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Paul Dampier | PACE UNIVERSITY

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Marketscale featured CIO Paul Dampier in "How Campus CIOs can Keep Up With Rising WiFi and Connectivity Demands"

11/30/2020

Marketscale featured CIO Paul Dampier in "How Campus CIOs can Keep Up With Rising WiFi and Connectivity Demands"

If colleges and universities want to achieve their strategic goals in the digital era, they need a reliable, high-speed network infrastructure. But with the demands on campus networks growing exponentially, how can higher-education CIOs stay ahead of these requirements and plan effectively for future needs? At Pace University in New York, CIO Paul Dampier and his staff maintain close contact with the university’s 13,000-plus students and faculty through multiple means to determine IT infrastructure needs. “Our customers’ needs change frequently,” Dampier observes. “Working closely with them enables IT to be more responsive.”

Read the full Marketscale article.

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eCampus News featured CIO Paul Dampier in "How campus CIOs can keep up with rising network demands"

11/18/2020

eCampus News featured CIO Paul Dampier in "How campus CIOs can keep up with rising network demands"

Campus CIOs can successfully anticipate infrastructure requirements and stay ahead of the demand by studying trends and understanding the needs of their campus community.

At Pace University in New York, CIO Paul Dampier and his staff maintain close contact with the university’s 13,000-plus students and faculty through multiple means to determine IT infrastructure needs. “Our customers’ needs change frequently,” Dampier observes. “Working closely with them enables IT to be more responsive.”

Representatives from the IT department meet every week with the major administrative functions of the university to discuss current needs and areas for future growth. At least once a semester, IT also meets with the dean of students, the senior residential leadership team, and faculty technology committees for each campus. In addition, student employees make up about a quarter of the FTE workforce within the IT department, and IT staff rely on their feedback to understand the needs of students. “Their feedback is invaluable,” Dampier says.

Pace University had also been experiencing 20-percent increases in network traffic each year before the pandemic. “Our bandwidth needs increase [dramatically] each academic year as new students bring in their latest technical devices,” Dampier says. “I used to think two or three devices [for each student] was extreme, but now that number is into double digits.”

Read the full eCampus News article.