In an Emergency
24-Hour Contact Information
An emergency is any situation that jeopardizes the Pace University student(s) physical or mental health, safety, well-being, or program participation and/or requires the intervention of program staff. Such emergencies include, but are not limited to: civil disobedience, natural disasters, severe or prolonged illness or injury requiring hospitalization, disciplinary action, emotional or behavioral disorders, illegal actions (i.e., drug use), absence from program site, and academic probation, etc.
In the event of an emergency, students are instructed to contact the appropriate on-site program staff immediately. The on-site staff in turn will contact a member of the Pace Education Abroad team (in NYC) who may contact the student's emergency contact (depending on the situation).
If a family member or friend is contacted by a student about an emergency and it is unclear whether or not the on-site staff are aware of the situation, they should call the appropriate Pace Security office:
- New York City: (212) 346-1800
- Pleasantville: (914) 773-3400
Pace Security will then contact the appropriate Pace Education Abroad team member (or other Pace University staff). The Pace Security number will be answered 24/7. It is important to leave a detailed message with the following information:
- Your name (who is reporting the incident)
- Your contact information
- Country and program of study
- Student's name
- Date and time of the occurrence
- Description of the occurrence
- Actions taken thus far
In the event of natural, political, or social emergencies, Pace Education Abroad will coordinate with the on-site staff or U.S.-based program contact. The on-site staff will seek advice from local authorities and the U.S. Consulate or Embassy nearest to the program location. Assistance will be managed in coordination with the Pace-provided "On Call International" insurance provider's Global Assistance Program. Read about On Call's Program Coverage (PDF) here.
Parents, family, and friends are asked to communicate with Pace Education Abroad in order to allow on-site staff to focus on working with students and local officials.
Smart Traveler Enrollment Program (STEP)
We strongly suggest that all students register with the Smart Traveler Enrollment Program (STEP) – a free service of the U.S. Department of State. The STEP program allows students to receive important up-to-date safety information about the destination city/country. In the case of emergency, including a natural disaster or civil unrest, it allows the local U.S. Embassy to communicate to the student. And, it helps family and friends get in touch in the event of an emergency. They have a free iPhone app that students can download for easy mobile access: Smart Traveler.
Visit United States Embassies (U.S. Department of State) to find websites of U.S. Embassies and Consulates around the world. Register with the embassy of your destination to make your presence known in the event of an emergency: Register My Trip
- Current Travel Advisories
- Country-Specific Information
- U.S. State Dept. - Students Abroad
- U.S. State Dept. Traveler's Checklist
- What the U.S. State Dept. Can and Can't Do in an Emergency
- General International Travel Info
- Road Safety Overseas
- Association for Safe International Road Travel
- Association for Safe International Road Travel – Know Before You Go (video)