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Business Know-How featured Marketing Professor Larry Chiagouris in "Can Social Media Benefit Your Business?"

08/17/2020

Business Know-How featured Marketing Professor Larry Chiagouris in "Can Social Media Benefit Your Business?"

(Updated)

Larry Chiagouris, a professor of marketing at Pace University tells the WSJ that, "The hype right now exceeds the reality." But recent statistics are showing despite the hype, business owners are in fact implementing some sort of social media efforts.

Read the full Business Know-How article.

 

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ACM featured Lubin Marketing Professor Larry Chiagouris in "Apparently, size does matter"

08/13/2020

ACM featured Lubin Marketing Professor Larry Chiagouris in "Apparently, size does matter"

Larry Chiagouris, a professor of marketing at Pace University, agrees. "As products take on higher levels of perceived risk, prospective consumers can be expected to engage in more information search activities, resulting in better buying decisions, regardless of the device that is used. Mobile is often simply the first contact, which leads the prospective consumer to access other devices, computers and tablets, in order to obtain more information related to their potential purchase."

Read the full ACM article.

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Credit Donkey featured Lubin School of Business Professor Dr. Larry Chiagouris in "Mattress Buying Guide"

07/08/2020

Credit Donkey featured Lubin School of Business Professor Dr. Larry Chiagouris in "Mattress Buying Guide"

Should you buy a mattress online or in store?

It is a personal preference, but it is also a matter of how healthy an individual is and what they do for a living.

If someone has a medical condition, such as a problem with their back, it is best to try out the mattress in a store. If someone is an athlete or makes his or her living by doing physical labor, the same is true.

For many people however, online is a great option.

Read the full Credit Donkey article.

 

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AFP featured Pace Lubin School of Business Marketing Professor Larry Chiagouris in "As Facebook ad boycott enters new phase, impact unclear"

06/30/2020

AFP featured Pace Lubin School of Business Marketing Professor Larry Chiagouris in "As Facebook ad boycott enters new phase, impact unclear"

The advertiser boycott of Facebook has morphed into a global digital activist campaign aimed at curbing hateful and toxic content on the social media giant. But its impact remains unclear.

The unprecedented move has been joined by major brands like Unilever, Starbucks, Levis and Coca-Cola, with nearly 200 firms pausing advertising on the world’s leading social network, and has wiped out billions in Facebook’s market value.

Some companies have signed on to the #StopHateForProfit campaign organized by social justice activists, while others have simply acted on their own to avoid the toxic atmosphere of Facebook.

Ford, for example said it would pause all social media advertising to “re-evaluate our presence on these platforms,” adding that “content that includes hate speech, violence and racial injustice on social platforms needs to be eradicated.”

The boycott gained momentum amid the latest civil unrest as activists have pressed Facebook to be more aggressive in curbing racism and inflammatory content, including from President Donald Trump.

“We’ve entered a totally new era of digital activism,” said Greg Sterling, a digital marketing analyst and contributing editor at Search Engine Land.

“Non-profit groups are appealing to advertisers to police social media, given the general reluctance or refusal of the companies to do so themselves. Indeed, all social media will be compelled to re-examine and adjust or adopt new policies that don’t permit hate and racism to proliferate.”

Michelle Amazeen, a Boston University professor of communication, said the latest action “suggests that social media need to take this issue seriously or it’s going to affect their bottom line.”

Amazeen added that the movement highlights that “long overdue pressure is finally mounting on social media platforms to be accountable gatekeepers and stop promoting hate and violence for profit.”

– Tumbling value –

The wave of announcements last week sent Facebook shares tumbling, leading to a loss of some $50 billion in market value, with a partial bounceback on Monday.

Facebook appeared to respond Friday by announcing it would ban a “wider category of hateful content” in ads.

Chief executive Mark Zuckerberg said Facebook also would add tags to posts that are “newsworthy” but violate platform rules — following the lead of Twitter, which has used such labels on tweets from Trump.

Facebook has said it has invested heavily in efforts to stem racism in the wake of civil unrest triggered by the May 25 killing of African American George Floyd at the hands of Minneapolis police.

– 7 million advertisers –

Despite the boycott, Facebook boasts some seven million advertisers on its network, with the vast majority small- and medium-sized businesses.

Larry Chiagouris, a Pace University marketing professor, said most brand boycotts in recent years have fizzled out as initial enthusiasm fades.

Chiagouris said Facebook worldwide is likely to remain attractive for advertisers with no signs of a major decline in its audience.

The boycott “may lead to a softening of Facebook revenues a bit, but it will bounce back,” he said.
“Rightly or wrongly, people are still in love with their Facebook accounts.”

Morningstar equity analyst Ali Mogharabi agreed that Facebook is likely to see only a minimal financial hit.

“We anticipate that most of the advertisers will return to Facebook given its more than 2.6 billion users. In the meantime, Facebook can take steps to demonstrate it will reduce hate speech further on the platform; although more content oversight could bring more regulatory risks to the forefront.”

The boycott campaign, which has included the NAACP, Color of Change and the Anti-Defamation League, said it wants to keep the pressure on Facebook despite the changes announced last week

“None of these initial steps will make a significant dent in the persistent hate and racism so prevalent on the largest social media platform on the planet,” the coalition said in a statement Monday.

The group is pressing for a top-level executive “with deep civil rights expertise” to monitor Facebook’s policies for discrimination and bias and an independent audit of “hate and misinformation.”

Read the AFP article.

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The Associated Press featured Lubin School of Business Professor Larry Chiagouris in "Starbucks creates own Black Lives Matter shirt for employees"

06/15/2020

The Associated Press featured Lubin School of Business Professor Larry Chiagouris in "Starbucks creates own Black Lives Matter shirt for employees"

Pace University marketing professor Larry Chiagouris said while the flip-flop on Black Lives Matter gear conveys the company buckled under pressure and could lead to a backlash, he doesn’t expect any lasting damage to the brand since it has demonstrated that it has tried to do the right thing in other ways, like the $1 million fund or the anti-bias training. “Most people will give them another chance, they’ll continue to work there and buy their coffee there,” he said.

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Ad Week featured Lubin Marketing Professor Larry Chiagouris in "There’s No Graceful Way to Update a Controversial Mascot"

05/15/2020

Ad Week featured Lubin Marketing Professor Larry Chiagouris in "There’s No Graceful Way to Update a Controversial Mascot"

“Many brands have given up on keeping these fictitious characters fresh and relevant,” added Larry Chiagouris, professor of marketing at Pace University.

Read the full Ad Week article.

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