How do I use the service?
- Why do I need to create a separate account?
- What if I forget my username or password?
- What are the security issues?
- How long can I keep the items I borrow?
- How long does it take for an item to be delivered?
- Who should I call in case of problems?
What is ILLIAD?
Illiad stands for Interlibrary Loan Internet Accessible Database. It is an electronic system that integrates the borrowing, lending, and delivery of all interlibrary loan materials such as books, theses and dissertations, as well as photocopies of articles requested by individual users or institutions. Users may track the status of all their requests and, in many cases, access their documents electronically, 24 hours a day, for as long as the users are valid patrons of the Pace University Library.
Who can use ILLIAD?
All current Pace University students, faculty and staff are entitled to this service. An authentication process is used to determine if a patron is eligible to use the service. Eligibility is determined by the patron’s Pace University registration status.
Does it cost me anything?
In general, the service is free to valid patrons, and any costs are assumed by the Pace Libraries. The exception is dissertations, which are often not available for borrowing and must be purchased. In that case, the patron may either purchase the dissertation directly or the library will handle the transaction and pass the cost on to the patron. We will never purchase a dissertation for you without asking you first.
First, create a profile. This will allow you to access all the services that ILLIAD offers. Your profile is linked to the student record maintained by the Library Online System.
Once you log into the ILLiad system, you can fill out the form to request the items you want to borrow. The Pace ILL department will process your request and track it through the system until you either receive your item or we determine that it cannot be borrowed.
Why do I need to create a separate account?
ILLiad is a third-party system that Pace participates in. Therefore, it requires a separate login. Be aware that you will not be able to access the ILLIAD service if authentication fails. Please remember your username and password. Keep them in a place where you can always retrieve them for fast access to the ILLIAD System.
What if I forgot my password?
Your password can be reset. Contact the ILL office at your home library. See contact information below.
What are the security issues?
As with any web-based application, data that you enter when you create your account is temporarily cached (which generates a history file on the local work station). If you use a public work station to create your profile we advise you to do the following:
- delete from the browser history file any pages that contain personal information, or clear the registration form you just used to create the profile
- exit the web browser before leaving the station
- don’t forget to log out of your user account at the work station
How long can I keep the items I borrow?
Lending periods are determined by the lending library, so they vary, but a standard borrowing period is usually around four weeks. Most but not all libraries permit renewals. All libraries have the right to recall items at any time. If an item that you have borrowed is recalled by the lending library, we will contact you and ask you to return it. If you do not return it by the specified date, you will accumulate fines of one dollar per day.
Articles that are delivered electronically remain in your ILLiad account for 30 days, during which time you may download them for your own use. After 30 days, the articles are deleted from your account.
How long does it take for an item to be delivered?
That depends upon the item. An article ordered through electronic delivery is usually available within one or two business days, but a book that needs to be sent through the mail can take much longer. If you are ordering a book through ILLiad you should generally assume it will take a minimum of one week to arrive.
Who should I call in case of problems?
New York - Interlibrary Loan Service - 212.346.1734 or email firstname.lastname@example.org
Pleasantville - Interlibrary Loan Service - 914-773-3853 or email email@example.com White Plains - Interlibrary Loan Service - 914-422-4384 or email firstname.lastname@example.org