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Office of Student Assistance

Frequently Asked Questions

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COMMONLY ASKED QUESTIONS WITHIN OSA:

Registration | Billing and Payments | Degree Works | Immunization


Registration


How do I register for classes?
You can register online 7 days a week, 24-hours a day through MyPace Portal once you are eligible to do so.

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How do I know when to register?
You are able to view your registration dates and times under the "Registration Status" section of My Pace Portal. This information will be available approximately a week prior to the opening of semester registration.

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How do I withdraw from a class after the semester has started?
During the fall or spring semester, you may withdraw from a class during the first 8 weeks of the semester without special permission. However, it is required that you consult with your adviser and/or your instructor before making this decision. You can drop via the web but you should get a print out of your transaction for your file.

During the 9th and 10th weeks of the term, you must have the approval of your instructor and the Dean to withdraw from a course without academic penalty. After the 10th week of the semester, withdrawals are only permitted when there are extenuating personal or medical circumstances (which must be documented). The specific withdrawal deadline dates for each semester are listed in the Academic Calendar. Students who receive an authorized withdrawal will receive a grade of “W” for the course, which carries no academic penalty but is recorded on the official transcript. However, students who stop attending courses during the semester and do not follow these withdrawal procedures will receive a failing grade for the course.

Important Note:

  • Depending on how many credits you withdraw from, and if your total number of credits falls below 12 credits, your financial aid and housing may be affected, so you should also check with those offices before withdrawing from any classes.
  • International Students must follow different guidelines. Please see the next question for more details.

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Do international students have specific guidelines for dropping or withdrawing from classes?
International students are required by law to be registered full-time both fall and spring semesters. Full-time for undergraduate students is 12 credits; graduate students is 9 credits.

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Do international students need to maintain a certain course load?
International students CANNOT drop courses at any point in the semester if it will take them below full-time status WITHOUT prior permission from an adviser in the Office of International Programs & Services, a Deviation Form will need to be signed to authorize the reduced course load.

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How do I remove a hold from my account?
Holds are put on by many different departments for many reasons, usually because the department is in need of Information from a student. These holds may prevent students from registering until that information is received. Students must check their accounts during the early part of each semester to determine if they have any holds, and if they do, they should contact the department from which the hold originates and do whatever is necessary to have it removed.

View a list of possible reasons for a hold and how to resolve them.

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Billing and Payments

Pace University will no longer accept debit/credit cards directly in-person, by mail, fax, or over the phone for payment of Tuition, Housing, Meal Plan and fees. However, debit/credit cards can be used to pay online through TouchNet/PayPath via your MyPace Portal account.

TouchNet is an independent third party contractor who accepts payments to the Bursar account and charges a non-refundable convenience fee based on the amount charged. Credit card payments will incur a fee of 2.85% (as of May 1, 2018) which is assessed by TouchNet/PayPath and not Pace University. The unrefundable convenience fee is paid in full to and retained by TouchNet and the University does not receive any of this fee. The charge for the convenience fee will appear separately from the payment on your card statement. There will be no charge for online payments using your checking or savings account.

To make a debit/credit card payment, login to My Pace Portal using your Pace credentials, click on the Student Tab, and click on Registration, Grades and Tuition Schedule. Then, click on Pay Your Bill / Payment Plans and follow the steps to make payment.

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Can I make payment on a student account by credit card/debit card?
Yes. However, credit/debit card payments are only accepted online via TouchNet/PayPath through MyPace Portal. Beginning July 23, 2015, Pace University will no longer accept credit/debit payments by mail, in-person, over the phone, or via fax for student account payments.

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Is there a fee for paying by a credit or debit card?
Credit/debit card users will be assessed a separate, non-refundable convenience fee calculated as 2.85% (as of May 1, 2018) of the payment amount at the time of each credit/debit card payment toward a student account. The non-refundable convenience fee will be assessed by TouchNet/PayPath and will appear as a separate charge on your credit/debit card statement.

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Why is the University no longer accepting debit/credit card payments directly?
The cost associated with processing credit/debit cards has continued to grow each year, and the University wants to continue to offer the option to pay by credit/debit cards. Contracting with TouchNet/Paypath allows Pace to continue to offer credit/debit cards with enhanced transaction security and improved processing. The University will continue to offer free payment options including online e-check payments through MyPace Portal or at your campus Solution Centers.

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How can I pay my student account and avoid the convenience fee?
E-check payments from checking and savings accounts will continue to be accepted online by Pace University through the ACH (Automated Clearing House) Network without a convenience fee via MyPace Portal and in person at your campus Solution Centers. Cash and check payments can be made in person at a campus Student Solution Center (Please do not send cash through the mail).

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Check payments may be mailed to:

Pace University
Payment Processing Center
861 Bedford Road
Pleasantville, NY 10570

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Why are credit/debit card payments only accepted online?
Credit/debit card charges are processed by TouchNet/PayPath, not Pace University. As a result, Pace no longer has the ability to accept credit/debit card payments in-person, by mail or via fax. Pace University will continue to process check and cash transactions or ACH (electronic checks) in person, or via mail or fax.

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What type of cards are accepted?
You can make student account payments online with all major credit/debit cards.

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Will Pace University accept credit/debit card payments directly for charges other than tuition and fees?
Pace University will continue to accept MasterCard, Visa, American Express, and Discover credit/debit card payments without a convenience fee for non-student account payments, including enrollment deposits, additions to meal plans, donations, athletic or other event tickets, Adult and Continuing Education, all food service areas, bookstores, alumni events, etc.

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Why can’t I see the convenience fee charge on my student account?
The convenience fee is assessed by TouchNet/PayPath, not Pace University, so it will not appear on your student account. The convenience fee will appear as a separate charge on your credit/debit card statement.

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Is the convenience fee refundable?
The 2.85% convenience fee is non-refundable.

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Why do I see a health insurance charge on my bill?
All full-time undergraduate and graduate domestic and international students must have health insurance. These students will automatically be enrolled in the school accident/sickness plan when they register. You may waive the school's insurance if you provide comparable proof of coverage. Please visit the university's Health Insurance webpage for more information.

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Degree Works

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My advisor is missing or is incorrect. How can this be updated?
If the advisor is listed incorrectly or is missing altogether, please visit the Center for Academic Excellence website.

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I tested out of a requirement, but why is Degree Works not recognizing it?
Degree Works can only read testing scores for certain requirements. For example, most students who tested out of English 110 will see that requirement waived. If you tested out of requirement and it is not reflected in Degree Works, please contact the Office of Student Assistance or email degreeworks@pace.edu.

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I don’t see my Transfer Credits on the Degree Works report. Who can I speak to?
Please contact OSA at transfercredit@pace.edu.

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What should I do if my degree/major/minor/concentration is listed incorrectly?
If you have already submitted a Declaration or Change of Major or Program form (PDF) (which would include the degree, minor, and/or concentration you have chosen) with all of the necessary signatures, then please contact the Office of Student Assistance for an update. If you have not submitted the form, please make an appointment with your advisor to start the process. Please submit the approved form to OSA in-person or at osa@pace.edu.

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How long does it take for my new Major/Minor/Concentration to be reflected on Degree Works?
Once the Declaration or Change of Major or Program form (PDF) is processed by the Office of Student Assistance, Degree Works will be updated the following morning. Please consult with your advisor to determine how long it will take to receive the necessary signatures before the form can be submitted to OSA. All substitution or waiver forms should be submitted to osa@pace.edu. Once submitted , forms are usually processed within two-to-three business days, depending on volume.

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How is the What-If feature used?
The What-If feature allows students and advisors to run a degree report based on a hypothetical situation where the student's major, minor, and/or catalog year is changed. After clicking on the What-If menu link on the left side of the Degree Works screen, the user will be prompted to select several lines of information. In all situations, the Degree type, Catalog Year, Major, and College have to be chosen to successfully run a What-If degree report. Degree Works will automatically default the Degree type and Catalog Year to the student's current information. However, a major and corresponding college will always need to be selected, even in situations where a Minor is being added or subtracted. (If a student is currently registered with a minor, but wishes to see a What-If degree report without the minor, simply leaving the minor off while selecting the current major will run the desired degree report).

Please note, the Degree type may need to be changed in accordance to the major and a corresponding concentration may need to be selected to receive a complete What-If degree report. Students should consult with their advisor when using the What-If feature.

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What does “IP” mean in the grade column?
“IP” signifies that a course on the student’s record is currently “In-Progress”. This includes courses taken during the current term, or registered for in a future term.

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Are “IP” or “In-Progress” courses included in the credit totals in Degree Works?
Yes. Degree Works assumes the course will be passed with a satisfactory grade. In situations where a satisfactory grade is not achieved by the student, Degree Works will automatically move the course to the Insufficient section of the Degree Report once the grade is entered for the term.

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How are 6-credit INT courses handled in Degree Works?
6-credit INT courses are usually comprised of two three-credit courses. Unfortunately, Degree Works can only read 6-credit INT courses as one singular course that fulfills one requirement. If you have successfully completed a 6-credit INT course, and need that course to fulfill two separate three-credit requirements, please contact OSA at degreeworks@pace.edu. Prior to registering for a 6-credit INT course, please consult with your advisor to make sure it fulfills the requirements you are looking for.

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In the Areas of Knowledge section, can a course be moved from one area to another if it has the correct attributes?
Yes. It is not uncommon for a course to have more than one kind of AOK attribute. Degree Works attempts to find the best fit based on the student’s current academic history. If a course has more than one AOK attribute and the student wishes to have it fulfil a different AOK Area than what Degree Works defaults to, they should contact OSA at degreeworks@pace.edu. Please be aware that once the student registers for additional courses that fulfill the Areas of Knowledge section, Degree Works will reevaluate the other courses and attempt to find the best fit scenario.

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I’m a student from the 2009-10, 2010-11, 2011-12 academic catalog years and my AOK is not complete even thought I have taken 24 credits in that section. What does this mean?
Unfortunately, Degree Works cannot automatically complete the Areas of Knowledge section for students that fall within those academic years. Please note that eight of nine courses are required, where only a single course in necessary is one of the areas numbered two through five. Please contact your advisor or OSA at degreeworks@pace.edu if you have any questions regarding this requirement.

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I completed my Foundation Language requirement but Degree Works report still says it’s incomplete. Who do I contact about this?
Please contact your advisor or OSA at degreeworks@pace.edu if you have any questions regarding this requirement.

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After the three-letter subject code, I see a range of numbers, for example 100:499. What does this mean?
Two numbers separated by a colon indicates a range for the course number. For example, if Degree Works says “1 Course in ENG 200:499”, then one course in English (course numbers) 200 through English 499 can satisfy the requirement.

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What is the Look Ahead feature?
The Look Ahead feature allows the placement of theoretical course registration and the review of how those courses will fulfill requirements in the student’s degree report.

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What is the GPA Calculator?
There two different GPA Calculators:

  • The Term Calculator allows the placement of hypothetical grades for the courses the student is registered for in the current term. Degree Works will calculate a new overall GPA for the student.
  • The Advice Calculator allows users to enter a desired GPA and Degree Works will offer advice on how that GPA can be achieved through future grades, if it is possible.

It is important to be realistic when imputing the student’s grades or a desired GPA as to not create unrealistic expectations.

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What is the History section?
The History section contains degree reports that were digitally “frozen” or saved on Degree Works by the Office of Student Assistance or an advisor/faculty member. There is a dropdown menu where you can find the frozen degree reports, which are saved and titled by date.

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My advisor told me they left a note on my report, where can I find this?
Notes can be found on the bottom of the degree report.

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How do I print a copy of my Degree Works report?
To print or save a digital copy of a degree report from Degree Works, click on the Save As PDF button that is located near the top of the degree report. This will open a PDF file where it can be saved or printed.

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Which Internet browser should be used with Degree Works?
It is recommended that Mozilla Firefox be used when logging on to Degree Works. Microsoft’s Internet Explorer and Apple’s Safari may be used, but some functionality could be limited. Currently, the Chrome Internet browser is not compatible with Degree Works.

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Can Degree Works be used on my mobile device?
Degree Works can be used on some smart phones and tablet devices, however results vary. Please be cautious when viewing Degree Works on these devices.

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Is Degree Works available off campus?
Yes, Degree Works is available for students to use off campus. Faculty, advisors, and Pace staff members should first VPN onto the Pace Network.

For Technical or Data issues, questions or concerns regarding Degree Works, please email OSA at degreeworks@pace.edu

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Immunization


What are the required vaccines?

New York State Health Law PHL 2165 requires that degree-seeking students born on or after January 1, 1957, provide proof of immunity to measles, mumps, and rubella (MMR) in order to register for classes. These diseases can cause severe health problems.

Students must provide proof of having received:

Measles: Two (2) doses given after your first birthday and at least 28 days apart (the first dose is considered Day 0)
Mumps: 1 dose after first birthday
Rubella: 1 dose after first birthday

Or, show proof of immunity to measles, mumps and rubella by taking a blood antibody titer test.

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Is the Meningitis vaccine required?

No. New York State Public Health Law (NYS PHL 2167) requires institutions, including colleges and universities, to distribute information about meningococcal disease and vaccination to all students meeting the enrollment criteria, whether they live on or off campus.

However, Pace University strongly encourages that first-year resident students receive the meningitis vaccine.

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Who must submit Immunization forms?

All matriculated students in a degree program, enrolled for more than 6 credits, and participating in at least one on campus classes are encouraged to do so.

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What is acceptable proof of immunization?

  • A completed Immunization Requirement Form
  • Vaccination card from childhood
  • Immunization records from your health care provider
  • High school's immunization records
  • Physician documented proof of disease (proof of disease is not acceptable for rubella)
  • A dated lab report reflecting blood tests proving immunity to Measles, Mumps and Rubella (a.k.a. Blood Antibody Titer)

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Will I be able to attend class before my Immunization form is submitted?

No. Students will not be allowed to register or attend classes unless they are in full compliance with the requirements of the New York State Department of Health Public Health Laws regarding Measles, Mumps, Rubella, and Meningitis.

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Do these requirements apply to international students as well?

The immunization requirements apply to all students who are registered to attend post-secondary institutions in New York State, regardless of the duration of their stay or their area of origin.

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Are there exemptions to immunization?

Yes. The following exemptions are:

  • A student may be permanently or temporarily exempted from any or all of the required immunizations for medical reasons.
  • A student may be exempt from any or all of the required immunizations for religious reasons.
  • Students who were born prior to January 1, 1957, are exempt from the MMR requirements.
  • The law does not apply to students enrolled for fewer than six semester hours.
  • Students registered for online courses only and who do not meet on campus are not required to meet the immunization requirements.

Also, all requests for exemptions are to be reported on the Immunization Requirement Form.

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Do I need to submit Immunization forms annually?

No. Once in compliance, additional information is not required.

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How do I submit my immunization forms?

Students can submit forms:

  • By Mail: Pace University OSA- Immunization Compliance One Pace Plaza New York, NY 10038
  • By Fax: (914) 989-8309 (include name, student ID number and telephone number)

Or, students can submit them by hand to any Student Solutions Center office. Students can also send scanned immunization forms via email to immunization@pace.edu.

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