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Office of Student Assistance

Frequently Asked Questions

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COMMONLY ASKED QUESTIONS WITHIN OSA:

Registration | Billing and Payments | Degree Works | Immunization


Registration


What are instructional modalities?

There are several different types of methods a course can be taught. Please refer to Schedule Explorer for modality updates and continue to search frequently for any changes. Modalitites are defined as:

  • On-campus (ONCMP): Course is taught with only traditional in-person, on-campus class meetings. Allocation of classroom space is prioritized for programs that require the use of on-campus equipment (e.g., College of Health Professions, STEM labs) or in-person pedagogy.
  • Web-assisted (WA): Course is taught with both on-campus sessions and online components.
  • HyFlex or Hybrid-Flex (HYFLX): Course is taught in a combined approach with some physical, on-campus participation and some remote Zoom participation. Instructors work with students to determine the attendance location. Visit the HyFlex webpage for more information.
  • Online: Course is delivered fully remotely with no on-campus components. Courses may be:
    • Asynchronous (ASYNC): Course is taught online with students participating at their own times. There will be assignments, quizzes/tests, projects and/or discussions that students have the flexibility to complete within a set period each week.
    • Synchronous (SYNC): Course is taught online in real time using Zoom. Students will be required to participate at set times from their own home/residence hall or remote location. 
    • Mixed (MIXAS): Course is taught using a combination of real-time Zoom sessions and self-paced or asynchronous activities.

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How do I register for classes?
You can register online 7 days a week, 24-hours a day through MyPace Portal once you are eligible to do so.

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How do I know when to register?
You are able to view your registration dates and times under the "Registration Status" section of My Pace Portal. This information will be available approximately a week prior to the opening of semester registration.

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How do I withdraw from a class after the semester has started?
During the fall or spring semester, you may withdraw from a class during the first 8 weeks of the semester without special permission. However, it is required that you consult with your adviser and/or your instructor before making this decision. You can drop via the web but you should get a print out of your transaction for your file.

During the 9th and 10th weeks of the term, you must have the approval of your instructor and the Dean to withdraw from a course without academic penalty. After the 10th week of the semester, withdrawals are only permitted when there are extenuating personal or medical circumstances (which must be documented). The specific withdrawal deadline dates for each semester are listed in the Academic Calendar. Students who receive an authorized withdrawal will receive a grade of “W” for the course, which carries no academic penalty but is recorded on the official transcript. However, students who stop attending courses during the semester and do not follow these withdrawal procedures will receive a failing grade for the course.

Important Note:

  • Depending on how many credits you withdraw from, and if your total number of credits falls below 12 credits, your financial aid and housing may be affected, so you should also check with those offices before withdrawing from any classes.
  • International Students must follow different guidelines. Please see the next question for more details.

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Do international students have specific guidelines for dropping or withdrawing from classes?
International students are required by law to be registered full-time both fall and spring semesters. Full-time for undergraduate students is 12 credits; graduate students is 9 credits.

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Do international students need to maintain a certain course load?
International students CANNOT drop courses at any point in the semester if it will take them below full-time status WITHOUT prior permission from an adviser in the Office of International Programs & Services, a Deviation Form will need to be signed to authorize the reduced course load.

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How do I remove a hold from my account?
Holds are put on by many different departments for many reasons, usually because the department is in need of Information from a student. These holds may prevent students from registering until that information is received. Students must check their accounts during the early part of each semester to determine if they have any holds, and if they do, they should contact the department from which the hold originates and do whatever is necessary to have it removed.

View a list of possible reasons for a hold and how to resolve them.

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Billing and Payments

Pace University will no longer accept debit/credit cards directly in-person, by mail, fax, or over the phone for payment of Tuition, Housing, Meal Plan and fees. However, debit/credit cards can be used to pay online through TouchNet/PayPath via your MyPace Portal account.

TouchNet is an independent third party contractor who accepts payments to the Bursar account and charges a non-refundable convenience fee based on the amount charged. Credit card payments will incur a fee of 2.85% (as of May 1, 2018) which is assessed by TouchNet/PayPath and not Pace University. The non-refundable convenience fee is paid in full to and retained by TouchNet and the University does not receive any of this fee. The charge for the convenience fee will appear separately from the payment on your card statement. There will be no charge for online payments using your checking or savings account.

To make a debit/credit card payment, login to My Pace Portal using your Pace credentials, click on the Student Tab, and click on Registration, Grades and Tuition Schedule. Then, click on Pay Your Bill / Payment Plans and follow the steps to make payment.

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Can I make payment on a student account by credit card/debit card?
Yes. However, credit/debit card payments are only accepted online via TouchNet/PayPath through MyPace Portal. Beginning July 23, 2015, Pace University will no longer accept credit/debit payments by mail, in-person, over the phone, or via fax for student account payments.

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Is there a fee for paying by a credit or debit card?
Credit/debit card users will be assessed a separate, non-refundable convenience fee calculated as 2.85% (as of May 1, 2018) of the payment amount at the time of each credit/debit card payment toward a student account. The non-refundable convenience fee will be assessed by TouchNet/PayPath and will appear as a separate charge on your credit/debit card statement.

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Why is the University no longer accepting debit/credit card payments directly?
The cost associated with processing credit/debit cards has continued to grow each year, and the University wants to continue to offer the option to pay by credit/debit cards. Contracting with TouchNet/Paypath allows Pace to continue to offer credit/debit cards with enhanced transaction security and improved processing. The University will continue to offer free payment options including online e-check payments through MyPace Portal or at your campus Solution Centers.

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How can I pay my student account and avoid the convenience fee?
E-check payments from checking and savings accounts will continue to be accepted online by Pace University through the ACH (Automated Clearing House) Network without a convenience fee via MyPace Portal and in person at your campus Solution Centers. Cash and check payments can be made in person at a campus Student Solution Center (Please do not send cash through the mail).

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Check payments may be mailed to:

Pace University
Payment Processing Center
861 Bedford Road
Pleasantville, NY 10570

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Why are credit/debit card payments only accepted online?
Credit/debit card charges are processed by TouchNet/PayPath, not Pace University. As a result, Pace no longer has the ability to accept credit/debit card payments in-person, by mail or via fax. Pace University will continue to process check and cash transactions or ACH (electronic checks) in person, or via mail or fax.

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What type of cards are accepted?
You can make student account payments online with all major credit/debit cards.

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Will Pace University accept credit/debit card payments directly for charges other than tuition and fees?
Pace University will continue to accept MasterCard, Visa, American Express, and Discover credit/debit card payments without a convenience fee for non-student account payments, including enrollment deposits, additions to meal plans, donations, athletic or other event tickets, Adult and Continuing Education, all food service areas, bookstores, alumni events, etc.

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Why can’t I see the convenience fee charge on my student account?
The convenience fee is assessed by TouchNet/PayPath, not Pace University, so it will not appear on your student account. The convenience fee will appear as a separate charge on your credit/debit card statement.

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Is the convenience fee refundable?
The 2.85% convenience fee is non-refundable.

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Why do I see a health insurance charge on my bill?
All full-time undergraduate and graduate domestic and international students must have health insurance. These students will automatically be enrolled in the school accident/sickness plan when they register. You may waive the school's insurance if you provide comparable proof of coverage. Please visit the university's Health Insurance webpage for more information.

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Immunization


What are the required vaccines?

New York State Health Law PHL 2165 requires that degree-seeking students born on or after January 1, 1957, provide proof of immunity to measles, mumps, and rubella (MMR) in order to register for classes. These diseases can cause severe health problems.

Students must provide proof of having received:

Measles: Two (2) doses given after your first birthday and at least 28 days apart (the first dose is considered Day 0)
Mumps: 1 dose after first birthday
Rubella: 1 dose after first birthday

Or, show proof of immunity to measles, mumps and rubella by taking a blood antibody titer test.

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Is the Meningitis vaccine required?

No. New York State Public Health Law (NYS PHL 2167) requires institutions, including colleges and universities, to distribute information about meningococcal disease and vaccination to all students meeting the enrollment criteria, whether they live on or off campus.

However, Pace University strongly encourages that first-year resident students receive the meningitis vaccine.

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Who must submit Immunization forms?

All matriculated students in a degree program, enrolled for more than 6 credits, and participating in at least one on campus classes are encouraged to do so.

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What is acceptable proof of immunization?

  • A completed Immunization Requirement Form
  • Vaccination card from childhood
  • Immunization records from your health care provider
  • High school's immunization records
  • Physician documented proof of disease (proof of disease is not acceptable for rubella)
  • A dated lab report reflecting blood tests proving immunity to Measles, Mumps and Rubella (a.k.a. Blood Antibody Titer)

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Will I be able to attend class before my Immunization form is submitted?

No. Students will not be allowed to register or attend classes unless they are in full compliance with the requirements of the New York State Department of Health Public Health Laws regarding Measles, Mumps, Rubella, and Meningitis.

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Do these requirements apply to international students as well?

The immunization requirements apply to all students who are registered to attend post-secondary institutions in New York State, regardless of the duration of their stay or their area of origin.

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Are there exemptions to immunization?

Yes. The following exemptions are:

  • A student may be permanently or temporarily exempted from any or all of the required immunizations for medical reasons.
  • A student may be exempt from any or all of the required immunizations for religious reasons.
  • Students who were born prior to January 1, 1957, are exempt from the MMR requirements.
  • The law does not apply to students enrolled for fewer than six semester hours.
  • Students registered for online courses only and who do not meet on campus are not required to meet the immunization requirements.

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Do I need to submit Immunization forms annually?

No. Once in compliance, additional information is not required.

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How do I submit my immunization forms?

Immunization records may be uploaded to the Pace Patient Portal by following the on-screen instructions. Please review these instructions on how to register for an account and upload documents (PDF).

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