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Office For Student Success

Office for Student Success Staff

The Office for Student Success welcomes collaboration with faculty and staff members across the university on all types of initiatives and programming. If you are interested in working with our office on efforts pertaining to the student experience, please contact any of the following:


Sue Maxam, Ed.D.; Assistant Vice President for Undergraduate Education
PLV: Mortola Library, 3rd Floor / NYC: One Place Plaza, Y20
(914) 773-3849 or (212) 346-1208; smaxam@pace.edu

Dr. Sue Maxam has been working with and advising students at Pace since 1989. She started working in the Division for Student Success almost ten years ago. She oversees the Division for Student Success, which is comprised of the Office for Student Success and the Center for Academic Excellence. The division helps adjust and acclimate students with college life at Pace while connecting them with such University services/programs as first-year experience programs; and academic advising (including for those who are undecided about a major). Other programs and services that the Division connects students with are Convocation; undergraduate student-faculty research; tutoring; academic coaching and support programs; mentoring initiatives; Women’s Empowerment Network; scholarship and fellowship opportunities; peer leadership; and sophomore engagement.

Dr. Maxam is enthusiastic about guiding and interacting with students. As she states, “Every single student is special and has something unique to offer the Pace community so I truly enjoy getting to know (and learn from!) as many of them as possible!” She also shares her advice with students. “I encourage students to take risks, go out of their comfort zones, connect with others in the Pace community (fellow students, faculty and staff!), and become engaged!”

In addition, Dr. Maxam enjoys working with her colleagues and thinks highly of them. “They are very passionate, committed and student centered, in addition to having incredibly positive attitudes!”

Dr. Maxam received her undergraduate degree from Friends World College and went on for her master’s degree at New York University. She attended Union Institute & University for her doctorate in Higher Education Leadership with a focus on social justice.

If you want to learn more about becoming active on campus, or if you have questions, concerns or compliments about your experience at Pace, Dr. Maxam encourages you to contact her. Her email address is smaxam@pace.edu.


Jenny Irwin; Director
One Pace Plaza, Y21
(212) 346-158; jirwin@pace.edu

Jenny Ko has been with Pace University since 2012 and has been working in the Office for Student Success (OSS) since spring 2013. As the Director of OSS, she oversees the programs and initiatives of the office, plans and coordinates Commencement, and advises students on a wide variety of issues. Jenny is thrilled to be a part of OSS where she has the opportunity to get to know Pace's amazing students and feels lucky to work with a team of such passionate and positive people.

Jenny tells students, “It's OK to not understand something, be confused, or feel a bit lost. Don't be afraid to ask questions and seek out help - that's what we're here for."

Before coming to Pace, Jenny worked in many different fields, magazine editorial, public relations, teaching, recruiting and event planning for a circus school. When she is not working in the Office for Student Success, she enjoys spending time with her family and friends, reading, writing, and learning/performing circus and aerial arts.

Jenny graduated from Syracuse University with a B.S. in Magazine Journalism and minors in Theater and Psychology. She earned her M.A. in TESOL, K-12, from Teacher’s College, Columbia University.


Jen Crespo, Student Sucess Coordinator
One Pace Plaza, Y21
(212) 346-1962; jcrespo@pace.edu

Jen Crespo has been the Student Success Coordinator in the Office for Student Success (OSS) since February of 2016, and has myriad roles in the Office. She oversees different areas of Commencement, such as the New York City Cap and Gown Distribution. Jen also heads the Summer Scholars Summer Program and the First-Generation Mentor Program. She works with Jenny Iwrin, who is the Director of OSS on the College Immersion Summer Program, teaches UNV 101 and advises undecided first - year students. In addition, she guides students at New Student Orientation on how to be successful in college with a top 10 successful tips presentation. She also advises the Women’s Empowerment Network (WEN) and mentors students within the Leadership, Engagement and Action Program (LEAP). Jen is also the staff advisor to Spoon University, a student organization that serves as an everyday food resource for the current generation.

Jen shares what she loves the most about working in the Office for Student Success. “I love meeting and working with all the students, they’re all so unique and at a different points in their college career.” She is also happy to see how students have progressed throughout their college journey. “Seeing them blossom from a first-year student to juniors and seniors and how much they grow in a short amount of time is amazing to watch. We see them coming in as teenagers and leave as young adults, and it’s so rewarding.” She also provides important tips for students. “Make sure to use your voice, express yourself and stand up for yourself when needed. Remember, college is a learning curve for everyone, it doesn’t matter where you are on the curve, what matters is that you finish!”

In her spare time, Jen enjoys cooking, traveling and spending time with her 2 year - old Frenchie, Ellie. She also highlights that her “dream is to have a food truck one day.”Before working in the Office for Student Success, Jennifer worked in different departments on the Westchester and New York City Campuses, such as Special Events, Residential Life, and Student Development & Campus Activities. She attended Pace University on the Pleasantville campus for her Bachelor’s and Master’s degrees. Her Bachelor’s degree is in Applied Psychology & Human Relations/French, and her Master’s degree is in Mental Health Counseling.


Ronit Kapoor; Student Success Assistant

Ronit Kapoor has been a Student Success Assistant in the Office for Student Success since March of 2010. His main functions in the Office are research and writing. He assists in the development and implementation of different programs and initiatives at Pace and has developed information guides and handouts for students. Additionally, he has contributed content to the Office for Student Success’ website. Ronit also helps with the Undergraduate Research Program, assisting with the blog posts written for the program, and he has helped out with different events for Pace, such as Commencement cap and gown distributions, Convocation and the Undergraduate Research Showcase.

What he relishes about the Office for Student Success are the people he works with, whom he feels have been friendly and helpful. He is also thrilled that he has the opportunity to pursue his passions for research and writing and educating and guiding students.

Ronit advises that students get involved in different activities and clubs on campus. This will help them pursue and learn more about their interests. He also recommends that they make use of the different services on campus, such as Financial Aid and Career Services.

When Ronit is not working in the Office for Student Success, he loves spending time with friends and family. He also enjoys traveling and reading.

Ronit earned his B.A in Biology and his M.B.A from Pace University.