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Office For Student Success

Office for Student Success Staff

The Office for Student Success welcomes collaboration with faculty and staff members across the university on all types of initiatives and programming. If you are interested in working with our office on efforts pertaining to the student experience, please contact any of the following:

Sue Maxam, Ed.D.; Assistant Vice President for Undergraduate Education
PLV: Mortola Library, 3rd Floor / NYC: One Place Plaza, Y20 
(914) 773-3849 or (212) 346-1208;
Dr. Sue Maxam has been working with and advising students at Pace since 1989. She started working in the Division for Student Success almost ten years ago. She oversees the Division for Student Success which is comprised of the Office for Student Success, First Year Experience Office, Tutoring Center, Advising Center for Exploring Majors, and the CAP Program. The division helps adjust and acclimate students with college life at Pace while connecting them with such University services/programs as first-year experience programs; and academic advising (including for those who are undecided about a major). Other programs and services that the Division connects students with are Convocation; undergraduate student-faculty research; tutoring; academic coaching and support programs; mentoring initiatives; Women’s Empowerment Network; scholarship and fellowship opportunities; peer leadership; and sophomore engagement.
Dr. Maxam is enthusiastic about guiding and interacting with students. As she states, “Every single student is special and has something unique to offer the Pace community so I truly enjoy getting to know (and learn from!) as many of them as possible!” She also shares her advice with students. “I encourage students to take risks, go out of their comfort zones, connect with others in the Pace community (fellow students, faculty and staff!), and become engaged!”
In addition, Dr. Maxam enjoys working with her colleagues and thinks highly of them. “They are very passionate, committed and student centered, in addition to having incredibly positive attitudes!”
Dr. Maxam received her undergraduate degree from Friends World College and went on for her master’s degree at New York University. She attended Union Institute & University for her doctorate in Higher Education Leadership with a focus on social justice.
If you want to learn more about becoming active on campus, or if you have questions, concerns or compliments about your experience at Pace, Dr. Maxam encourages you to contact her. Her email address is

Jenny Ko; Director
One Pace Plaza, Y21
(212) 346-158;
Jenny Ko has been with Pace University since 2012 and has been working in the Office for Student Success (OSS) since spring 2013. As the Director of OSS, she oversees the programs and initiatives of the office, plans and coordinates Commencement, and advises students on a wide variety of issues. Jenny is thrilled to be a part of OSS where she has the opportunity to get to know Pace's amazing students and feels lucky to work with a team of such passionate and positive people. 
Jenny tells students, “It's OK to not understand something, be confused, or feel a bit lost. Don't be afraid to ask questions and seek out help - that's what we're here for."
Before coming to Pace, Jenny worked in many different fields, magazine editorial, public relations, teaching, recruiting and event planning for a circus school. When she is not working in the Office for Student Success, she enjoys spending time with her family and friends, reading, writing, and learning/performing circus and aerial arts.
Jenny graduated from Syracuse University with a B.S. in Magazine Journalism and minors in Theater and Psychology. She earned her M.A. in TESOL, K-12, from Teacher’s College, Columbia University. 

Omnia Khamis; Student Engagement and Retention Specialist
One Pace Plaza, Y21
(212) 346-1282;
Omnia Khamis is the Student Retention and Engagement Specialist in the Office for Student Success. She started working in OSS in the summer of 2014, two months after she graduated from Pace. Omnia leads programs such as the Women's Empowerment Network and Setters Study Nights. She also provides one-on-on advising to students who are not sure of where to go and whom to talk to regarding different issues and concerns.
Omnia is excited to work in OSS and is enthusiastic about working with her fellow staff members. “I love my team! They are the best people to work with because they are just as passionate as I am about the students and their success. We absolutely love working for the Pace community.”
She also shares her advice with students, “If you want to have it all, you have to give your all. Give 100% to your community, and it will reward you in ways you can’t imagine!”
Omnia earned her degree in International Management and Entrepreneurship from the Lubin School of Business on the New York City campus. Omnia states, “I loved every moment of my undergraduate career at Pace!”

Jen Crespo, Program Coordinator
One Pace Plaza, Y21
(212) 346-1962; 
Jen Crespo is the Program Coordinator in the Office for Student Success, where she works on projects such as Commencement, the Student-Faculty Undergraduate Research Program, and much more. She also serves as the staff adviser to Spoon University, a student organization focused on being an everyday food resource for our generation. Jen started working in OSS in the Spring of 2016, but she has been a long time face of Pace. She has been with Pace since 2002, when she started her undergraduate career. Since then, Jen has worked in various departments, both on the Westchester and New York City Campues, including Special Events, Residential Life, and Student Development & Campus Activities.
Jen has always had a passion for higher education and loves supporting students in any way she can. Jen is also a double Pace Alum, who earned her B.A. in Applied Psychology and French and her M.S. in Mental Health Counseling. 

Dolores Alfieri; Assistant Program Coordinator
One Pace Plaza, Y21
(212) 346-1129;
Dolores Alfieri has been the Assistant Program Coordinator in the Division for Student Success since March of 2014. She is in charge of coordinating and running two major programs: The Office of Prestigious Fellowships and Awards, and the Summer Scholars Institute. Through Prestigious Fellowships and Awards, she serves as a fellowship advisor and assists students in choosing and applying for some of the most competitive and illustrious awards in the nation.  As coordinator of the Summer Scholars Institute, she oversees dozens of international and domestic high school students, as well as the Pace students who serve as their leaders. These high school students come to Pace for two weeks each summer to experience and learn about city and college life.
Dolores remarks that what she enjoys about working in the Division for Student Success is that she gets to “make a real impact on the lives of the students [she advises].” She also relishes is the people she works with and states they are, “some of the best people I know.”
Dolores wants students to know the importance of practicality as they pursue their passions. “People will tell you to follow your heart and your dreams, and I certainly advise the same, but dreaming will not get you very far in this world without pragmatism. You’ll run out of steam before you get there, just trying to support yourself. My advice is to be sure to fuse both, and then you will be unstoppable. As Patti Smith wrote, ‘In art and dream may you proceed with abandon. In life may you proceed with balance and stealth.”’
Dolores is a graduate of Arizona State University. 

Ronit Kapoor; Student Success Assistant
Ronit Kapoor has been a Student Success Assistant in the Office for Student Success since March of 2010. His main functions in the Office are research and writing. He assists in the development and implementation of different programs and initiatives at Pace and has developed information guides and handouts for students. Additionally, he has contributed content to the Office for Student Success’ website. Ronit also helps with the Undergraduate Research Program, assisting with the blog posts written for the program, and he has helped out with different events for Pace, such as Commencement cap and gown distributions, Convocation and the Undergraduate Research Showcase.
What he relishes about the Office for Student Success are the people he works with, whom he feels have been friendly and helpful. He is also thrilled that he has the opportunity to pursue his passions for research and writing and educating and guiding students.
Ronit advises that students get involved in different activities and clubs on campus. This will help them pursue and learn more about their interests. He also recommends that they make use of the different services on campus, such as Financial Aid and Career Services.
When Ronit is not working in the Office for Student Success, he loves spending time with friends and family. He also enjoys traveling and reading.
Ronit earned his B.A in Biology and his M.B.A from Pace University.