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OSS: Concierge to Pace Students

News Story

Have a question and not sure where to get it answered? Need help navigating or taking advantage of resources at the University? Consider the Office for Student Success at your service.

The Office for Student Success (OSS) is a one-stop-shop for troubleshooting challenges students face, identifying opportunities for student advancement and support, as well as a guide to the institution as a whole. Sound sort of abstract? It doesn’t need to be. Think of OSS as a concierge to all of Pace’s academic and administrative departments—they can point students in the right direction, evaluate your progress, and help you to navigate and take advantage of resources at the University.

For Lubin Quantitative Business Analysis student Lauren Carter ’16, coming back to school was a priority; however she had to quit a job where she was making decent money to realize her dream. After a financial aid error, Carter realized that she wasn’t able to afford continuing her studies at Pace. That’s when her academic adviser referred her to the Office for Student Success.

“I didn’t think I was going to be able to stay. I said ‘I don’t know how I’m going to do this. It looks like I’m going to have to transfer.’ My adviser said ‘Try Jenny Ko [Associate Director for the Office for Student Success], you have great grades. Pace should be able to accommodate you, assist you.’ I met with Jenny and she did just that. She interviewed me, talked to me about my major, career goals, GPA, and financial assistance,” explains Carter. “I was able to get endowed scholarships and keep them as long as I maintain my GPA. I was able to go to the annual alumni scholarship awards dinner and even meet with one of my donors to thank him for the support.”

OSS works hand-in-hand with many constituencies, bringing resources together for Pace students so that they are empowered to make the most of their education. Some resources include transfer student services, veterans affairs, the undergraduate student-faculty research program, prestigious scholarships and fellowships, Partnership for Advising Excellence (PAX), and more.

Since working with Jenny Ko and the Office for Student Success, Carter has taken what she learned from her experience and is now working in partnership with OSS to give back to the Pace Community.

“I’m starting an organization—Black T.I.E.—to help mitigate issues around minority retention. There’s a dramatic disparity between overall retention rates and the retention rates of minorities,” she says. “We want to increase student engagement and increase the positive experiences they have. We’re going to help on the professional side—seeking out internships opportunities and so on.”

If you don’t know where to go for answers to your questions or are unsure of the next step to take, OSS will help ensure that you have all the tools you need to succeed at Pace. Contact them at (212) 346-1915 or at An adviser will follow up with you within one business day.

To learn more about all that the Office for Student Success has to offer, visit