main navigation
my pace
ITS Help Desk

Technical support is available to all Pace students, faculty and staff experiencing any issues with Pace systems. To report an issue, contact the ITS Help Desk.  An ITS representative will gather all pertinent information and will attempt to resolve the issue.  If additional technical assistance is required, the Help Desk ticket will be reassigned to the appropriate ITS area for further follow-up and resolution.

How to Get this Service

To obtain technical assistance from an ITS representative, please use the following means:

UTelephone: 914-773-3333
UToll Free: 1-855-722-3487
GLive Chat: Have a question?


Students, Faculty, Staff, Alumni, Applicants, and Contractors


Contact the ITS Help Desk

UTelephone: 914-773-3333
UToll Free: 1-855-722-3487
GLive Chat: Have a question?

ITS Help Desk Hours

Regular Hours
Monday - Thursday:  8:00am - 7:00pm
Friday: 8:00am - 6:00pm
Saturday:12:00pm - 4:00pm

Winter Interm, Spring, and Summer Break Hours
Monday - Friday: 9:00am - 5:00pm

See complete schedule and holiday calendar

Two convenient locations

@New York: 1 Pace Plaza - Rm W202, Computer Resource Center
@Pleasantville: Wilcox Hall - 2nd Floor, Computer Resource Center

Learn More

Walk-in Centers

Located in the two locations listed above, our Walk-In Centers offer assistance with Pace applications, such as Pharos Printing,  Wireless and Email configuration, as well as software downloads from  In addition, we provide preliminary consultations and recommendations on other IT-related questions or issues.

Regular Hours
Monday - Friday:  9:00am-5:00pm

View our complete list of Walk-In Center services

View Our Service Level Agreements

Loaner Laptops

Laptops can be loaned to faculty and staff on a limited basis for work-related use while traveling or going to a conference. Laptops can only be loaned out for up to three weeks. A short extension can be granted on a case-by-case basis if the laptop is not scheduled to be assigned elsewhere after its return. A charge may be assessed for any laptop not returned on time.

Subscribe to the latest ITS News and Important Notices

STAY INFORMED.  Sign up to receive email messages about upcoming system maintenance, unplanned outages, and other important updates and information from ITS!

To subscribe click here and follow the below instructions:

1. Select Subscribe or Unsubscribe

2. Type your First and Last Name in the Name field and then enter your preferred email address in the Email Address field

3. Make sure Subscription Type is set to Regular and then click Subscribe

4. You will receive an email at the address you enter to confirm and complete the subscription process.

Please Note: To Unsubscribe to the list, you can follow all the above steps except choose Unsubscribe in step 3. Again you will need to check your email address to complete the unsubscribe process.