Andrew Coggins | PACE UNIVERSITY
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Marketwatch featured Professor Dr. Andrew Coggins in "Cruise operators took a deep bruising from COVID-19, but history says they will recover"
Marketwatch featured Professor Dr. Andrew Coggins in "Cruise operators took a deep bruising from COVID-19, but history says they will recover"
Cruise companies are considering many changes in how passengers are boarded and to the onboard experience, to make their guests feel safer. Dr. Andrew Coggins, Jr., a professor at Pace University’s Lubin School of Business, said cruises will be cleaning more, reducing capacity, spacing out the restaurant, beefing up the filtration systems and using ultraviolet cleaning tools.
The buffet, a longtime favorite of cruisers, may “go away altogether.”
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Financial Post featured Lubin Professor Andrew Coggins in "Cruises Are Coming Back. Here's What They'll Look Like"
Financial Post featured Lubin Professor Andrew Coggins in "Cruises Are Coming Back. Here's What They'll Look Like"
“It’s a lot like what happened immediately after 9/11,” says Andrew Coggins, a cruise expert and professor of management at the Lubin School of Business at Pace University. “Back then, ports of call suddenly became home ports because people were reluctant to fly.” In other words, cruise companies are diversifying departure points so more consumers can board a ship without having to board a plane.
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Al Jazeera featured Lubin Professor Andrew Coggins in "Cruise lines face legal storm over coronavirus outbreaks"
Al Jazeera featured Lubin Professor Andrew Coggins in "Cruise lines face legal storm over coronavirus outbreaks"
"People like cruising. The industry has over 90-percent satisfaction rate," said Andrew Coggins, professor of management at the Lubin School of Business at Pace University.
However, cruise lines will still have to undertake a lot of education on new safety protocols, he said.
"Though the industry is resilient, we are in uncharted waters," he added. "But once we start to come out of this, the industry will slowly start to pick up again and then once the vaccine is developed, we should see a return to previous numbers."
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Forbes featured Lubin Professor Andrew Coggins in "Cruise Line Industry Chaos Threatens Broadway Licensing Revenue"
Forbes featured Lubin Professor Andrew Coggins in "Cruise Line Industry Chaos Threatens Broadway Licensing Revenue"
“I can see them making [revues] and song collections free and charging a nominal fee for the full-blown shows,” commented Pace University hospitality professor Andrew Coggins. “Their competition is Las Vegas and Orlando, so they have to deliver a quality entertainment product,” he explained.
“The art is to have the right mix of free and extra charge,” Coggins said.
While executives from Norwegian Cruise Line declined to discuss the future of its licensed musicals, there appear to be few safe harbors for Broadway investors nowadays.
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KCBS featured Lubin Professor Andrew Coggins in "Carnival Cruise Line Prepares To Resume Trips In August"
KCBS featured Lubin Professor Andrew Coggins in "Carnival Cruise Line Prepares To Resume Trips In August"
“I think the customer base may trend a little bit younger, if seniors feel that cruising is unsafe,” says Dr. Andrew Coggins, cruise industry analyst and professor at Pace University.
Despite the low prices, Dr. Coggins says cruise lines will face a major uphill battle after several high profile coronavirus outbreak on board cruise ships early in the pandemic. Seven outbreaks have been tied to ships owned by the Carnival Corp.
Thousands of passengers and crew members were stuck aboard the Carnival-owned Grand Princess cruise ship in March after California’s first coronavirus death was connected to the ship.
The idea of being isolated aboard a cruise ship with thousands of strangers is a frightening prospect for many.
“They’re going to have to educate the public on their heating, ventilation and air conditioning systems,” says Dr. Coggins. It will take a significant publicity campaign to ensure customers that the ships are safe. “How rapidly the air is interchanged throughout the ship, and that it’s not like you’re in a box that’s sealed and you can catch germs quite easily.”
Dr. Coggins says screenings will likely be required for anyone coming aboard the ship.
Carnival says it is using this period of no sailings to add protocols to ensure safety.
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Christian Science Monitor featured Lubin Professor Andrew Coggins in "Will cruise industry recover? Some passengers yearn to reboard."
Christian Science Monitor featured Lubin Professor Andrew Coggins in "Will cruise industry recover? Some passengers yearn to reboard."
“It’s not just the cruise ships. Are people willing to travel? Are people willing to go to restaurants? Movie theaters? If they’re not prepared to do those things then they’re not getting on cruise ships,” says Andrew Coggins, a professor of management at Pace University who studies the industry.